Johnny Mata
Professional Skills
- Fluently speak, read and write in both English and Spanish
- Expert in Social Media Marketing with successful campaigns that increased brand exposure and lead to proven revenue gains
- Proficient in all Microsoft Office and Adobe Suite programs, including but not limited to Word, Excel, Power Point and Access
- Up-to-date with constantly evolving technologies
- Self-motivated, creative and innovative
- Event production experience, including but not limited to online ticket sales, venue hosting, online and Facebook advertising
- Broad knowledge of tours, restaurants and hotels in Miami, as well as experience in concierge services for luxury tourism
- Productive worker with solid work ethic who exerts optimal effort in successfully completing tasks
- Team player and builder who thrives in environments requiring ability to prioritize and juggle multiple current projects
- Results-driven achiever with exemplary organizational skills, along with a high degree of detail orientation
- Exceptional listener and communicator who efficiently conveys information both verbally and in writing
- Committed to provide exceptional customer service
Leadership and Work Experience
Customer Relations Associate - March 2013 to December 2017
Miami Marketing Group � Miami Beach, FL
- Provided seasonal and holiday market strategies targeted to specific audiences coordinating all event communications
- Build a client � host relationship with each customer, cultivating a deep relationship in order to get to know the client better and offer a personalized service in the events
- Manage and update clients database, adding new customers met through the week and document any special experiences with customers
- Generate weekly email marketing campaigns and personalized emails to upcoming customers with birthdays and anniversaries
- Report to manager results from social media campaigns, email marketing blast and weekly contests
- Ensure customer satisfaction with the assigned table and offer upgrades if available
- Follow up clients experience for the service provided by the club and report any important feedback to general manager
- Innovate new ideas to help ease door crowd on busy events in order to make clients arrival more comfortable and faster
- Manage door staff that maintains promoters and clients organized while they wait to get into event
Marketing Coordinator - January 2014 to December 2016
Xclusiv Global Entertainment � Miami, FL
- Develop content and marketing strategies through social media tools targeting high-class tourists in Miami
- Coordinate travel plans for customers, including flights, hotel booking and transportation for customers traveling to Miami, finding the best deals through alliance with hotels and limo companies.
- Assist customers with any concierge service needed through their vacation
- Creating and management of social media accounts that reached to a high number of customers, resulting in new clients every week that needed assistance to upgrade their vacations
- Generate monthly reports demonstrating success in all the social media platforms
Social Media Analyst - June 2010 to Aug 2011
Camping Wuahoo � Caracas, Venezuela
- Started Twitter and Instagram accounts for the company
- Improved Facebook account
- Targeted middle and high class parents in Facebook to make them enroll their children in the summer camp
- Increased brand exposure through successful social media campaigns
- Proven increase in affluence of enrollments in Summer 2011
Marketing Director Assistant - Sep 2008 to May 2010
Solid Show Productions � Caracas, Venezuela
- Managed Twitter and Facebook accounts for the company
- Developed monthly contests offering free event tickets via Facebook and Twitter
- Highly increased the number of twitter followers and likes in the Facebook page
Education / Academics
Miami Dade College - Wolfson Campus 2013 � 2016
Associate of Arts in Business Administration, May 2016.
IESA - Caracas, Venezuela 2011
Event Planning Workshop, January 2011.
Simon Bolivar University - Caracas, Venezuela 2009 - 2011
Bachelor of Science in Industrial Engineering (completed first 2 years)
Professional Skills
- Fluently speak, read and write in both English and Spanish
- Expert in Social Media Marketing with successful campaigns that increased brand exposure and lead to proven revenue gains
- Proficient in all Microsoft Office and Adobe Suite programs, including but not limited to Word, Excel, Power Point and Access
- Up-to-date with constantly evolving technologies
- Self-motivated, creative and innovative
- Event production experience, including but not limited to online ticket sales, venue hosting, online and Facebook advertising
- Broad knowledge of tours, restaurants and hotels in Miami, as well as experience in concierge services for luxury tourism
- Productive worker with solid work ethic who exerts optimal effort in successfully completing tasks
- Team player and builder who thrives in environments requiring ability to prioritize and juggle multiple current projects
- Results-driven achiever with exemplary organizational skills, along with a high degree of detail orientation
- Exceptional listener and communicator who efficiently conveys information both verbally and in writing
- Committed to provide exceptional customer service
Leadership and Work Experience
Customer Relations Associate - March 2013 to December 2017
Miami Marketing Group � Miami Beach, FL
- Provided seasonal and holiday market strategies targeted to specific audiences coordinating all event communications
- Build a client � host relationship with each customer, cultivating a deep relationship in order to get to know the client better and offer a personalized service in the events
- Manage and update clients database, adding new customers met through the week and document any special experiences with customers
- Generate weekly email marketing campaigns and personalized emails to upcoming customers with birthdays and anniversaries
- Report to manager results from social media campaigns, email marketing blast and weekly contests
- Ensure customer satisfaction with the assigned table and offer upgrades if available
- Follow up clients experience for the service provided by the club and report any important feedback to general manager
- Innovate new ideas to help ease door crowd on busy events in order to make clients arrival more comfortable and faster
- Manage door staff that maintains promoters and clients organized while they wait to get into event
Marketing Coordinator - January 2014 to December 2016
Xclusiv Global Entertainment � Miami, FL
- Develop content and marketing strategies through social media tools targeting high-class tourists in Miami
- Coordinate travel plans for customers, including flights, hotel booking and transportation for customers traveling to Miami, finding the best deals through alliance with hotels and limo companies.
- Assist customers with any concierge service needed through their vacation
- Creating and management of social media accounts that reached to a high number of customers, resulting in new clients every week that needed assistance to upgrade their vacations
- Generate monthly reports demonstrating success in all the social media platforms
Social Media Analyst - June 2010 to Aug 2011
Camping Wuahoo � Caracas, Venezuela
- Started Twitter and Instagram accounts for the company
- Improved Facebook account
- Targeted middle and high class parents in Facebook to make them enroll their children in the summer camp
- Increased brand exposure through successful social media campaigns
- Proven increase in affluence of enrollments in Summer 2011
Marketing Director Assistant - Sep 2008 to May 2010
Solid Show Productions � Caracas, Venezuela
- Managed Twitter and Facebook accounts for the company
- Developed monthly contests offering free event tickets via Facebook and Twitter
- Highly increased the number of twitter followers and likes in the Facebook page
Education / Academics
Miami Dade College - Wolfson Campus 2013 � 2016
Associate of Arts in Business Administration, May 2016.
IESA - Caracas, Venezuela 2011
Event Planning Workshop, January 2011.
Simon Bolivar University - Caracas, Venezuela 2009 - 2011
Bachelor of Science in Industrial Engineering (completed first 2 years)