Jennifer Lacava
Jennifer Lacava
41 Crestmont Drive
Mantua, NJ 08051
(P)------------
Email: ------------
Summary of Qualifications:
Consistent performer who ensures high levels of customer satisfaction in fast-paced, deadline-driven environments while adhering to and guiding others in internal company procedures, and state and federal regulations. Detail and process oriented, with proven strengths in leadership, team
work, communication, and flexibility.
Professional Experience:
Rosetta Genomics, Philadelphia, PA 2014-2019 Client Service Manager/ Lab Assistant/ Accessioner
Managed a staff of 8+ in our Client Services Center at a fast-paced molecular diagnostics laboratory by providing daily support, training, monitoring, and compliance as well as implementing, and enforcing all standard operating procedures.
Coordinated specimen retrieval from external clients and laboratories/ pathological facilities
Received, sorted, accessioned and prepared received biopsy specimens by entering each sample into our LIMS system as well as scanning, and uploading images of all slide samples received for laboratory processing
Assisted field-based sales managers in all aspect of obtaining, preparing, testing, and reporting results on various types of cancer biopsies, as well as assist in the upselling of additional molecular testing
Answered and supported daily phone calls and emails for oncologists, pathologists, other lab clients as well as support the needs of all sales and lab staff.
Submit Specimen Kit orders as well as brochures and sales material for all outside sales managers
Submitted Specimen Kits and Test Order Forms out to all ordering client labs
Worked closely with the IT department setting up all sales managers tablets and laptops, with all software, hardware, and test material, as well as track all IT tickets, retrieve, track and log all outstanding equipment and devices, schedule and track all courier services for incoming and outgoing devices and equipment.
Managed Rosetta’s Web Portal downloaded all test requests, updated system with daily statuses, uploaded all completed reports.
Trained and shadowed all new hires, completed new hire form and packets, as well as disciplinary actions as well.
Traveled to out California based lab to attend quarterly sales meetings, attended training on new molecular testing, and train new hires to build their Client Service and Billing Center
Assisted Billing Dept in all collections, billing errors, missing ICD10 codes, and insurance pre authorizations, as well as collect forms and info for cash paying clients with no insurance.
Faxed, Secure Emailed, and uploaded all finalized reports, as well as preform all clerical duties such as scanning each chart and document into our electronic system, indexed all scanned documents, pulled and filed all documents in paper charts and merged all old charts with new.
Prepared all specimens for returns, scheduled and tracked all FedEx pickups to ensure all specimens had been returned.
Cold called lists of oncologists and pathologists in our database to offer new testing options and generate revenue on a commission basis working with the sales team.
IOD, Inc., Trevose, PA 2005-2014
Shift Supervisor/ ROI Medical Record Production/ Invoicing/ Scanning/ IT Leadership
Supervise diverse staff of 25+ employees and provide field training across multiple sites and hospitals in a fast-paced medical records office.
Promoted team leader to supervisor of 25+ people overseeing incoming/ outgoing work and all daily duties
Knowledgeable and certified in all state and federal regulations including HIPAA
Navigate various systems to obtain, maintain, and release patients charts as required (HITECH, SMS, Intellus, Chart One, Epic, Medview, OnBase, IRMA, Prism, Meditech, Citrix, Paperflow, Quickscan, Elipsis, Streamline, EMPI, Outlook, Sorien, Eagle, Sunrise, Outlook, Microsoft Office)
Responsible for extensive communication among various levels including executive leadership, practice managers, patients, and third-party requestors
Handled all IT issues for several locations (Help Desk, Software installs and updates, hardware orders and installs, backing up network server worked with corporate IT to close out work orders, repaired and maintained all printers, copiers, and fax machines)
Reviewing, Scanning, and Indexing documents and studies into the patient chart database
Extensive auditing of medical records, charts, invoices and forms before they are released
Registered patient demographics to accounts to ensure records are up-to-date
Ran daily reconciliation reports for charge balancing and daily outgoing work queues
Approved and maintained PTO and Employee payroll through ADP and ETIME systems
High volume data entry, also processed insurance audits ranging from 60-500 patients making sure they were entered into database, charts were printed, extensively reviewed, and completed before each due date
Tracked all items sent via FedEx or certified mail for accounts payable purposes
Took multiline incoming and outgoing call center calls, posted credit card payments for invoices, ordered all office and printing and mailing supplies
Worked the mail room when needed reviewing charts, running envelopes and cd rom through a mail machine before pickup
Responsible for all hardware, software, and procedural training and worked with HR with the on-board hiring process and forms for all new employees at our main processing center, and at various outside facilities
Burnt radiology films/ studies/ reports to using PACS image burner
Billed and uploaded EMR to the Department of Social Security Disability website and other EMR vendor sites
Commerce Bank, Philadelphia, PA 2005-2007
Assistant Head Teller/ Client Service Supervisor
Assigned to a shift lead position, handling all facets in customer service, account management, and loan processes in a financial facility. Highly skilled and trained in all benefits and sales of different accounts, loans, and products offered.
