Jillian Lampaya - Resume
Ruby Ribbon · Senior Customer Service Representative · Burlingame, CA · Apr. 2019 to Apr. 2020
• Built positive relationships with the independent sales force and customers
• Maintained efficiency and accuracy while working in a high-volume call center environment with a 24-hour SLA
• Managed web orders, returns/exchanges, customer/Stylist issues, and questions through Zendesk CRM platform
• Collaborated with Tech Team to improve website development using Jira Software Development
• Maintained highest KPI's between of team of 6, averaging 1,297 tickets (emails/calls) solved monthly between
June 2019 and March 2020
COOP ("ko-op") · Cohort Ambassador · San Francisco, CA · Dec. 2018 to Dec. 2019
• Promoted alumni involvement by communicating with other cohort ambassadors and CO-OP HQ
• Updated cohorts on events related to professional development and special events
• Maintained connection with cohort members by periodic check-ins
• Organized reunions and facilitate regular cross-cohort gatherings monthly
COOP ("ko-op") · Cohort Captain · San Francisco, CA · Aug. 2019 to Dec. 2019
• Mentored multiple apprentices about the field and industry practice of Digital Marketing
• Used Google Classroom to distribute and supervise student assignments, daily lectures, and digital marketing workshops
• Prepared young professionals to secure careers in tech and digital marketing
Pacific Heights Plastic Surgery · Social Media Coordinator · San Francisco, CA · Feb. 2019 to Apr. 2019
• Recorded surgical procedures and produced video content on a daily basis for Snapchat and Instagram
• Planned future social media posts
• Followed up on leads via phone or email
• Assisted in administration in reception area/front desk
Candytopia · Brand Ambassador · San Francisco, CA · Aug. 2018 to Jan. 2019
• Acted as first point of contact for the museum – greeted guests, guaranteed an outstanding guest experience
• Trained in 8 different rooms roles such as retail, distribution, or tour guide
• Assisted in training new hires to uphold and represent Candytopia’s brand
• Continuously engaged with 1,200 visitors per day, adapting to different situations in a fast-paced environment
COOP ("ko-op") · Digital Marketing Apprentice · San Francisco, CA · Aug. 2018 to Dec. 2018
• Analyzed CO-OP’s website success metrics (sessions, new users) using Google Analytics to determine areas of improvement
• Collaborated with team to create search campaigns for CO-OP's website using Google Ads
• Used Pivot tables and Vlookups in Excel to collect and organize data for clients
Ruby Ribbon · Senior Customer Service Representative · Burlingame, CA · Apr. 2019 to Apr. 2020
• Built positive relationships with the independent sales force and customers
• Maintained efficiency and accuracy while working in a high-volume call center environment with a 24-hour SLA
• Managed web orders, returns/exchanges, customer/Stylist issues, and questions through Zendesk CRM platform
• Collaborated with Tech Team to improve website development using Jira Software Development
• Maintained highest KPI's between of team of 6, averaging 1,297 tickets (emails/calls) solved monthly between
June 2019 and March 2020
COOP ("ko-op") · Cohort Ambassador · San Francisco, CA · Dec. 2018 to Dec. 2019
• Promoted alumni involvement by communicating with other cohort ambassadors and CO-OP HQ
• Updated cohorts on events related to professional development and special events
• Maintained connection with cohort members by periodic check-ins
• Organized reunions and facilitate regular cross-cohort gatherings monthly
COOP ("ko-op") · Cohort Captain · San Francisco, CA · Aug. 2019 to Dec. 2019
• Mentored multiple apprentices about the field and industry practice of Digital Marketing
• Used Google Classroom to distribute and supervise student assignments, daily lectures, and digital marketing workshops
• Prepared young professionals to secure careers in tech and digital marketing
Pacific Heights Plastic Surgery · Social Media Coordinator · San Francisco, CA · Feb. 2019 to Apr. 2019
• Recorded surgical procedures and produced video content on a daily basis for Snapchat and Instagram
• Planned future social media posts
• Followed up on leads via phone or email
• Assisted in administration in reception area/front desk
Candytopia · Brand Ambassador · San Francisco, CA · Aug. 2018 to Jan. 2019
• Acted as first point of contact for the museum – greeted guests, guaranteed an outstanding guest experience
• Trained in 8 different rooms roles such as retail, distribution, or tour guide
• Assisted in training new hires to uphold and represent Candytopia’s brand
• Continuously engaged with 1,200 visitors per day, adapting to different situations in a fast-paced environment
COOP ("ko-op") · Digital Marketing Apprentice · San Francisco, CA · Aug. 2018 to Dec. 2018
• Analyzed CO-OP’s website success metrics (sessions, new users) using Google Analytics to determine areas of improvement
• Collaborated with team to create search campaigns for CO-OP's website using Google Ads
• Used Pivot tables and Vlookups in Excel to collect and organize data for clients