Jessica james resume
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Location: Anchorage, AK, USA
School: Nine star enterprises
Major: GED

Jessica james resume

Jessica James
Phone: ------------ 2355 Austin Hwy #1415
San Antonio, TX 78218 ------------
Qualification Highlights
* Excellent customer service
* Enthusiastic; quick to learn and apply new skills
* Multi-tasks several projects simultaneously
* Great use of time management and productivity
* Enjoys working at a fast pace and accomplishing tasks
Skills & Experience Barista:
* Described menu items to customers or suggested products that might appeal to them
* Provided customers with product details, such as coffee ingredients and preparation descriptions
* Prepared or served hot or cold beverages, such as coffee, espresso drinks, and teas
* Stocked service stations with paper products or beverage preparation items
* Cleaned or sanitized work areas, utensils, and equipment
* Built professional relationships with clients to ensure and provide quality performance
* Counted money in drawers at the beginning and end of each shift to ensure accuracy * Received payment by cash, credit cards, and automatic debits
* Resolved complaints by exchanging merchandise or refunding money
* Maintained clean and orderly checkout areas
* Provide information to customers regarding the day’s specials and any discounts that may be offered at that time
* Carefully listen to customers state their order and answer and questions asked by the customer about the menu
Special Needs-Teachers Assistant:
* Assisted certified teachers in managing students behavior and completing instruction and supervising students in absence of the teacher
* Utilizing strategies to meet the needs of mentally and physically disabled students
* Communicate nonverbally with children to provide them with a positive and safe environment as
well as encouraging reinforcement
* Physically and verbally communicated with students on many different levels throughout the school
* Gave one-on-one attention to students while maintaining overall focus on the overall group

Technical Support/Billing:
* Ensure all clients remain informed on their outstanding debts and deadlines
* Write thorough reports on billing activity with clear and reliable data
* Manage the status of accounts and balances and identify inconsistencies
* Diagnosed and resolved technical hardware and software issues involving internet connectivity,
* Provided answers to clients by identifying problems, researching answers and guiding clients
through corrective steps
* Handled trouble tickets with support interventions for urgent issues * Identified and escalated priority issues per client specifications
Fraud Specialist:
* Provide assistance to victims of identity fraud
* Analyze, collect, and identify information on theft
* Able to identify fraudulent documents (ID/DL, SSN, BC, Passports, POA)
* Stay updated with new laws and policies regarding identity theft
* Can identify customers statements and gather evidence to resolve cases and claims
Telephone Banking:
* Provided confidential information to caller only after properly authenticating caller in accordance to set policy and procedures
* Met and exceeded very strong sales goals on a daily basis with referring additional bank products and services
* Up-to-date on all mandatory training and compliance including banking rules and regulations
* Resolved issues and escalated unresolved concerns to senior staff members or management for
guidance and resolution
* De-escalates calls by providing friendly and courteous customer service and quick resolutions,
while following proper protocol and procedures
Employment Experience History
* Teacher’s Assistant: Anchorage School District 2010-2014
* Barista: Various Stand Alone Coffee Huts (seasonal 2010-2014)
* Cashier/Manager: Rays Pizzaria Sept 2014-June 2015
* Technical Support: Ibex Global July 2015- Nov 2016
* Billing: Alorica (Frontier) Dec 2016- April 2017
* CBE Companies-Fraud Specialist May 2017- July 2019
* Atento (CURRENT): Telephone Banking B.B.V.A. August 2019-CURRENT
Education Nine Star Enterprises: General Education Diploma 2010 Anchorage, Alaska