Supervise and lead a high paced teller line and drive thru as well as cross over to customer service when needed
Responsible for overseeing a 5-station teller line, and a 4-lane drive through handling all aspects of account deposits, withdraws, account reconciliation, teller drawer balancing, cash drops, balancing the vault and ATM
Maintained service on the Penny Arcade coin counter and changing and tracking and shipping coin bags
Assisted clients in opening new accounts, reconciliation and balancing of existing, interviewing members for new and existing loan applications, obtaining and review of all required forms and documents, product sales, as well account and loan closing, settlements, and loan payouts
Ensured that all required information, forms, and approvals are received to maximize account and loan statuses
Provided competency and accountability with Store operational standards
Assisted in the preparation and development of the Store Sales Plan, promotional strategies and activities
Established and solidified Customer relationships
Lead and provided quality service at every interaction for training of new and existing employees
Delegated projects to team members to manage
Issued new and replacement debit cards
Approved and maintained PTO and Employee payroll
Thomas Jefferson Hospital, Philadelphia, PA 2002-2005
Clinical Administration/ Scheduling/ Office Assistant
Provided front and back office support to the Thoracic Surgery department
as well as scheduled and handled all office hours for follow up
appointments at the clinic and cancer center for a fast-paced medical office.
Assistant to two Thoracic Surgeons and two Nurse Practitioners in a high paced Thoracic Surgery department
Scheduled and collected results on all needed studies, pre op, and post op testing for the doctor’s review and approval
Scheduled doctors in for their hours for the Operating Room
Maintained and update all physicians personal and office calendars and schedules, made all follow up calls for meeting reminders, appointment reminders, and set up all conference calls for the office
Collected all films and reports from the radiology department for all patients scheduled for office hours
Created and maintained and filed all patient charts
Communicated with outside physicians to obtain all forms, consents, reports, and medical records for review
Ran front desk at the clinic and at the cancer center in the main hospital for office hours
Checked in patients, verified insurance, verified referrals, received and applied all co pays, answered phones, scheduled follow up visits and procedures, helped turn over patient care areas, collected all charts and films and returned them to the storage location on Walnut Street
Assisted patients fill out release forms and processed medical record requests and stat request faxed to other practices
Maintained daily office duties faxes, filing, chart pulling for next day appointments, ordered equipment and office supplies, copied documents, data entry, also acted as receptionist when needed
EDUCATION
1991-1995 Atlantic City HS Atlantic City, NJ/ Diploma
1998-2001 San Diego State Univ. San Diego, CA/ Associates Degree Health Science
Proficient in the Following Systems:
Microsoft Office Certified, HITECH, SMS, Intellus, Chart One, Epic, Medview, OnBase, IRMA, Prism, Outlook, IDK, Symatar, Lotus reports, Quicken, Quick Books, Commerce Banks YES2000, EMPI, SMS, Streamline, Eclipsis, Citrix, Sunrise, Eagle, Sorian, Meditech, Oris Gold, QuickScan, Paperflow, Scandocs, Secure Capture, Infonet, Webcis, minimal Crystal Reports, Cerner, Internet Explorer, LIMS
Jennifer Lacava
41 Crestmont Drive
Mantua, NJ 08051
(P)------------
Email: ------------
Summary of Qualifications:
Consistent performer who ensures high levels of customer satisfaction in fast-paced, deadline-driven environments while adhering to and guiding others in internal company procedures, and state and federal regulations. Detail and process oriented, with proven strengths in leadership, team
work, communication, and flexibility.
