Jocelyn�s resume
Jocelyn Aversa
Audit Analyst/Administrative Assistant/Pharmacy Clerk/ Supervisor/Management/Caregiver companion
West Covina, CA 91790
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Pursuing a position in a company where my skills, experience, and ability to work with people will be utilized by a company seeking a dependable, growth-oriented individual.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative/Implementation
Digital RX - Tustin, CA
April 2018 to November 2018
Provided exceptional service and engagement via telephone.
Ensured customer satisfaction by providing quality service, identifying customer needs and assisting them with issues/concerns.
Met and supported established service goals through meeting and exceeding
performance standards.
Multi-tasking through simultaneous thinking, talking and typing.
Assisted external clients in the implementation of technical systems, software, hardware or solutions. Evaluated client needs and defined and executed on delivery and implementation
plans.
Tested and troubleshot final system setups. Provided training and end-user support during and after the implementation process.
CEO/President
Healthful Delivery - Los Angeles, CA April 2017 to February 2018
Delivered medications to patient's homes while providing exceptional customer service. Communicated with patients in order to obtain correct information, best time frames for delivery, handled complaints, and explained changes and other information.
Created a bond with my customers in order for them to stay loyal to my clients.
Handled marketing for both my company and clients to increase revenue.
Provided reports and ideas to help my clients better their customer service and care.
Pharmacy Manager
Samaritan Medical Tower Pharmacy - Los Angeles, CA March 2007 to February 2018
Would oversee the day-to-day operations of the pharmacy.
Pos system transactions and over the counter product sales.
Managed ordering, maintained records, and overlooked all stock both front and back.
Handled scheduling, read new documentation on medications and drug interactions in order to keep staff informed, and monitored and evaluated employees.
Trained pharmacist, technicians, clerks, and drivers on how to provide outstanding
customer service as well on how to do their daily task.
Screen resumes, as well as conduct phone and in-house interviews.
Handled customer complaints, maintained contact with doctors' offices, and was familiar with new and existing patients.
Handled the sales, marketing, and relationships with all companies, pharmaceutical reps, doctors, and patients.
Would help the pharmacist translate from English to Spanish for patients and doctors. Developed and implemented initiatives to increase profitability.
Provided feedback to owner on how to stay compliant and increase revenue. Handled emergency deliveries and errands for the pharmacy/owner.
Office Manager
Office Overload - Glendale, CA June 2005 to March 2007
Contact claim examiners and attorneys over the phone to discuss cases and/or negotiate outstanding medical bills.
Closed 65% of open Workers' Compensation cases through full and final settlements.
Develop and maintain relationships with new and existing clients.
Screen resumes, as well as conduct phone and in-house interviews.
Audit and review in-house accounts.
Process re-bills of unpaid bills and down-coded procedures.
Fax and mail Demand Letters, Demand for Documents, & file Declaration of Readiness, etc. Maintain contact with claim examiner, doctor, and injured worker to track progress of claim. Updated insurance, attorney and patient information.
Medical Assistant
Health Plus Care - Los Angeles, CA March 2002 to July 2004
Contact attorneys over the phone to discuss files and/or medical bills. Greet and take information from patients.
Translate between the patient and doctor from English to Spanish Prepare and provide physical therapy to patients.
Perform a wide variety of clerical functions associated with office processing and administrative operations.
Education
general education
Glendale Community College - Glendale, CA
2005 to 2007
high school diploma
Holy Family High School - Glendale, CA
2001 to 2005
Skills
POS (10+ years), FILING, 55 WPM, FAXING, CERNER
Additional Information
Special Skills:
Fluent in Spanish, excellent communication skills, team player; Knowledge of Fee Schedule, Medi-Soft, Microsoft Word, Google Suite, Excel; Internet friendly, Type 55 wpm, 10 key by touch, filing, and faxing. Knowledge of POS, Digital RX, Cerner, Pharmaserv, Pioneer, and Rx 30. Social Media Friendly.
