Jocelyn Catano
WORK EXPERIENCE
Social Media & Communications Intern Los Angeles, CA
Hispanas Organized for Political Equality (HOPE) September 2019-Present
Create social media content for HOPE based on specific projects for Facebook, Instagram, and Twitter
Support Research and Communications Strategist directly with projects for the team
Create graphics for social media via Canva
Edit surveys and manually input collected data into surveys via Survey Monkey
Writer’s Collective Mentee Los Angeles, CA
Entity Academy July 2019–August 2019
Completed rigorous rotations in search engine optimization (SEO), digital PR/ backlinks, graphic design, social media packaging and personal essays
University of California, Riverside Riverside, CA
Program Assistant, Summer Session February 2019–August 2019
Calendar, cross coordinate, and finalize all summer course schedules and classroom assignments for 1000+ classes
Direct and manage all incoming correspondence and customer communication
Own department policy, procedures, and customer service, training new student assistants
Immediately assist Office of Director of Administration; manage all student assistant needs
Qualify Summer Learn & Earn hires, ensuring each meets enforced registration guidelines
Customer Service Assistant, Summer Session June 2016–September 2018
Helmed all customer service needs and efforts for 500+ summer session students
Complied with all FERPA laws, maintaining discretion of confidential student information
Conducted department research for UCR’s high school summer program, determining program recruitment guidelines and qualifying students within specific geographical radiuses
Freelance Creative
Blogger + Podcast Host August 2016–Present
Ideate, create, and curate all media produced on ------------
Collaborate with creative colleagues to craft gripping content (print and audio) that aligns with reader needs and encourages community connectedness
Dedicated to encouraging strong mental health practices and self-care routines for readers
Odyssey East Los Angeles, CA
Editor-in-Chief + Staff Writer August 2016–October 2017
Lead and advised team of content creators, publishing weekly
Personally published 50+ articles, focusing on mental health and personal development
Hit targeted growth and engagement metrics, recruiting staff writers and weekly contributors
Cultivated positive team culture amidst geographical challenges
PHILANTHROPY
Sigma Pi Alpha Riverside, CA
President + Administrative Chair, UC Riverside Chapter August 2015–April 2017
Lead and advised organization, writing all internal/external correspondence and media
Created, planned, and executed meetings, large projects, and organization sponsored events
Upheld chapter rules, often making challenging executive decisions to enforce strict guidelines
Volunteered 100+ hours per membership year, partnering with local community organizations
EDUCATION
University of California, Riverside Riverside, CA
Bachelor of Arts, Creative Writing
ADDITIONAL INFORMATION
Skilled in: Squarespace, WordPress, Hootsuite, Canva, Microsoft Office, and like software
Familiar with: Copywriting, Adobe Illustrator, and Canva
Native Spanish speaker
Enjoys: all things podcasts, working on a debut novel, small venue concerts, short weekend trips, and any last-minute, spur-of-the-moment travel
WORK EXPERIENCE
Social Media & Communications Intern Los Angeles, CA
Hispanas Organized for Political Equality (HOPE) September 2019-Present
Create social media content for HOPE based on specific projects for Facebook, Instagram, and Twitter
Support Research and Communications Strategist directly with projects for the team
Create graphics for social media via Canva
Edit surveys and manually input collected data into surveys via Survey Monkey
Writer’s Collective Mentee Los Angeles, CA
Entity Academy July 2019–August 2019
Completed rigorous rotations in search engine optimization (SEO), digital PR/ backlinks, graphic design, social media packaging and personal essays
University of California, Riverside Riverside, CA
Program Assistant, Summer Session February 2019–August 2019
Calendar, cross coordinate, and finalize all summer course schedules and classroom assignments for 1000+ classes
Direct and manage all incoming correspondence and customer communication
Own department policy, procedures, and customer service, training new student assistants
Immediately assist Office of Director of Administration; manage all student assistant needs
Qualify Summer Learn & Earn hires, ensuring each meets enforced registration guidelines
Customer Service Assistant, Summer Session June 2016–September 2018
Helmed all customer service needs and efforts for 500+ summer session students
Complied with all FERPA laws, maintaining discretion of confidential student information
Conducted department research for UCR’s high school summer program, determining program recruitment guidelines and qualifying students within specific geographical radiuses
Freelance Creative
Blogger + Podcast Host August 2016–Present
Ideate, create, and curate all media produced on ------------
Collaborate with creative colleagues to craft gripping content (print and audio) that aligns with reader needs and encourages community connectedness
Dedicated to encouraging strong mental health practices and self-care routines for readers
Odyssey East Los Angeles, CA
Editor-in-Chief + Staff Writer August 2016–October 2017
Lead and advised team of content creators, publishing weekly
Personally published 50+ articles, focusing on mental health and personal development
Hit targeted growth and engagement metrics, recruiting staff writers and weekly contributors
Cultivated positive team culture amidst geographical challenges
PHILANTHROPY
Sigma Pi Alpha Riverside, CA
President + Administrative Chair, UC Riverside Chapter August 2015–April 2017
Lead and advised organization, writing all internal/external correspondence and media
Created, planned, and executed meetings, large projects, and organization sponsored events
Upheld chapter rules, often making challenging executive decisions to enforce strict guidelines
Volunteered 100+ hours per membership year, partnering with local community organizations
EDUCATION
University of California, Riverside Riverside, CA
Bachelor of Arts, Creative Writing
ADDITIONAL INFORMATION
Skilled in: Squarespace, WordPress, Hootsuite, Canva, Microsoft Office, and like software
Familiar with: Copywriting, Adobe Illustrator, and Canva
Native Spanish speaker
Enjoys: all things podcasts, working on a debut novel, small venue concerts, short weekend trips, and any last-minute, spur-of-the-moment travel