Johanna Del Rosario -Resume
JOHANNA DEL ROSARIO
1895 Morris Avenue
Bronx ? New York ? 10453
(347) 493 - 6530: MOBILE ------------
Objective: To obtain a position where I can utilize my interpersonal skills along with my previous
experience to be a productive part of your organization
General Skills: Ability to multi task
Ability to meet deadlines
Customer Relations/ Service
Ability to work in a fast paced environment
Answer Multi-line Phone System
Communications skills
Organizational skills
Computer Skills: 45 (w.p.m.), MS Office, MSWord, MS Excel
MS PowerPoint, MS Outlook, MS Publisher, Internet
EXPERIENCE
Affinity Health Plan-
October 2018-Present (Temp) Utilization Management Care Coordinator Bronx, New York
? Authorization, coordination, fulfillment, reporting, monitoring and tracking of services covered by the plan.
? Verify health insurance coverage through ePaces and case management system.
? Ensures that all authorizations are completed accurately and efficiently in a timely manner
? Refers members to case management or other clinical programs as indicated.
? Participates in special projects and perform other duties as assigned
? Filing, faxing, data entry, maintaining and ordering office
? Worked well in a busy office, handling a wide variety of tasks and responsibilities
? Duplicated and circulated documents
? Conducts all work in accordance with the confidentiality requirement mandated by HIPPA for member information including telephone service standards and turn-around times
? Maintained files and assists with preparation of intake files
District Council 37-
October 2017-March 2018 (Temp) Administrative Assistant NYC New York, New York
? Assisted with the day-to-day operations of the organization, which included maintaining documents, typing correspondence, memorandums and managing schedule/calendar activities.
? Served as a primary contact, placed, answered, screened, and redirected phone calls
? Received, opened, distributed mail, and maintained postage meter machine
? Monitored staff attendance, tracked location and phone numbers of staff on field assignments- prepared on a weekly basis.
? Filing, faxing, data entry, maintaining and ordering office
? Worked well in a busy office, handling a wide variety of tasks and responsibilities
? Duplicated and circulated documents
? Handled inquiries for 20+ attorneys
? Maintained files and assists with preparation of intake files
? Typed correspondence and legal documents
Pleet Homecare –
May 2016 -September 2017 Intake- Operations Customer Service New York, New York
? Responsible for receiving all home health referrals
? Review clinical information
? Conducted patient interviews,
? Determined home health eligibility,
? Obtain initial authorization from insurance companies,
? Completed computerized referrals, develop initial plan of care,
? Collaborated with MDs, HHA Vendors, internal staff patient, family, caregivers regarding discharged
and planning for home health services.
Sketchers -
March 2015 –May 2016 Sales Associate ? Cashier/Customer Service New York, New York
? Managed the cash register and handle cash transactions with customers.
? Scan goods and collect payment. Issuing receipts, refunds, change or tickets.
? Resolved customer inquiries or concerns, guide them and provide relevant information.
? Greet customers when entering or leaving the establishment.
? Keep reports of transactions. Bag, box or wrap packages.
Education
Borough of Manhattan Community College New York, New York 2017- Present
Pursing a degree in Business Management
Languages: Bilingual in English/ Spanish
References: Available Upon Request
JOHANNA DEL ROSARIO
1895 Morris Avenue
Bronx ? New York ? 10453
(347) 493 - 6530: MOBILE ------------
Objective: To obtain a position where I can utilize my interpersonal skills along with my previous
experience to be a productive part of your organization
General Skills: Ability to multi task
Ability to meet deadlines
Customer Relations/ Service
Ability to work in a fast paced environment
Answer Multi-line Phone System
Communications skills
Organizational skills
Computer Skills: 45 (w.p.m.), MS Office, MSWord, MS Excel
MS PowerPoint, MS Outlook, MS Publisher, Internet
EXPERIENCE
Affinity Health Plan-
October 2018-Present (Temp) Utilization Management Care Coordinator Bronx, New York
? Authorization, coordination, fulfillment, reporting, monitoring and tracking of services covered by the plan.
? Verify health insurance coverage through ePaces and case management system.
? Ensures that all authorizations are completed accurately and efficiently in a timely manner
? Refers members to case management or other clinical programs as indicated.
? Participates in special projects and perform other duties as assigned
? Filing, faxing, data entry, maintaining and ordering office
? Worked well in a busy office, handling a wide variety of tasks and responsibilities
? Duplicated and circulated documents
? Conducts all work in accordance with the confidentiality requirement mandated by HIPPA for member information including telephone service standards and turn-around times
? Maintained files and assists with preparation of intake files
District Council 37-
October 2017-March 2018 (Temp) Administrative Assistant NYC New York, New York
? Assisted with the day-to-day operations of the organization, which included maintaining documents, typing correspondence, memorandums and managing schedule/calendar activities.
? Served as a primary contact, placed, answered, screened, and redirected phone calls
? Received, opened, distributed mail, and maintained postage meter machine
? Monitored staff attendance, tracked location and phone numbers of staff on field assignments- prepared on a weekly basis.
? Filing, faxing, data entry, maintaining and ordering office
? Worked well in a busy office, handling a wide variety of tasks and responsibilities
? Duplicated and circulated documents
? Handled inquiries for 20+ attorneys
? Maintained files and assists with preparation of intake files
? Typed correspondence and legal documents
Pleet Homecare –
May 2016 -September 2017 Intake- Operations Customer Service New York, New York
? Responsible for receiving all home health referrals
? Review clinical information
? Conducted patient interviews,
? Determined home health eligibility,
? Obtain initial authorization from insurance companies,
? Completed computerized referrals, develop initial plan of care,
? Collaborated with MDs, HHA Vendors, internal staff patient, family, caregivers regarding discharged
and planning for home health services.
Sketchers -
March 2015 –May 2016 Sales Associate ? Cashier/Customer Service New York, New York
? Managed the cash register and handle cash transactions with customers.
? Scan goods and collect payment. Issuing receipts, refunds, change or tickets.
? Resolved customer inquiries or concerns, guide them and provide relevant information.
? Greet customers when entering or leaving the establishment.
? Keep reports of transactions. Bag, box or wrap packages.
Education
Borough of Manhattan Community College New York, New York 2017- Present
Pursing a degree in Business Management
Languages: Bilingual in English/ Spanish
References: Available Upon Request