John K Miller
John K. Miller
876 Clover Lane
Pingree Grove, Illinois 60140
------------ (cell), ------------
Relevant Work Experience
Road Ranger Corporation – Rockford, Illinois
Fleet Sales – Fleet Sales Department August 2019 to present
• Provide sales support for outside and inside Sales
• Cold call within Salesforce Database.
• Sell companies a Fleet Diesel program that fits their Diesel needs.
• Continue to maintain and develop Salesforce database.
• Reach departmental goals on a monthly basis.
• Maintain high level of customer service to current customers and potential customers.
• Make a minimum of 30 calls a day to potential customers.
• Use reports pulled from CRM to evaluate any of the processes currently used to determine any possible adjustments if needed.
Heritage-Crystal Clean, LLC – Elgin, Illinois
Supervisor/ Manager – Data Marketing November 2010 to present
Data Marketer – Data Marketing June 2003 – November 2010
• Supervises and partners with Data Marketers to ensure goals and objectives of department are consistently met
• Monitors outbound call numbers and review appointment confirmations for quality control
• Develops and maintain an open line of communication with Branches
• Assists Branch Managers and Branch Sales Managers with issues regarding Data Marketers and/or appointments
• Maintains a positive work environment for department
• Assists department manager in Hiring, training of all employees and communicating data marketing campaigns
• Collects, analyzes and reports data to be presented to staff and management
• Drives departmental goals and improves efficiencies through data management analytics, leadership, and staff oversight. Maintains a 90% attainment of departmental goals over last 9 Years as Supervisor/Manager position.
• Help develop and maintain CRM Data base for use in efficiently targeting and obtaining new customers for several new LOB.
• Assisted in development of Customer Profile System, which helped improve with customer retention percentages.
• Worked on creating maps for sales territories, to improve efficiencies in routing and potential cost reductions associated to fleet costs.
• Create, Collect and analyze a Quarterly survey on how to continue to improve productivity and integrity between Sales Force and Data Marketers
• Cold call business owners and senior management in various parts of the United States.
• Develop opportunities for new business.
• Quality appointment setting and promotional material disbursement for 4-5 Field Sales Representatives.
• Follow up sales and customer service.
• Field Representative maintenance and support.
• Achieved Top performing Data Marketer based on total appointments and customer service from 2003-2010.
• Year over Year improvement on appointment setting numbers.
United States Postal Services – Elgin, Illinois
Rural Carrier Associate December 2001 to June 2003
P&K Products – Elgin, Illinois
Trade Show Coordinator - August 1998 to February 2001
Direct Marketing Account Representative
• Oversee all aspects of Trade Show booths, including preliminary paperwork, design, layout, set up and disassemble of equipment.
• Maintained existing accounts through improved development of customer relationships, meeting and exceeding customer’s expectations.
• Added new accounts through sales leads and cold calls.
• Experienced in obtaining licensed programs to enhance company sales.
• Assisted management, including the Vice President of Marketing and other key account representatives, wherever necessary.
• Increased territorial sales for the Midwest Region from $400,000 to $750,000 within three years.
• Assisted ASI clients with specialty programs resulting in creation of sales incentive ideas.
• Developed Fundraisers to expedite the generation of revenue for specific accounts.
Safety-Kleen Corp. – Elgin, Illinois
Investor Relations-Financial Relations Assistant August 1994 to August 1998 Warehouse Leader August 1982 to August 1994
• Contributed to the preparation, implementation and proxy solicitation process of the Annual Shareholders Meeting.
• Assisted in the administration of the Employee Stock Purchase Plan and Stock Options.
• Regularly communicated directly with the shareholders.
• Assisted in preparation and coordination of NAIC Investors Expos.
• Coordinated with the transfer agent to develop and maintain best solutions for offered programs to investors
• Prepared and disseminated press releases for any news wires
• Outlined, prepared and distributed financial mailings in a timely fashion.
• Administered purchasing of supplies and business forms for the Corporate Headquarters.
• Oversee shipping and receiving from the warehouse.
• Supervise three employees in all departmental tasks.