Professional Experience:
Rosetta Genomics, Philadelphia, PA 2014-2019 Client Service Manager/ Lab Assistant/ Accessioner
Managed a staff of 8+ in our Client Services Center at a fast-paced molecular diagnostics laboratory by providing daily support, training, monitoring, and compliance as well as implementing, and enforcing all standard operating procedures.
Coordinated specimen retrieval from external clients and laboratories/ pathological facilities
Received, sorted, accessioned and prepared received biopsy specimens by entering each sample into our LIMS system as well as scanning, and uploading images of all slide samples received for laboratory processing
Assisted field-based sales managers in all aspect of obtaining, preparing, testing, and reporting results on various types of cancer biopsies, as well as assist in the upselling of additional molecular testing
Answered and supported daily phone calls and emails for oncologists, pathologists, other lab clients as well as support the needs of all sales and lab staff.
Submit Specimen Kit orders as well as brochures and sales material for all outside sales managers
Submitted Specimen Kits and Test Order Forms out to all ordering client labs
Worked closely with the IT department setting up all sales managers tablets and laptops, with all software, hardware, and test material, as well as track all IT tickets, retrieve, track and log all outstanding equipment and devices, schedule and track all courier services for incoming and outgoing devices and equipment.
Managed Rosetta’s Web Portal downloaded all test requests, updated system with daily statuses, uploaded all completed reports.
Trained and shadowed all new hires, completed new hire form and packets, as well as disciplinary actions as well.
Traveled to out California based lab to attend quarterly sales meetings, attended training on new molecular testing, and train new hires to build their Client Service and Billing Center
Assisted Billing Dept in all collections, billing errors, missing ICD10 codes, and insurance pre authorizations, as well as collect forms and info for cash paying clients with no insurance.
Faxed, Secure Emailed, and uploaded all finalized reports, as well as preform all clerical duties such as scanning each chart and document into our electronic system, indexed all scanned documents, pulled and filed all documents in paper charts and merged all old charts with new.
Prepared all specimens for returns, scheduled and tracked all FedEx pickups to ensure all specimens had been returned.
Cold called lists of oncologists and pathologists in our database to offer new testing options and generate revenue on a commission basis working with the sales team.
IOD, Inc., Trevose, PA 2005-2014
Shift Supervisor/ ROI Medical Record Production/ Invoicing/ Scanning/ IT Leadership
Supervise diverse staff of 25+ employees and provide field training across multiple sites and hospitals in a fast-paced medical records office.
Promoted team leader to supervisor of 25+ people overseeing incoming/ outgoing work and all daily duties
Knowledgeable and certified in all state and federal regulations including HIPAA
Navigate various systems to obtain, maintain, and release patients charts as required (HITECH, SMS, Intellus, Chart One, Epic, Medview, OnBase, IRMA, Prism, Meditech, Citrix, Paperflow, Quickscan, Elipsis, Streamline, EMPI, Outlook, Sorien, Eagle, Sunrise, Outlook, Microsoft Office)
Responsible for extensive communication among various levels including executive leadership, practice managers, patients, and third-party requestors
Handled all IT issues for several locations (Help Desk, Software installs and updates, hardware orders and installs, backing up network server worked with corporate IT to close out work orders, repaired and maintained all printers, copiers, and fax machines)
Reviewing, Scanning, and Indexing documents and studies into the patient chart database
Extensive auditing of medical records, charts, invoices and forms before they are released
Registered patient demographics to accounts to ensure records are up-to-date
Ran daily reconciliation reports for charge balancing and daily outgoing work queues
Approved and maintained PTO and Employee payroll through ADP and ETIME systems
High volume data entry, also processed insurance audits ranging from 60-500 patients making sure they were entered into database, charts were printed, extensively reviewed, and completed before each due date
Tracked all items sent via FedEx or certified mail for accounts payable purposes
Took multiline incoming and outgoing call center calls, posted credit card payments for invoices, ordered all office and printing and mailing supplies
Worked the mail room when needed reviewing charts, running envelopes and cd rom through a mail machine before pickup
Responsible for all hardware, software, and procedural training and worked with HR with the on-board hiring process and forms for all new employees at our main processing center, and at various outside facilities
Burnt radiology films/ studies/ reports to using PACS image burner
Billed and uploaded EMR to the Department of Social Security Disability website and other EMR vendor sites
Commerce Bank, Philadelphia, PA 2005-2007
Assistant Head Teller/ Client Service Supervisor
Assigned to a shift lead position, handling all facets in customer service, account management, and loan processes in a financial facility. Highly skilled and trained in all benefits and sales of different accounts, loans, and products offered.
