Jennifer Schwach's Resume
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Jennifer Schwach's Resume

Jennifer Catherine Schwach
18 Glenside Ct | Buffalo, NY 14223 | ------------ | ------------













Objective: To utilize my education and background experience to secure a position to have an immediate positive impact and become successful within a growing company.

• DETERMINED employee who is constantly looking for ways to improve and help the company grow in a positive direction.
• Enthusiastic and dignified professional that has brought forward and help implement new ideas to improve department procedures.
• Proven relationship builder with unsurpassed interpersonal skills. Analytical with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes.
• Interpersonal Abilities
• Adaptability
• Natural Leader
• Professionalism • Willingness to Learn
• Computer/Technical Literacy
• Loyalty
• Analytical/Research Skills

PROFESSIONAL EXPERIENCE

Travelers Insurance- Buffalo NY
Dispatcher
April 2019-Present
• Dispatch appraisers to claim’s from our customers that are assigned to my area
• Assist different departments with any problems they might have with a claim
• Assist appraisers with any questions or problems they might have
• Take phone calls and emails for supplement requests from Auto Shops



CompuSource - Amherst, NY
Quality Assurance Analyst
September 2017 to April 2019
• Quality Assurance Assistant Annalist
• Checking credit union account paper work
• Filing tax files at the end of the year
• Storing files for clients in on sight storage
• Shipping and sending out backed up data for clients

Upstate Niagara Cooperative - Cheektowaga, NY
Team Lead/ Assistant
March 2008 to September 2017
• Providing timely and accurate information to incoming customer order status and product knowledge requests.
• Compiles and prepares detailed financial, statistical, analytical and/or other specialized reports from general instructions; tabulates totals and verifies figures with accounting Data entry of received orders
• Record and communicate all customer complaints with management
• Calling to get sales for current and new customers
• Check the latest pricing against competitor’s products; as well as issues in the industry as well as news relating to other markets and competitors
• Assist with ongoing and new hire training of team member;. Responsible for disciplinary/corrective actions in the even of policy or procedure violations
• Provide administrative support for the Senior of Marketing and Senior of Sales
• Prepare on going reports for the Senior managements; manage the budgets of certain accounts



Cpap Xpress - West Seneca, NY
Store Manager
August 2007 to March 2008
• Scheduling appointments for new customers
• Assisting Customers with questions they had on equipment, supplies, or insurance coverage
• Contacting Insurance companies for coverage and benefits for customers
• Medical Billing for purchases
• Scheduling Employees
• Inventory and ordering of products
• Filing paper work and answering phone calls
• Professional Customer Service Representative



Bj's Wholesale Club - Hamburg, NY
Frontline Supervisor
May 2003 to November 2007
• Processing returns of products that customers either didn't want or the product was defective.
• Selling memberships and renewing memberships to customers
• Supervising Cashiers
• Counting Deposits and cash drawers
• Answering questions on product availability and/ or memberships
• Filing and updating tax exempt paper work and filing it properly away for customers.

McDonalds - Hamburg, NY
Associate/Shift Supervisor
May 2000 to May 2003
• Taking customers order's
• Counting inventory and ordering products that were needed
• Counting deposits and safe
• Scheduling employees
• Cleaning
• Supervising the Employees

Education
Southern New Hampshire University
Sept. 2017 – Present
• Obtaining Master’s Degree in Sports Management

SUNY Fredonia
Sept. 2002 – Dec. 2007
- Obtained Bachelor’s Degree in Communications
- Graduated with a 3.5 GPA


TECHNOLOGICAL SKILLS
• Advanced knowledge with Windows and the MS Office Suite
• Can type 76 words per minute