Jill Lowe - Super Woman
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Jill Lowe - Super Woman

JILL LOWE
SPOKANE, WA 99206 |------------ | JILL_LOWE@OUTLOOK.COM

PROFESSIONAL SUMMARY
Independent and self-motivated administrative professional with over 20 years of experience. Specializes in providing high-level support to increase company productivity and streamline operations. Demonstrates strong analytical and problem-solving skills, with the ability to make well, thought out decisions. Excellent written and verbal communication skills, including active listening and conflict resolution. Capable of meeting deadlines and assignments in a timely manner with minimal supervision. Proven record of collaborating with internal and external departments to increase efficiency and ensure high levels of customer satisfaction. Ability to work remotely/virtually from a home-office environment while answering high-volumes of inbound and outbound calls from a multi-lined phone system.

Technical Proficiencies: Microsoft Office Suite | Windows | Word Press

CORE STRENGTHS
Customer-Driven Critical-Thinking Organization Detail-Oriented
Leadership Multi-Tasking Data-Entry Adaptable & Flexible

PROFESSIONAL EXPERIENCE

Office Administrator, Episcopal Church of the Resurrection (2011 – Present)
· Decreased company expenses by analyzing bills to make necessary budget cuts and eliminate
unnecessary spending habits
· Increased awareness of the church within the community by managing social media accounts and
websites
· Streamlined workflow by creating a procedure to organize an outdated filing system into modern
technology to make it easier and quicker to find files and documents
· Utilized graphic design skills to create weekly newsletters and bulletins, keeping the church community
up-to-date on events and important announcements

Mystery Shopping Scheduler/Mystery Shopper/Merchandising, Independent Contractor (2003 – Present)
· Completed over 400 shops a month by locating, recruiting, and scheduling mystery shoppers nationwide
· Increased workflows for hundreds of companies by completing personal mystery shops to analyze
customer service and communicate observations and interactions to company managers
· Created and analyzed reports to improve operations and service levels
Document Control Administrator, Northern Technologies (2001 – 2003)
· Developed an access database to help departments create, organize, maintain, and track engineering
changes
· Created department policies and procedures in increase productivity and create consistent levels of work
and service company wide
· Drafted documentations, UL files, and employee training records, imputing information into company
databases

Engineering Analyst & Manufacturing, Output Technology (1999 – 2001)
· Increased overall company productivity by identifying needs of departments and communicating how
changes would be beneficial for workflow and operations
· Created, tracked, and maintained documentation related to new and existing products, identifying
needed changes and recording observations

EDUCATION
Bachelor of Arts – Management Information Systems, Eastern Washington University (1999)