Jessica Pacale Resume
EDUCATION
Kean University, Union, NJ Graduation: May 2020
Bachelor of Science: Marketing - GPA: 3.86
Dean�s List: 2017, 2018
Relevant Coursework: Marketing, Social Media, Microcomputer Applications, Consumer Behavior
WORK EXPERIENCE
Famous Dave�s, Mountainside, NJ March 2017-Present
Server
Serves and suggestively sells appetizers, signature drinks, entrees and desserts in an outgoing, friendly and timely manner to guests.
Performs side duties including bussing tables, cleaning work stations, rolling silverware, and expediting guest food orders for other team members.
Responsible for accurate cash handling and credit card transactions in pos system.
Domino�s Pizza, Parsippany, NJ March 2016-January 2017
Customer Service Representative
Completed assistant manager courses such as �WOWing� customers and crisis management.
Assisted customers with menu item selections and payments in pos system.
Answered customer concerns to maintain superior service in a fast paced environment.
LEADERSHIP
Delta Phi Epsilon, Beta Theta April 2018-Present
Volunteers in various fundraisers and service projects to support our sorority�s philanthropies and various community initiatives.
Recruitment Committee Member: assists Vice President of Recruitment and Recruitment Chairs in attracting members by publicizing events on social media, reaching out to potential new members, and collaborating with the committee to plan and organize recruitment.
SKILLS AND CERTIFICATIONS
Hootsuite Platform: Social media management certification; increased comfortability in overseeing multiple social media accounts from integrating an ad campaign to managing the daily activities of a business� online presence.
Proficient in Microsoft Word, Excel and PowerPoint
Proficient in social media marketing platforms such as Instagram, Facebook and Twitter
EDUCATION
Kean University, Union, NJ Graduation: May 2020
Bachelor of Science: Marketing - GPA: 3.86
Dean�s List: 2017, 2018
Relevant Coursework: Marketing, Social Media, Microcomputer Applications, Consumer Behavior
WORK EXPERIENCE
Famous Dave�s, Mountainside, NJ March 2017-Present
Server
Serves and suggestively sells appetizers, signature drinks, entrees and desserts in an outgoing, friendly and timely manner to guests.
Performs side duties including bussing tables, cleaning work stations, rolling silverware, and expediting guest food orders for other team members.
Responsible for accurate cash handling and credit card transactions in pos system.
Domino�s Pizza, Parsippany, NJ March 2016-January 2017
Customer Service Representative
Completed assistant manager courses such as �WOWing� customers and crisis management.
Assisted customers with menu item selections and payments in pos system.
Answered customer concerns to maintain superior service in a fast paced environment.
LEADERSHIP
Delta Phi Epsilon, Beta Theta April 2018-Present
Volunteers in various fundraisers and service projects to support our sorority�s philanthropies and various community initiatives.
Recruitment Committee Member: assists Vice President of Recruitment and Recruitment Chairs in attracting members by publicizing events on social media, reaching out to potential new members, and collaborating with the committee to plan and organize recruitment.
SKILLS AND CERTIFICATIONS
Hootsuite Platform: Social media management certification; increased comfortability in overseeing multiple social media accounts from integrating an ad campaign to managing the daily activities of a business� online presence.
Proficient in Microsoft Word, Excel and PowerPoint
Proficient in social media marketing platforms such as Instagram, Facebook and Twitter