Jon F Resume
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Jon F Resume

EDUCATION
Master of Science in Information Systems 2017 Wilmington University, New Castle, DE Concentration in Web Design, GPA: 3.97
Bachelor of Science in Computer Science 2013 University of Delaware, Newark, DE

Coursework
IT Policy and Strategy Data Communications and Networking Data Management

CERTIFICATIONS
CompTIA A+ 2019

WORK EXPERIENCE
IT Consultant (Part Time) , Oak Knoll Books, New Castle, DE 2017 - Current ? Troubleshooting of proprietary business applications ? Assisted in executing and supporting data backup process ? Deployment of new desktops

Desktop Technician, (Yoh) Siemens Healthcare, Newark, DE 05/2008 - 12/2008 ? Collaborated in a team to implement a desktop migration ? Imaged and deployed new PC hardware to users in an enterprise environment ? Managed client machines and installed software packages with Altiris ? Mentored less experienced technicians to provide high quality of service to clients

Desktop Support Intern , (Yoh) Dade Behring, Newark, DE 2006, 2007 ? Communicated with users in person and over the phone to solve technical challenges ? Documented incident reports in Remedy ticketing software ? Worked in a team to provide timely support to site of over 2,000 employees

SKILLS Desktop Troubleshooting on Windows XP/7/10 OS Basic MacOS, Linux troubleshooting, Basic Networking, Basic Active Directory, PC Imaging

Volunteer Activities Meals on Wheels Driver 2014-2019