Joel Tolon Resume
Portland, Oregon
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SUMMARY
Master of Public Administration
Highly-motivated and experienced individual with an adept set of skills in office support, business relations, relationship building, account development and management. Educated and experienced to increase the profitability of an organization.
AWARDS
• 3rd Quarter 2019 – Award Issuer: Ronald Vanalstyne
Hertz Highest "Staff Helpfulness" metric award in the Entire Portland Metropolitan Area
• 3rd Quarter 2019 – Award Issuer: Ronald Vanalstyne
Hertz Metric Award Highest State Farm Insurance, (NPS) Net Promotor Score in the State of Oregon
SKILLS & TRAINING
Strategic Planning Coaching Cold-calling on multi-line phones Interviewing Inside Sales Contract Negotiation Account Management Customer Liaison CRM Software Microsoft Office Google Sheets, Docs and Slides Citrix
E X P E R I E N C E
Relevant Experience
♦Greeting and welcoming customers in person and by phone (cold-calling)
♦Interviewing prospective employees to gather information and assess needs
♦Adhering to strict confidentiality laws, rules, policies and procedures
♦Documenting customer interactions including services provided and statements of fact
♦Scheduling appointments with customers by phone, e-mail and in-person
♦Applying independent judgment and appropriate discretion when making decisions, while following all laws, rules and policies and procedures
♦Assisting colleagues as needed in order to advance their professional career goals
♦Educating and training employees in the workplace for sales and marketing techniques
♦Assisting employees with completion of on-line courses to promote learning and safety
♦Providing information to management as appropriate to promote improved efficiency
Professional Experience in Management and Administration
♦Reduced fleet cost for branch location by 18% during off-season, saving the location $173,000
♦Accustomed to working on and meeting tight deadlines through organization and collaboration
♦Solves problems through research, creative-thinking and resourcefulness to provide revenue growth in ARPD (ancillary revenue per day)
♦Collaborated with key employees of major accounts in informational and management departments in order to promote and increase higher revenue growth and clientele within a company (Toyota of Gladstone, Gerber Collision of Portland, Mackin’s Hollywood Autobody of Portland, Alpina Autobody of Portland)
♦Maintaining/managing and growing business through inquiry and integration in high volume
♦General office skills including typing, filing, operating office equipment, multi-line phones
♦Experience collecting, verifying and entering data into databases and spreadsheets for revenue growth
E D U C A T I O N
Grand Canyon University – College of Business
MPA | Online - Public Administration with an emphasis in Government and Policy 2019
Grand Canyon University | Phoenix, Arizona
BS | Educational Studies, Elementary Education with an emphasis in English 2012 – 2016
Grand Canyon University | Phoenix, Arizona
High School Diploma 2011
Columbia Christian Schools | Portland, Oregon
W O R K H I S T O R Y
Hertz Car Rental | Manager | Portland, OR 2019 – 2020
YMCA | Program Director | Portland, Or/Phoenix, AZ 2015 – 2016
Portland, Oregon
P: ------------ | E: ------------ | LI: ------------/in/joel-t-189102150
SUMMARY
Master of Public Administration
Highly-motivated and experienced individual with an adept set of skills in office support, business relations, relationship building, account development and management. Educated and experienced to increase the profitability of an organization.
AWARDS
• 3rd Quarter 2019 – Award Issuer: Ronald Vanalstyne
Hertz Highest "Staff Helpfulness" metric award in the Entire Portland Metropolitan Area
• 3rd Quarter 2019 – Award Issuer: Ronald Vanalstyne
Hertz Metric Award Highest State Farm Insurance, (NPS) Net Promotor Score in the State of Oregon
SKILLS & TRAINING
Strategic Planning Coaching Cold-calling on multi-line phones Interviewing Inside Sales Contract Negotiation Account Management Customer Liaison CRM Software Microsoft Office Google Sheets, Docs and Slides Citrix
E X P E R I E N C E
Relevant Experience
♦Greeting and welcoming customers in person and by phone (cold-calling)
♦Interviewing prospective employees to gather information and assess needs
♦Adhering to strict confidentiality laws, rules, policies and procedures
♦Documenting customer interactions including services provided and statements of fact
♦Scheduling appointments with customers by phone, e-mail and in-person
♦Applying independent judgment and appropriate discretion when making decisions, while following all laws, rules and policies and procedures
♦Assisting colleagues as needed in order to advance their professional career goals
♦Educating and training employees in the workplace for sales and marketing techniques
♦Assisting employees with completion of on-line courses to promote learning and safety
♦Providing information to management as appropriate to promote improved efficiency
Professional Experience in Management and Administration
♦Reduced fleet cost for branch location by 18% during off-season, saving the location $173,000
♦Accustomed to working on and meeting tight deadlines through organization and collaboration
♦Solves problems through research, creative-thinking and resourcefulness to provide revenue growth in ARPD (ancillary revenue per day)
♦Collaborated with key employees of major accounts in informational and management departments in order to promote and increase higher revenue growth and clientele within a company (Toyota of Gladstone, Gerber Collision of Portland, Mackin’s Hollywood Autobody of Portland, Alpina Autobody of Portland)
♦Maintaining/managing and growing business through inquiry and integration in high volume
♦General office skills including typing, filing, operating office equipment, multi-line phones
♦Experience collecting, verifying and entering data into databases and spreadsheets for revenue growth
E D U C A T I O N
Grand Canyon University – College of Business
MPA | Online - Public Administration with an emphasis in Government and Policy 2019
Grand Canyon University | Phoenix, Arizona
BS | Educational Studies, Elementary Education with an emphasis in English 2012 – 2016
Grand Canyon University | Phoenix, Arizona
High School Diploma 2011
Columbia Christian Schools | Portland, Oregon
W O R K H I S T O R Y
Hertz Car Rental | Manager | Portland, OR 2019 – 2020
YMCA | Program Director | Portland, Or/Phoenix, AZ 2015 – 2016