Jocelyn Aversa
Audit Analyst/Administrative Assistant/Pharmacy Clerk/ Supervisor/Management/Caregiver companion
West Covina, CA 91790
------------
------------
Pursuing a position in a company where my skills, experience, and ability to work with people will be utilized by a company seeking a dependable, growth-oriented individual.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative/Implementation
Digital RX - Tustin, CA
April 2018 to November 2018
Provided exceptional service and engagement via telephone.
Ensured customer satisfaction by providing quality service, identifying customer needs and assisting them with issues/concerns.
Met and supported established service goals through meeting and exceeding
performance standards.
Multi-tasking through simultaneous thinking, talking and typing.
Assisted external clients in the implementation of technical systems, software, hardware or solutions. Evaluated client needs and defined and executed on delivery and implementation
plans.
Tested and troubleshot final system setups. Provided training and end-user support during and after the implementation process.
CEO/President
Healthful Delivery - Los Angeles, CA April 2017 to February 2018
Delivered medications to patient's homes while providing exceptional customer service. Communicated with patients in order to obtain correct information, best time frames for delivery, handled complaints, and explained changes and other information.
Created a bond with my customers in order for them to stay loyal to my clients.
Handled marketing for both my company and clients to increase revenue.
Provided reports and ideas to help my clients better their customer service and care.
Pharmacy Manager
Samaritan Medical Tower Pharmacy - Los Angeles, CA March 2007 to February 2018
Would oversee the day-to-day operations of the pharmacy.
Pos system transactions and over the counter product sales.
Managed ordering, maintained records, and overlooked all stock both front and back.
Handled scheduling, read new documentation on medications and drug interactions in order to keep staff informed, and monitored and evaluated employees.
Trained pharmacist, technicians, clerks, and drivers on how to provide outstanding
customer service as well on how to do their daily task.
Screen resumes, as well as conduct phone and in-house interviews.
Handled customer complaints, maintained contact with doctors' offices, and was familiar with new and existing patients.
Handled the sales, marketing, and relationships with all companies, pharmaceutical reps, doctors, and patients.
Would help the pharmacist translate from English to Spanish for patients and doctors. Developed and implemented initiatives to increase profitability.
Provided feedback to owner on how to stay compliant and increase revenue. Handled emergency deliveries and errands for the pharmacy/owner.
Office Manager
Office Overload - Glendale, CA June 2005 to March 2007
Contact claim examiners and attorneys over the phone to discuss cases and/or negotiate outstanding medical bills.
Closed 65% of open Workers' Compensation cases through full and final settlements.
Develop and maintain relationships with new and existing clients.
Screen resumes, as well as conduct phone and in-house interviews.
Audit and review in-house accounts.
Process re-bills of unpaid bills and down-coded procedures.
Fax and mail Demand Letters, Demand for Documents, & file Declaration of Readiness, etc. Maintain contact with claim examiner, doctor, and injured worker to track progress of claim. Updated insurance, attorney and patient information.
Medical Assistant
Health Plus Care - Los Angeles, CA March 2002 to July 2004
Contact attorneys over the phone to discuss files and/or medical bills. Greet and take information from patients.
Translate between the patient and doctor from English to Spanish Prepare and provide physical therapy to patients.
Perform a wide variety of clerical functions associated with office processing and administrative operations.
Education
general education
Glendale Community College - Glendale, CA
2005 to 2007
high school diploma
Holy Family High School - Glendale, CA
2001 to 2005
Skills
POS (10+ years), FILING, 55 WPM, FAXING, CERNER
Additional Information
Special Skills:
Fluent in Spanish, excellent communication skills, team player; Knowledge of Fee Schedule, Medi-Soft, Microsoft Word, Google Suite, Excel; Internet friendly, Type 55 wpm, 10 key by touch, filing, and faxing. Knowledge of POS, Digital RX, Cerner, Pharmaserv, Pioneer, and Rx 30. Social Media Friendly.