Jessica Steger
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Jessica Steger

JESSICA STEGER
------------ | San Francisco, CA | ------------
Highly technical and analytical individual with a passion for retail and e-commerce, experienced in working within fast-paced, high-volume, and data-driven environments. Thrives when working across teams to go above and beyond dedicated responsibilities.
EXPERIENCE
M------------ - San Francisco, California
Associate Merchandise Manager Jul 2019- Present
Led 351% growth in the $8M drop-ship Gifting business channel (Gifting, Sporting Goods, Pet Supplies, Toys&Games, Tech), by analyzing and managing the sales, margins, and returns of 200+ vendors and 30k SKUs
Drove strategies, including expanding the toy assortment to increase holiday sales 489% YoY, in white space areas through competitive shopping, trend analysis, and NPD data
Increased top 5 vendor (15% of total business) sales 3x using SEO, content management, and promotional cadences to optimize product pages for increased traffic and sales
Implemented practices to streamline 5 operational processes, like standardized mail merges and bulk data entry
Manage an assistant and off-shore teams to increase efficiency of drop-ship channel administrative processes
Assistant Merchandise Manager Oct 2018 - Jul 2019
Facilitate, manage and oversee the item setup and relationship of 150+ vendors and over 350k SKUs across RTW, Beauty, Home, and Mens & Kids during early stages of team process building
Work with cross-functional internal teams to improve item setup process, including the automation and increasing of image upload capacity to up to 10K images at a time (from just 100 manually)
Established the process and best practices of the role, like efficient and thorough Jira project management
Trained 4 new team members on established new process to take over the role as the team grew 2x

Microsoft - San Francisco, California
Software Solutions Specialist Mar 2016 - Nov 2017
Ensured retention of 350+ enterprise accounts by analyzing customer data to signal risk and reduced turnover from 23% to under 10%
Led over 150 in-depth technical on-boarding sessions with accounts for our product platforms
Collaborated daily with business stakeholders, C-levels, developers, external partners, and internal technical resources to promote adoption of cutting-edge cloud product offerings
Coordinated, created content for, and delivered community events in 5 major US markets

Xamarin - San Francisco, California
Customer Success Engineer Sept 2013 - Mar 2016
Grew business portfolio from 0 to 200+ global small business and enterprise accounts in 1½ years
Presented new product feature on stage with CEO during company’s annual Conference Keynote

EDUCATION
San Francisco State University 2007 - 2013
Bachelor of Science, Computer Science
Bachelor of Arts, German Language and Literature
Community College of San Francisco 2017 - 2022
Certificate in Fashion Design and Merchandising
SKILLS & INTERESTS
Data Analysis, Salesforce, Content Management Systems, Advanced Excel, Merchandising Analytics, German