Jordan Leigh Zwick
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Jordan Leigh Zwick

Jordan Leigh Zwick
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QUALIFICATIONS

Organized hard-worker with a Master’s degree and over 10 years of experience in English Literature, administrative assistance, and academia; also possesses impeccable written and verbal communication skills along with excellent interpersonal skills.

ADDITIONAL SKILLS ?

¥ Skilled in Microsoft Office and Mac iOS ??
¥ Office management and organization ?
¥ Experienced copyeditor and proof reader ?
¥ Trained in Chicago and MLA style formatting
¥ Confident in research methods ?
¥ Excellent communication skills; both written and verbal ??
¥ Efficient scheduler and calendar manager
¥ Strong, collaborative multi-tasker ?
¥ Innovative and flexible ?
¥ Driven and adaptable
¥ Detailed, efficient, and organized
¥ Familiar with multiple social networking platforms ?
RELEVANT PROFESSIONAL EXPERIENCE ?

THE VANDEFORD FAMILY, Denver, CO ?
Household Manager, Apr 2019 – present ??
¥ Manage the family calendar
¥ Plan and execute weekly schedules ?
¥ Coordinate timing and travel aspects for appointments, services, and maintenance ?
¥ Develop and implement organizational methods for daily activities
¥ Supervise piano practice and homework time
¥ Oversee meal planning; including recipe selection, food shopping, and preparation??
¥ Organize and standardize storage to ensure easy navigation ?
¥ Assist as needed in any other capacity

THE FOUR SEASONS HOTEL, Seattle, WA ?
Service Assistant/Host/Expo, Apr 2016 – Dec 2017 ??
¥ Communicate with other departments to accommodate guest needs and preferences ?
¥ Prepare and analyze nightly reservation reports ?
¥ Plan evening floor maps to optimize resources and avoid server overload ?
¥ Liaise between kitchen, house staff, management, and guests to coordinate service ?
¥ Communicate clearly with team mates to ensure proper floor coverage ?
¥ Assist in other departments as needed to maintain excellent service through the whole hotel
¥ Organize and restock supplies in an efficient and logical manner ?
¥ Create innovative and standardized supply storage to prevent over-ordering and confusion ?
¥ Uphold the Four Seasons’ standards of service ?


MBC: S&P PROGRAM OFFICE, Staunton, VA ?
Office Assistant, Aug 2013 – May 2015 ?
¥ Communicate with graduate assistants to ensure projects are adequately staffed ?
¥ Provide mentorship and guidance to incoming and current graduate students ?
¥ Answer phones and properly direct program inquiries ?
¥ Coordinate various schedules, academic and professorial, and assist in planning academic calendar
¥ Edit and distribute professorial packets ?
¥ Assist in filing, copying, faxing, and other miscellaneous office work ?
¥ Organize and maintain confidential student files ?
¥ Transfer performance recordings into program archives ?
¥ Prepare and maintain program expense records for five professors, two academic programs, and one performance company
?
PRINCIPIA COLLEGE BOOKSTORE, Elsah, IL
Retail Assistant, September 2010 – December 2012
¥ Resolve customer complaints regarding sales and service ?
¥ Oversee store stock, organize and maintain supplies, track sales, and reorder as needed ?
¥ Monitor customer preferences to determine focus of sales efforts ??
¥ Create appealing product displays ?
¥ Greet customers and ascertain what each customer wants or needs ?
¥ Describe merchandise and explain use, operation, and care of merchandise to customers ?
¥ Recommend, select, and help locate or obtain merchandise based on customer needs and desires ?
¥ Compute sales prices, total purchases and receive and process cash or credit payment ?
¥ Answer questions regarding the store and its merchandise ?

EDUCATION ?

MARY BALDWIN COLLEGE, Staunton, VA ?
Master of Letters, May 2015 ?
¥ Studied Shakespeare, English History, Early Modern Theatre ?
¥ Thesis – Cardenio: A Case Study in Textual Reconstruction ?
¥ Internship with the American Shakespeare Center ?
¥ GPA 3.6/4.0 ?

PRINCIPIA COLLEGE, Elsah, IL ?
Bachelor of Arts, January 2013 ?
¥ Semester abroad in London, England ?
¥ Transferred from Southern Oregon University ?
¥ Dean’s List ?
¥ GPA 3.4/4.0 ?

EDITCETERA, Berkley, CA ?
Copy editing course, January 2019 ?