Jennifer J Tapia
Jennifer Jacqueline Tapia
Lewisville, TX | ------------ | ------------
Work Experience
Assistant Manager
Look Cinemas - Addison, TX - June 2019 - Present
Associate Financial Services Professional (Broker Trainee)
Charles Schwab – Westlake, TX – February 2019 – April 2019
• Perform in a fast paced, inbound service center environment representing Schwab in every interaction
• Practice active listening and open-ended dialogue, to gain a thorough understanding of client’s financial needs
• Resolve client issues by leveraging technology and business experts within Schwab to identify efficient and effective methods to meet client goals
• Engage in more complex dialogue regarding market conditions and trends
• Recommend solutions to clients which align to their goals and promote Schwab growth
• Execute trades
• Establish rapport with clients over the phone to create long term relationships with Schwab
• Work in a collaborative team-based culture
• Adapt and implement changes as market and business conditions evolve
Food & Beverage Server/Bartender
Benchmark Hospitality at Deloitte University - Westlake, TX - March 2018 to March 2019
• Guarantee positive customer experiences by satisfying customer requests
• Resolve all customer complaints with a "can-do" attitude in a timely manner
• Work as a team member performing cashier duties, product assistance and cleaning
• Cross-train and provide back-up for other customer service representatives in different venues when needed
• Communicate all merchandise needs or issues to appropriate supervisors
• Stock, rotate, and count inventory regularly
VIP Host Sales
House of Blues – Livenation – Dallas, TX – June 2018 to September 2018
• Sell VIP seating in advance of every show and maintain monthly sales goal
• Sell VIP memberships for Foundation Room
• Be present at every show to upsell available VIP inventory to concert patrons.
• Serve as a resource of information for VIP clients regarding their experience within the House of Blues venue.
• Give proper recognition to Foundation Members, Live Nation Executives and VIP clients to instill appreciation for their membership and patronage.
• Coordinate operations on night of shows with Ops Director, servers and security.
• Build strong relationships with Foundation Room members and VIP clients and have the ability to anticipate their needs.
• Ensure guests are receiving highly personal service at all times.
• Maintain articulate vocabulary with the ability to adapt and socialize with current audience.
• Maintain exemplary and professional grooming standards.
• Occasionally work Special Events that are scheduled throughout the venue
Guest Services Coordinator
The Salon Professional Academy - Lewisville, TX - February 2017 to March 2018
• Serve as the main point of contact for all guests’ requests/needs and then pursuing the issue to a resolution.
• Must exhibit courteous hospitality always and must be proactive in every area.
• Opening, closing and balancing cash drawer
• Schedule appointments for guest and students and confirm calls daily
• Assist when needed with the inventory process
• Meeting monthly performance sales and service goals
• Attend Sales and Training events when directed
Office Assistant
Skytech Solutions - Dallas, TX - November 2016 to February 2017
• Answer all calls/texts from Admin team
• Excellent Excel, Word, PDF, skills
• Manage filing system and receive and collect mail and packages
• Keeping office, clean, neat and organized (daily duty)
• Sending weekly emails and collecting and processing weekly logs
• Maintain proper weekly records
Food & Beverage Server/Bartender
Benchmark Hospitality at Deloitte University - Westlake, TX - May 2013 to September 2016
• Guarantee positive customer experiences by satisfying customer requests
• Resolve all customer complaints with a "can-do" attitude in a timely manner
• Work as a team member performing cashier duties, product assistance and cleaning
• Cross-train and provide back-up for other customer service representatives in different venues when needed
• Communicate all merchandise needs or issues to appropriate supervisors
• Stock, rotate, and count inventory regularly
Education
BS in Finance
University of North Texas at Dallas - Dallas, TX
December 2018
AAS in Business Administration
Tarrant County College
May 2016
SKILLS
• 6+ years experience in customer service field
• Strong academic performance in Business
• Strong communication skills
• Proficient in Microsoft Office
• Sharp analytical mind
• Fluent in Spanish
• Professional demeanor, dependable and well-spoken
• High degree of accuracy and reliable
• Energetic work attitude
