Jelani Brown�s Resume
Jelani Brown�s Resume

Jelani Brown
Field Advocate - Carvana LLC
Suwanee, GA 30024
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I am a hardworking, dedicated student as well as employee that possess many experiences and several skills that will help me flourish in any job environment. I have worked in a variety fields such as coaching, retail/customer service, journalism, and hospitality. I am currently a Senior at Georgia State University and have a 3.51 GPA. I am excited for any opportunity presented and know my multitude of skills and various experiences will prove beneficial in succeeding in the role.
Work Experience
Field Advocate
Carvana LLC
August 2018 to Present
- Deliver and pick up vehicles for customers on a single-bed hauler truck
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Prepared purchased vehicles and completed final delivery checks.
- Completed sales contracts, purchase documentation, registration paperwork and dealership records. - Answered telephone and email inquiries from current customers.
- Resolve customer concerns in a timely manner and to complete satisfaction
- Work with systems like Salesforce, TitleTec, and Dealertrack
- Take thorough notes in Carvana's customer tracking system
Journalist
Tuc Magazine
September 2017 to Present
- Prepared and delivered a wide range of reports, covering topics ranging from Sports and Music to Fashion and Lifestyle.
- Wrote pieces and news stories for online publication, coordinating images and layout to ensure proper presentation.
- Performed research and checked all facts to maintain a high standard of journalistic integrity.
Basketball Coach
Suwanee Sports Academy May 2017 to Present
- Head Coach of multiple Suwanee Basketball League (SBL) developmental teams for kids from Elementary to High School level.
- Coach and develop the physical and mental basketball skills of beginner level players in Rookies and Hoops360 programs, teaching the basic techniques and drills to push their progress in order to excel in the sport.
- Maintained equipment, facilities, and inventory in proper order.

- Evaluated individual knowledge, skills, and strengths and assigned team positions.
- Coached basketball camps such as: Dominique Wilkins Camp, Rookies Basketball Camp, Point Guard Academy, and Hoops 360 Shooting Clinic.
Part-Time Over Athlete
Nike
November 2015 to Present
- Build the bond between consumer and brand by providing superior service and adapting brand stories to the retail setting.
- Delivered exceptional customer service through acknowledgement, communication and commitment to quality.
- Informed customers about special promotions and provided detailed information for various products.
- Maintain updated knowledge of all store departments, operate cash register for consumer transactions,
perform shipping and receiving duties, stock the floor, cleaning when necessary, and building visual displays for stores new initiative.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution. sv
Education
Bachelor's in Sports Administration
Georgia State University - Atlanta, GA
August 2017 to May 2019
High school in General Studies
Duluth High School - Duluth, GA
August 2011 to May 2015 Skills
Sales (5 years), Customer Service (6 years), Microsoft Office (3 years), Coaching (3 years), Team Building (3 years), Organizational Skills (10+ years), Marketing (3 years)
Awards
All Awards/Achievements
- Nike-Received MVP (employee of the month) for the 3rd Quarter of the year.
• Nike- Received MVP (employee of the month) of the store for the month of December 2016.
• At Nike, I was the MVP (employee of the month) for the month of June in 2016.
• Received $1,000 scholarship from the Gwinnett County Touchdown Club and an award of recognition.
• Received a letter and bar for maintaining a 90 GPA for four semesters.

• Received awards for having the highest GPA on my basketball and football teams at Duluth High School.
Certifications/Licenses
Cvent Certificate