Education & Training:
• Fred Pryor Seminar “Making the Transition From Staff to Supervisor” – 2015
• Fred Pryor Seminar “Microsoft Excel 2013: Beyond the Basics” – 2014
• Elgin Community College – General Business and Psychology – 2003
REFERENCES PROVIDED UPON REQUEST
John K. Miller
876 Clover Lane
Pingree Grove, Illinois 60140
------------ (cell), ------------
Relevant Work Experience
Road Ranger Corporation – Rockford, Illinois
Fleet Sales – Fleet Sales Department August 2019 to present
• Provide sales support for outside and inside Sales
• Cold call within Salesforce Database.
• Sell companies a Fleet Diesel program that fits their Diesel needs.
• Continue to maintain and develop Salesforce database.
• Reach departmental goals on a monthly basis.
• Maintain high level of customer service to current customers and potential customers.
• Make a minimum of 30 calls a day to potential customers.
• Use reports pulled from CRM to evaluate any of the processes currently used to determine any possible adjustments if needed.
Heritage-Crystal Clean, LLC – Elgin, Illinois
Supervisor/ Manager – Data Marketing November 2010 to present
Data Marketer – Data Marketing June 2003 – November 2010
• Supervises and partners with Data Marketers to ensure goals and objectives of department are consistently met
• Monitors outbound call numbers and review appointment confirmations for quality control
• Develops and maintain an open line of communication with Branches
• Assists Branch Managers and Branch Sales Managers with issues regarding Data Marketers and/or appointments
• Maintains a positive work environment for department
• Assists department manager in Hiring, training of all employees and communicating data marketing campaigns
• Collects, analyzes and reports data to be presented to staff and management
• Drives departmental goals and improves efficiencies through data management analytics, leadership, and staff oversight. Maintains a 90% attainment of departmental goals over last 9 Years as Supervisor/Manager position.
• Help develop and maintain CRM Data base for use in efficiently targeting and obtaining new customers for several new LOB.
• Assisted in development of Customer Profile System, which helped improve with customer retention percentages.
• Worked on creating maps for sales territories, to improve efficiencies in routing and potential cost reductions associated to fleet costs.
• Create, Collect and analyze a Quarterly survey on how to continue to improve productivity and integrity between Sales Force and Data Marketers
• Cold call business owners and senior management in various parts of the United States.
• Develop opportunities for new business.
• Quality appointment setting and promotional material disbursement for 4-5 Field Sales Representatives.
• Follow up sales and customer service.
• Field Representative maintenance and support.
• Achieved Top performing Data Marketer based on total appointments and customer service from 2003-2010.
• Year over Year improvement on appointment setting numbers.
United States Postal Services – Elgin, Illinois
Rural Carrier Associate December 2001 to June 2003
P&K Products – Elgin, Illinois
Trade Show Coordinator - August 1998 to February 2001
Direct Marketing Account Representative
• Oversee all aspects of Trade Show booths, including preliminary paperwork, design, layout, set up and disassemble of equipment.
• Maintained existing accounts through improved development of customer relationships, meeting and exceeding customer’s expectations.
• Added new accounts through sales leads and cold calls.
• Experienced in obtaining licensed programs to enhance company sales.
• Assisted management, including the Vice President of Marketing and other key account representatives, wherever necessary.
• Increased territorial sales for the Midwest Region from $400,000 to $750,000 within three years.
• Assisted ASI clients with specialty programs resulting in creation of sales incentive ideas.
• Developed Fundraisers to expedite the generation of revenue for specific accounts.
Safety-Kleen Corp. – Elgin, Illinois
Investor Relations-Financial Relations Assistant August 1994 to August 1998 Warehouse Leader August 1982 to August 1994
• Contributed to the preparation, implementation and proxy solicitation process of the Annual Shareholders Meeting.
• Assisted in the administration of the Employee Stock Purchase Plan and Stock Options.
• Regularly communicated directly with the shareholders.
• Assisted in preparation and coordination of NAIC Investors Expos.
• Coordinated with the transfer agent to develop and maintain best solutions for offered programs to investors
• Prepared and disseminated press releases for any news wires
• Outlined, prepared and distributed financial mailings in a timely fashion.
• Administered purchasing of supplies and business forms for the Corporate Headquarters.
• Oversee shipping and receiving from the warehouse.
• Supervise three employees in all departmental tasks.
Education & Training:
• Fred Pryor Seminar “Making the Transition From Staff to Supervisor” – 2015
• Fred Pryor Seminar “Microsoft Excel 2013: Beyond the Basics” – 2014
• Elgin Community College – General Business and Psychology – 2003
REFERENCES PROVIDED UPON REQUEST