John Hernandez
JOHN HERNANDEZ
348 West 48th Street, #3E ------------
New York, NY 10036 Email: ------------
PROFILE
Highly skilled and dedicated hospitality professional serving as a Bellman, Doorman, Houseman and Mini-Bar Attendant with an unparalleled commitment to service excellence.
QUALIFICATIONS
Outstanding client relationship management skills.
Excellent public relations skills used to contribute to the vision and values of my employer.
Dedicated, reliable and committed to job excellence.
Strong advocate of positive change, job excellence and continuous improvement.
Committed to the highest standards of professionalism.
Team player, contributing to a collaborative work culture.
Able and willing to multi-task and wear many hats.
WORK EXPERIENCE
THE EVENTI HOTEL NEW YORK, NY 04/18-06/18
exclusive 297 room VIP/upscale hotel
BELLMAN
Performed guest relations functions including directing customers to check-in, assisting with luggage, valet parking, coordination of transportation, delivery of packages, and resolution of guest issues.
Served as an ambassador of the hotel, living its values and contributing to its brand and image.
Provided concierge services, as well as organizing tours, dining, and other services.
Served as a primary liaison between guests and other service providers.
Focused efforts on a positive guest experience to build their trust and loyalty.
Provided customers with one-stop service solutions and continuous follow-up.
THE COURT ST. GILE HOTEL, New York, NY 8/17-4/18
Exclusive 320 room VIP/upscale hotel
HOUSEMAN
Provided supply and service deliveries to guest rooms.
Cleaned and maintained hallways, bar, restaurant, rest areas; polished metalwork and furniture.
Collected soiled linens for laundry.
Cleaned outside areas and inside areas.
Used multi-tasking to contribute to lean and efficient staffing.
Performed all duties to promote the image and professionalism of the hotel.
PARK CENTRAL HOTEL, New York, NY 5/17 – 7/17
An exclusive 791 room VIP/upscale hotel
HOUSEMAN, Temporary Position
Ensured the professional appearance and cleanliness of public space and administrative areas.
Provided supply and service deliveries to guest rooms.
Cleaned and maintained hallways, bar, restaurant, rest areas; polished metalwork and furniture.
Collected soiled linens for laundry.
Cleaned outside areas and inside areas.
Worked in a self-directed capacity.
Performed all duties to promote the image and professionalism of the hotel.
PARAMOUNT HOTEL, New York, NY 11/16 – 4/17
HOUSEMAN, Temp/Substitute
Performed vacuuming of corridors, mopping/waxing floors and cleaning guest rooms.
Ensured that the hotel’s image contributed to guests’ expectations.
Focused efforts on quality, safety, productivity, and doing a job right the first time.
SALISBURY HOTEL, New York, NY 1/13 – 7/16
An exclusive 197-room VIP/upscale hotel
BELLMAN
Performed guest relations functions including directing customers to check-in, assisting with luggage, valet parking, coordination of transportation, delivery of packages, and resolution of guest issues.
Served as an ambassador of the hotel, living its values and contributing to its brand and image.
Provided concierge services, as well as organizing tours, dining, and other services.
Served as a primary liaison between guests and other service providers.
Focused efforts on a positive guest experience to build their trust and loyalty.
Provided customers with one-stop service solutions and continuous follow-up.
W NEW YORK HOTEL, New York, NY 11/98 – 12/12
MINI-BAR ATTENDANT
Provided services to guests for an upscale 680-room hotel.
Managed inventory, product ordering and restocking of guest room mini-bars.
Responded to guests in a timely and courteous manner.
Created a positive guest experience at all times.
Trained new Attendants with a focus on total customer satisfaction.
Obtained guest feedback and used it as a means of pursuing continuous improvement.
Won “Applause Award” for sales and customer satisfaction.
AFFINIA DUMONT EXECUTIVE FITNESS SUITE HOTEL, New York, NY 10/06 – 1/08
A 210-room hotel for VIP and upscale clients
DOORMAN/BELLMAN
Provided multiple services including concierge, greeting of guests, valet parking, guidance to check-in, handling and storage of luggage, and assisted with transportation, dining and tour services.
Maintained strong relationships with guests throughout their stay.
Provide personalized services tailored and customized to each guest’s specific needs.
EDUCATION
THE MASONRY INSTITUTE, Long Island City, NY
Marble, Tile and Terrazzo Training
OSHA, New York, NY
Scaffold Training, CPR/First Aid Training, Certified Banquet and Waiter
EPIC TECHNICAL SCHOOL, New York, NY
Completed 8 and 16 hour Security Training
HOSTOS COMMUNITY COLLEGE, Bronx, NY
Liberal Arts and Radiology
JOHN HERNANDEZ
348 West 48th Street, #3E ------------
New York, NY 10036 Email: ------------
PROFILE
Highly skilled and dedicated hospitality professional serving as a Bellman, Doorman, Houseman and Mini-Bar Attendant with an unparalleled commitment to service excellence.
