Jon F Resume
EDUCATION
Master of Science in Information Systems 2017 Wilmington University, New Castle, DE Concentration in Web Design, GPA: 3.97
Bachelor of Science in Computer Science 2013 University of Delaware, Newark, DE
Coursework
IT Policy and Strategy Data Communications and Networking Data Management
CERTIFICATIONS
CompTIA A+ 2019
WORK EXPERIENCE
IT Consultant (Part Time) , Oak Knoll Books, New Castle, DE 2017 - Current ? Troubleshooting of proprietary business applications ? Assisted in executing and supporting data backup process ? Deployment of new desktops
Desktop Technician, (Yoh) Siemens Healthcare, Newark, DE 05/2008 - 12/2008 ? Collaborated in a team to implement a desktop migration ? Imaged and deployed new PC hardware to users in an enterprise environment ? Managed client machines and installed software packages with Altiris ? Mentored less experienced technicians to provide high quality of service to clients
Desktop Support Intern , (Yoh) Dade Behring, Newark, DE 2006, 2007 ? Communicated with users in person and over the phone to solve technical challenges ? Documented incident reports in Remedy ticketing software ? Worked in a team to provide timely support to site of over 2,000 employees
SKILLS Desktop Troubleshooting on Windows XP/7/10 OS Basic MacOS, Linux troubleshooting, Basic Networking, Basic Active Directory, PC Imaging
Volunteer Activities Meals on Wheels Driver 2014-2019
EDUCATION
Master of Science in Information Systems 2017 Wilmington University, New Castle, DE Concentration in Web Design, GPA: 3.97
Bachelor of Science in Computer Science 2013 University of Delaware, Newark, DE
Coursework
IT Policy and Strategy Data Communications and Networking Data Management
CERTIFICATIONS
CompTIA A+ 2019
WORK EXPERIENCE
IT Consultant (Part Time) , Oak Knoll Books, New Castle, DE 2017 - Current ? Troubleshooting of proprietary business applications ? Assisted in executing and supporting data backup process ? Deployment of new desktops
Desktop Technician, (Yoh) Siemens Healthcare, Newark, DE 05/2008 - 12/2008 ? Collaborated in a team to implement a desktop migration ? Imaged and deployed new PC hardware to users in an enterprise environment ? Managed client machines and installed software packages with Altiris ? Mentored less experienced technicians to provide high quality of service to clients
Desktop Support Intern , (Yoh) Dade Behring, Newark, DE 2006, 2007 ? Communicated with users in person and over the phone to solve technical challenges ? Documented incident reports in Remedy ticketing software ? Worked in a team to provide timely support to site of over 2,000 employees
SKILLS Desktop Troubleshooting on Windows XP/7/10 OS Basic MacOS, Linux troubleshooting, Basic Networking, Basic Active Directory, PC Imaging
Volunteer Activities Meals on Wheels Driver 2014-2019