Supervise and lead a high paced teller line and drive thru as well as cross over to customer service when needed
Responsible for overseeing a 5-station teller line, and a 4-lane drive through handling all aspects of account deposits, withdraws, account reconciliation, teller drawer balancing, cash drops, balancing the vault and ATM
Maintained service on the Penny Arcade coin counter and changing and tracking and shipping coin bags
Assisted clients in opening new accounts, reconciliation and balancing of existing, interviewing members for new and existing loan applications, obtaining and review of all required forms and documents, product sales, as well account and loan closing, settlements, and loan payouts
Ensured that all required information, forms, and approvals are received to maximize account and loan statuses
Provided competency and accountability with Store operational standards
Assisted in the preparation and development of the Store Sales Plan, promotional strategies and activities
Established and solidified Customer relationships
Lead and provided quality service at every interaction for training of new and existing employees
Delegated projects to team members to manage
Issued new and replacement debit cards
Approved and maintained PTO and Employee payroll
Thomas Jefferson Hospital, Philadelphia, PA 2002-2005
Clinical Administration/ Scheduling/ Office Assistant
Provided front and back office support to the Thoracic Surgery department
as well as scheduled and handled all office hours for follow up
appointments at the clinic and cancer center for a fast-paced medical office.
Assistant to two Thoracic Surgeons and two Nurse Practitioners in a high paced Thoracic Surgery department
Scheduled and collected results on all needed studies, pre op, and post op testing for the doctor’s review and approval
Scheduled doctors in for their hours for the Operating Room
Maintained and update all physicians personal and office calendars and schedules, made all follow up calls for meeting reminders, appointment reminders, and set up all conference calls for the office
Collected all films and reports from the radiology department for all patients scheduled for office hours
Created and maintained and filed all patient charts
Communicated with outside physicians to obtain all forms, consents, reports, and medical records for review
Ran front desk at the clinic and at the cancer center in the main hospital for office hours
Checked in patients, verified insurance, verified referrals, received and applied all co pays, answered phones, scheduled follow up visits and procedures, helped turn over patient care areas, collected all charts and films and returned them to the storage location on Walnut Street
Assisted patients fill out release forms and processed medical record requests and stat request faxed to other practices
Maintained daily office duties faxes, filing, chart pulling for next day appointments, ordered equipment and office supplies, copied documents, data entry, also acted as receptionist when needed
EDUCATION
1991-1995 Atlantic City HS Atlantic City, NJ/ Diploma
1998-2001 San Diego State Univ. San Diego, CA/ Associates Degree Health Science
Proficient in the Following Systems:
Microsoft Office Certified, HITECH, SMS, Intellus, Chart One, Epic, Medview, OnBase, IRMA, Prism, Outlook, IDK, Symatar, Lotus reports, Quicken, Quick Books, Commerce Banks YES2000, EMPI, SMS, Streamline, Eclipsis, Citrix, Sunrise, Eagle, Sorian, Meditech, Oris Gold, QuickScan, Paperflow, Scandocs, Secure Capture, Infonet, Webcis, minimal Crystal Reports, Cerner, Internet Explorer, LIMS