John Macken
Objective
3249 N Arroyo Ave, Fresno, California 93727•------------ ------------ John Macken
A dedicated and team inspired assistant manager with extensive experience in meeting the specialized needs of the intimacies of any customer service corporation. Expertise includes one on one management training and always taking steps forward in creating a team oriented environment which transpires into profitable achievements.
Experience
2016-Present
Hobby Shop Associate & Warehouse man
? CustomerService
? Shippingandreceivingcustomerorders
? Assistintraininganddevelopmentofnewemployees
2016-2016
Customer Service Representative
Third party administrator
? Administerbenefitstoprovidersandmembers
? Processclaimsforprovidersandmembers
2012-2016 Dick’s Sporting Goods
Assistant Manager- Apparel & Footwear
Duncan Enterprise
Fresno, CA
HealthComp
Fresno, CA
Clovis, CA
? Assistinmanaginga55thousandsquarefootstorethatbroughtin10.1milliondollarslastfiscal year.
? Apparel&footwearbroughtin30%ofthe10.1milliondollars.
? Assistinhiringandtrainingnewemployees,aswellasschedulingstaff
2010 – 2012 National Sports (FGL Sports) Oshawa On, Canada
Assistant Manager
? Assistinmanaginga17Ksquarefootstorethatbringsin3.4milliondollarsafiscalyear. ? Overlookedthehiringandtrainingofnewemployees,schedulingandwagecontrol.
? Strongabilityincoachingallemployeesonthetribalcustomsofourcompany.
2008-2009 Broege Construction
Shop Manager
? Kept main shop organized and clean. Maintained and kept track of all inventory. ? Madesurealltradeshadthepropermaterialsatalljobsites.
? Pickedupandmadesurealldeliveriesweremadeontime.
2006-2008 (Team Fresno Falcons (ECHL) Folded)
Head Equipment Manager
Clovis, CA
Fresno, CA
? Manageda$300,000.Equipmentinventorybudget.
? Responsibleforhighlevelequipmentsolutionsandcohesivenessbetweenplayersandstaff.
? Established relationships with many hockey manufacture representatives. Organized team players
and equipment travel plans across the country.
2005-2006 National Sports (FGL Sports) Whitby, Canada
Assistant Manager
? Managedandcoachedthesportinggoodsandhockeydepartments.
? Responsiblefor1.5milliondollarsinyearlyprofit.
? Overlookedthehiringandtrainingofnewemployees,schedulingandwagecontrol.
Education
1998-2002
Program Business Administration
? MajorMarketing References
References are available on request.
Durham College
Oshawa, Ontario
Objective
3249 N Arroyo Ave, Fresno, California 93727•------------ ------------ John Macken
A dedicated and team inspired assistant manager with extensive experience in meeting the specialized needs of the intimacies of any customer service corporation. Expertise includes one on one management training and always taking steps forward in creating a team oriented environment which transpires into profitable achievements.
Experience
2016-Present
Hobby Shop Associate & Warehouse man
? CustomerService
? Shippingandreceivingcustomerorders
? Assistintraininganddevelopmentofnewemployees
2016-2016
Customer Service Representative
Third party administrator
? Administerbenefitstoprovidersandmembers
? Processclaimsforprovidersandmembers
2012-2016 Dick’s Sporting Goods
Assistant Manager- Apparel & Footwear
Duncan Enterprise
Fresno, CA
HealthComp
Fresno, CA
Clovis, CA
? Assistinmanaginga55thousandsquarefootstorethatbroughtin10.1milliondollarslastfiscal year.
? Apparel&footwearbroughtin30%ofthe10.1milliondollars.
? Assistinhiringandtrainingnewemployees,aswellasschedulingstaff
2010 – 2012 National Sports (FGL Sports) Oshawa On, Canada
Assistant Manager
? Assistinmanaginga17Ksquarefootstorethatbringsin3.4milliondollarsafiscalyear. ? Overlookedthehiringandtrainingofnewemployees,schedulingandwagecontrol.
? Strongabilityincoachingallemployeesonthetribalcustomsofourcompany.
2008-2009 Broege Construction
Shop Manager
? Kept main shop organized and clean. Maintained and kept track of all inventory. ? Madesurealltradeshadthepropermaterialsatalljobsites.
? Pickedupandmadesurealldeliveriesweremadeontime.
2006-2008 (Team Fresno Falcons (ECHL) Folded)
Head Equipment Manager
Clovis, CA
Fresno, CA
? Manageda$300,000.Equipmentinventorybudget.
? Responsibleforhighlevelequipmentsolutionsandcohesivenessbetweenplayersandstaff.
? Established relationships with many hockey manufacture representatives. Organized team players
and equipment travel plans across the country.
2005-2006 National Sports (FGL Sports) Whitby, Canada
Assistant Manager
? Managedandcoachedthesportinggoodsandhockeydepartments.
? Responsiblefor1.5milliondollarsinyearlyprofit.
? Overlookedthehiringandtrainingofnewemployees,schedulingandwagecontrol.
Education
1998-2002
Program Business Administration
? MajorMarketing References
References are available on request.
Durham College
Oshawa, Ontario