JiehuiLiResume
Jiehui Li
JL------------ | Brooklyn, NY 11220 | ------------
PROFILE
? Sales professional and entry-level IT Assistant with 2 years’ experience in performing mobile wireless sales and basic IT tasks such as providing desktop support for staff including maintaining and troubleshooting multiple stores’ desktop computers and printers (locally and remotely via TeamViewer), replacing / upgrading internal PCs hardware, and providing daily technical support of mobile devices (iOS And Android) and laptops (Windows OS) within the mobile wireless industry.
? Possess knowledge of IT concepts such as installing, upgrading, and patching software/hardware and drivers, setting up devices such as mobile, desktops / laptops, and printers for multiple locations, and reporting of issues to management (software / hardware / network). Proficient in Microsoft Access, Word, Outlook, PowerPoint, and iQMetrix (RQ4).
? Fluent in Spanish, intermediate English and Chinese. Also knowledgeable in Windows 7 / 10 Operating Systems, installation and configuration of Windows 7 / 10 / Server 2016, basic Active Directory Administration (Group Policy, User, and OU), and basic understanding of Routers / Switches.
PROFESSIONAL EXPERIENCE
Cricket Wireless Authorized Retailer Jul 2017 – Apr 2019
Sales Associate
? Responsible for performing retail sales and entry-level IT tasks such as providing desktop support for staff including maintaining and troubleshooting multiple stores’ desktop computers and printers (locally and remotely via TeamViewer), replacing / upgrading internal PCs hardware, providing daily technical support of mobile devices (iOS And Android) and laptops (Windows OS), identifying and prioritizing of end-users’ help requests, monitoring and assisting new workers’ performance through TeamViewer, and solving end-user’s complaints in a competent and civilized manner within a small-sized franchise in the mobile wireless industry.
? Performs as staff’s desktop support for updates and patches of software and drivers with the latest standards to improve each location’s desktops performance and fix the connectivity issue with peripherals.
? Install, test, replace, and configure hardware and peripheral equipment for various locations to ensure good operations.
? Provides support of cleaning, uninstalling apps, and backing up data in case of loss to ensure a better performance and data recovery of end-users’ mobile, tablets, and laptops.
? Understands and evaluates end-user’s needs by diagnosing mobile, tablets, and laptops issues to develop creative technical solutions with Management to meet them.
? Organizes mobile device according to the received date to support accurate inventory records which eased the new device orders process for management.
Achievements:
? Successfully developed creative technical solutions and satisfied end-user’s help requests which received 20 “exceeds expectations” ratings on performance reviews. This increased visits from diversity of customers with needs which resulted in a significant increase of daily sales targets with an average of $130 in accessories sales to tourists and local customers each day.
? Successfully created database queries and forms in Microsoft Access based in new/local customers’ information which eased customers’ authentication to change PIN to access into account. This increased customer loyalty and decreased complains in case customers forgot the account passcode / PIN and photo ID.
VOLUNTEER EXPERIENCE
New York Cares - Ariva (VITA) Feb 2019 – Apr 2017
Volunteer Income Tax Assistant
? Responsible for performing taxation tasks such as assisting underserved New Yorkers (non-English speakers, seniors, immigrants) by filling up their income tax return and filing refunds within a small-sized non-profit organization.
? Assists the underserved New Yorkers with a positive attitude even under pressure for filling up their income tax return in Taxslayer such as W-2, 1099-R, 1098-T, SSA-1099-SM, etc., and filing for every refund available for them.
? Interacted effectively with other workers and volunteers.
GPlus Tutoring House Aug 2016 - Feb 2017
Teacher Assistant
? Responsible for performing education tasks such as tutoring children ages 5 to 12 in (Reading, Writing, Math), monitoring discipline of classrooms, and designing and supervising learning / recreational activities within a small-sized private tutoring house.
EDUCATION
Kingsborough Community College Brooklyn, NY
Associate in Applied Science | Computer Information Systems Sept 2016 - Dec 2018
? Honors & Awards: Dean's List
? Courses: Java Programming 2(CP 6200), C++ Programming II (CP 2200), Advanced Database Programming (CIS 3200), Network Server Admin (CIS 4500), Computer Architecture (CIS 1500).
? Projects:
- Java Programming 2 (CP 6200) | Created a program that emulates various bank card transactions by using Object Oriented Programming concepts.
- Advanced Database Programming (CIS 3200) | Created a complete database using MS Access (VBA Programming Language).