QUALIFICATIONS
Outstanding client relationship management skills.
Excellent public relations skills used to contribute to the vision and values of my employer.
Dedicated, reliable and committed to job excellence.
Strong advocate of positive change, job excellence and continuous improvement.
Committed to the highest standards of professionalism.
Team player, contributing to a collaborative work culture.
Able and willing to multi-task and wear many hats.
WORK EXPERIENCE
THE EVENTI HOTEL NEW YORK, NY 04/18-06/18
exclusive 297 room VIP/upscale hotel
BELLMAN
Performed guest relations functions including directing customers to check-in, assisting with luggage, valet parking, coordination of transportation, delivery of packages, and resolution of guest issues.
Served as an ambassador of the hotel, living its values and contributing to its brand and image.
Provided concierge services, as well as organizing tours, dining, and other services.
Served as a primary liaison between guests and other service providers.
Focused efforts on a positive guest experience to build their trust and loyalty.
Provided customers with one-stop service solutions and continuous follow-up.
THE COURT ST. GILE HOTEL, New York, NY 8/17-4/18
Exclusive 320 room VIP/upscale hotel
HOUSEMAN
Provided supply and service deliveries to guest rooms.
Cleaned and maintained hallways, bar, restaurant, rest areas; polished metalwork and furniture.
Collected soiled linens for laundry.
Cleaned outside areas and inside areas.
Used multi-tasking to contribute to lean and efficient staffing.
Performed all duties to promote the image and professionalism of the hotel.
PARK CENTRAL HOTEL, New York, NY 5/17 – 7/17
An exclusive 791 room VIP/upscale hotel
HOUSEMAN, Temporary Position
Ensured the professional appearance and cleanliness of public space and administrative areas.
Provided supply and service deliveries to guest rooms.
Cleaned and maintained hallways, bar, restaurant, rest areas; polished metalwork and furniture.
Collected soiled linens for laundry.
Cleaned outside areas and inside areas.
Worked in a self-directed capacity.
Performed all duties to promote the image and professionalism of the hotel.
PARAMOUNT HOTEL, New York, NY 11/16 – 4/17
HOUSEMAN, Temp/Substitute
Performed vacuuming of corridors, mopping/waxing floors and cleaning guest rooms.
Ensured that the hotel’s image contributed to guests’ expectations.
Focused efforts on quality, safety, productivity, and doing a job right the first time.
SALISBURY HOTEL, New York, NY 1/13 – 7/16
An exclusive 197-room VIP/upscale hotel
BELLMAN
Performed guest relations functions including directing customers to check-in, assisting with luggage, valet parking, coordination of transportation, delivery of packages, and resolution of guest issues.
Served as an ambassador of the hotel, living its values and contributing to its brand and image.
Provided concierge services, as well as organizing tours, dining, and other services.
Served as a primary liaison between guests and other service providers.
Focused efforts on a positive guest experience to build their trust and loyalty.
Provided customers with one-stop service solutions and continuous follow-up.
W NEW YORK HOTEL, New York, NY 11/98 – 12/12
MINI-BAR ATTENDANT
Provided services to guests for an upscale 680-room hotel.
Managed inventory, product ordering and restocking of guest room mini-bars.
Responded to guests in a timely and courteous manner.
Created a positive guest experience at all times.
Trained new Attendants with a focus on total customer satisfaction.
Obtained guest feedback and used it as a means of pursuing continuous improvement.
Won “Applause Award” for sales and customer satisfaction.
AFFINIA DUMONT EXECUTIVE FITNESS SUITE HOTEL, New York, NY 10/06 – 1/08
A 210-room hotel for VIP and upscale clients
DOORMAN/BELLMAN
Provided multiple services including concierge, greeting of guests, valet parking, guidance to check-in, handling and storage of luggage, and assisted with transportation, dining and tour services.
Maintained strong relationships with guests throughout their stay.
Provide personalized services tailored and customized to each guest’s specific needs.
EDUCATION
THE MASONRY INSTITUTE, Long Island City, NY
Marble, Tile and Terrazzo Training
OSHA, New York, NY
Scaffold Training, CPR/First Aid Training, Certified Banquet and Waiter
EPIC TECHNICAL SCHOOL, New York, NY
Completed 8 and 16 hour Security Training
HOSTOS COMMUNITY COLLEGE, Bronx, NY
Liberal Arts and Radiology