Jennifer Jacqueline Tapia
Lewisville, TX | ------------ | ------------
Work Experience
Assistant Manager
Look Cinemas - Addison, TX - June 2019 - Present
Associate Financial Services Professional (Broker Trainee)
Charles Schwab – Westlake, TX – February 2019 – April 2019
• Perform in a fast paced, inbound service center environment representing Schwab in every interaction
• Practice active listening and open-ended dialogue, to gain a thorough understanding of client’s financial needs
• Resolve client issues by leveraging technology and business experts within Schwab to identify efficient and effective methods to meet client goals
• Engage in more complex dialogue regarding market conditions and trends
• Recommend solutions to clients which align to their goals and promote Schwab growth
• Execute trades
• Establish rapport with clients over the phone to create long term relationships with Schwab
• Work in a collaborative team-based culture
• Adapt and implement changes as market and business conditions evolve
Food & Beverage Server/Bartender
Benchmark Hospitality at Deloitte University - Westlake, TX - March 2018 to March 2019
• Guarantee positive customer experiences by satisfying customer requests
• Resolve all customer complaints with a "can-do" attitude in a timely manner
• Work as a team member performing cashier duties, product assistance and cleaning
• Cross-train and provide back-up for other customer service representatives in different venues when needed
• Communicate all merchandise needs or issues to appropriate supervisors
• Stock, rotate, and count inventory regularly
VIP Host Sales
House of Blues – Livenation – Dallas, TX – June 2018 to September 2018
• Sell VIP seating in advance of every show and maintain monthly sales goal
• Sell VIP memberships for Foundation Room
• Be present at every show to upsell available VIP inventory to concert patrons.
• Serve as a resource of information for VIP clients regarding their experience within the House of Blues venue.
• Give proper recognition to Foundation Members, Live Nation Executives and VIP clients to instill appreciation for their membership and patronage.
• Coordinate operations on night of shows with Ops Director, servers and security.
• Build strong relationships with Foundation Room members and VIP clients and have the ability to anticipate their needs.
• Ensure guests are receiving highly personal service at all times.
• Maintain articulate vocabulary with the ability to adapt and socialize with current audience.
• Maintain exemplary and professional grooming standards.
• Occasionally work Special Events that are scheduled throughout the venue
Guest Services Coordinator
The Salon Professional Academy - Lewisville, TX - February 2017 to March 2018
• Serve as the main point of contact for all guests’ requests/needs and then pursuing the issue to a resolution.
• Must exhibit courteous hospitality always and must be proactive in every area.
• Opening, closing and balancing cash drawer
• Schedule appointments for guest and students and confirm calls daily
• Assist when needed with the inventory process
• Meeting monthly performance sales and service goals
• Attend Sales and Training events when directed
Office Assistant
Skytech Solutions - Dallas, TX - November 2016 to February 2017
• Answer all calls/texts from Admin team
• Excellent Excel, Word, PDF, skills
• Manage filing system and receive and collect mail and packages
• Keeping office, clean, neat and organized (daily duty)
• Sending weekly emails and collecting and processing weekly logs
• Maintain proper weekly records
Food & Beverage Server/Bartender
Benchmark Hospitality at Deloitte University - Westlake, TX - May 2013 to September 2016
• Guarantee positive customer experiences by satisfying customer requests
• Resolve all customer complaints with a "can-do" attitude in a timely manner
• Work as a team member performing cashier duties, product assistance and cleaning
• Cross-train and provide back-up for other customer service representatives in different venues when needed
• Communicate all merchandise needs or issues to appropriate supervisors
• Stock, rotate, and count inventory regularly
Education
BS in Finance
University of North Texas at Dallas - Dallas, TX
December 2018
AAS in Business Administration
Tarrant County College
May 2016
SKILLS
• 6+ years experience in customer service field
• Strong academic performance in Business
• Strong communication skills
• Proficient in Microsoft Office
• Sharp analytical mind
• Fluent in Spanish
• Professional demeanor, dependable and well-spoken
• High degree of accuracy and reliable
• Energetic work attitude