Jiehui Li
JL------------ | Brooklyn, NY 11220 | ------------
PROFILE
? Sales professional and entry-level IT Assistant with 2 years’ experience in performing mobile wireless sales and basic IT tasks such as providing desktop support for staff including maintaining and troubleshooting multiple stores’ desktop computers and printers (locally and remotely via TeamViewer), replacing / upgrading internal PCs hardware, and providing daily technical support of mobile devices (iOS And Android) and laptops (Windows OS) within the mobile wireless industry.
? Possess knowledge of IT concepts such as installing, upgrading, and patching software/hardware and drivers, setting up devices such as mobile, desktops / laptops, and printers for multiple locations, and reporting of issues to management (software / hardware / network). Proficient in Microsoft Access, Word, Outlook, PowerPoint, and iQMetrix (RQ4).
? Fluent in Spanish, intermediate English and Chinese. Also knowledgeable in Windows 7 / 10 Operating Systems, installation and configuration of Windows 7 / 10 / Server 2016, basic Active Directory Administration (Group Policy, User, and OU), and basic understanding of Routers / Switches.
PROFESSIONAL EXPERIENCE
Cricket Wireless Authorized Retailer Jul 2017 – Apr 2019
Sales Associate
? Responsible for performing retail sales and entry-level IT tasks such as providing desktop support for staff including maintaining and troubleshooting multiple stores’ desktop computers and printers (locally and remotely via TeamViewer), replacing / upgrading internal PCs hardware, providing daily technical support of mobile devices (iOS And Android) and laptops (Windows OS), identifying and prioritizing of end-users’ help requests, monitoring and assisting new workers’ performance through TeamViewer, and solving end-user’s complaints in a competent and civilized manner within a small-sized franchise in the mobile wireless industry.
? Performs as staff’s desktop support for updates and patches of software and drivers with the latest standards to improve each location’s desktops performance and fix the connectivity issue with peripherals.
? Install, test, replace, and configure hardware and peripheral equipment for various locations to ensure good operations.
? Provides support of cleaning, uninstalling apps, and backing up data in case of loss to ensure a better performance and data recovery of end-users’ mobile, tablets, and laptops.
? Understands and evaluates end-user’s needs by diagnosing mobile, tablets, and laptops issues to develop creative technical solutions with Management to meet them.
? Organizes mobile device according to the received date to support accurate inventory records which eased the new device orders process for management.
Achievements:
? Successfully developed creative technical solutions and satisfied end-user’s help requests which received 20 “exceeds expectations” ratings on performance reviews. This increased visits from diversity of customers with needs which resulted in a significant increase of daily sales targets with an average of $130 in accessories sales to tourists and local customers each day.
? Successfully created database queries and forms in Microsoft Access based in new/local customers’ information which eased customers’ authentication to change PIN to access into account. This increased customer loyalty and decreased complains in case customers forgot the account passcode / PIN and photo ID.
VOLUNTEER EXPERIENCE
New York Cares - Ariva (VITA) Feb 2019 – Apr 2017
Volunteer Income Tax Assistant
? Responsible for performing taxation tasks such as assisting underserved New Yorkers (non-English speakers, seniors, immigrants) by filling up their income tax return and filing refunds within a small-sized non-profit organization.
? Assists the underserved New Yorkers with a positive attitude even under pressure for filling up their income tax return in Taxslayer such as W-2, 1099-R, 1098-T, SSA-1099-SM, etc., and filing for every refund available for them.
? Interacted effectively with other workers and volunteers.
GPlus Tutoring House Aug 2016 - Feb 2017
Teacher Assistant
? Responsible for performing education tasks such as tutoring children ages 5 to 12 in (Reading, Writing, Math), monitoring discipline of classrooms, and designing and supervising learning / recreational activities within a small-sized private tutoring house.
EDUCATION
Kingsborough Community College Brooklyn, NY
Associate in Applied Science | Computer Information Systems Sept 2016 - Dec 2018
? Honors & Awards: Dean's List
? Courses: Java Programming 2(CP 6200), C++ Programming II (CP 2200), Advanced Database Programming (CIS 3200), Network Server Admin (CIS 4500), Computer Architecture (CIS 1500).
? Projects:
- Java Programming 2 (CP 6200) | Created a program that emulates various bank card transactions by using Object Oriented Programming concepts.
- Advanced Database Programming (CIS 3200) | Created a complete database using MS Access (VBA Programming Language).