Jeff Guertin-Martin
Jeffrey Guertin-Martin
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Education
B.A. Sociology May 2019
Arcadia University, Glenside, PA GPA: 3.2
ACTS Corporate University April 2014
Ambler, PA
Certified Nursing Assistant
A.A. Hotel and Lodging Management Dec. 2011
Harrisburg Area Community College, Harrisburg, PA GPA: 3.7
Work Experience
Unit Clerk/PCT Maternity Unit May 2014 - Present
Doylestown Hospital Doylestown, PA
? Use KRONOS
? Use problem solving skills when dealing with an aggravated patient, family member or in an emergency situation
? Admit and discharge patients and their babies
? Monitor security cameras and let visitors into our locked unit
? In charge of ordering medical and procedure forms for the delivery unit
? In charge of ordering education materials to give to our new mothers
? Input work orders for maintenance and biomed issues
? Call newborn baby down to admissions department and gather paperwork for the nursery
? Assist nurses with patients in the delivery room
? Answer incoming phone calls to the unit and direct them to the proper destination
? Input baby and mother admission information into our computer system and, update Intellispace Prenatal and MEDITECH systems
Barista
Starbucks Coffee Company August 2013 - April 2014
North Wales, PA
? Use my customer service skills at all times when dealing with our customers
? Resolving conflicts appropriately when our customers have issues with their custom beverage, food, or merchandise item
? Greet customers as they come into the store to create a homey atmosphere
? Prepare specialty beverages
? In charge of cashier duties and inputting orders in the POS system
? Consistently refilling and stocking hot and cold bar and, making sure we maintaining par levels of inventory
? Responsible for cleaning store and taking out the trash, restocking coffee bar condiments
? Responsible for preparing food items and following food safety standards
Guest Service Representative & Front Desk Supervisor April 2012 - April 2013
Fairfield Inn Suites Marriott Virginia Beach, VA
? Checked guests in and out of the hotel
? Took phone calls from guests and made their reservations or revised them
? Responsible for informing maintenance if there is a guest or hotel issue as well as housekeeping
? Responsible for addressing guest and employee issues that were brought to my attention
? Responsible for both cash drawers at the front desk as well as handling cash and checks
? Preparing monthly front desk employee schedules
? Held monthly front office meetings for front desk and housekeeping staff
? In charge of ordering and maintaining marketplace items such as beverages, food, candy, and personal care products
? Working all three shifts in the event that an employee called out as well as holidays and weekends
? Responsible for responding to TripAdvisor comments from guests, and responding to them on behalf of the hotel and Marriott company
? Attending company meetings and seminars
Sales Associate & Ground Crew May 2011 - February 2012
Continental Airlines- Harrisburg International Airport Harrisburg, PA
? Assist in boarding passengers and deplaning passengers
? take-off preparations
? provided ground crew support with radio communications
? responsible for cleaning aircraft after their final flight
? Unloading passengers luggage and taking and unloading them in baggage claim
Internship
Animal Kingdom Lodge Bell Services January - June 2010
Walt Disney World Company Orlando, FL
? Provided customer service to lodging guests
? Assisted in organizing hotel staff with day to day operations
? Input luggage requests into computer system and dispatched them to the bell hops
? Drove company van to deliver guest luggage to our other resorts
? Assisted guests with any resort or hotel questions
Activity and Honors
Dean’s List in College (2008-2011) National Honor Society- Clay E. Givler Chapter (2005-2008)
Distinguished honor roll (2004-2008) Boy Scouts with volunteering
Student of the Month- May 2008
Jeffrey Guertin-Martin
------------
JG------------
L------------/in/Jeffrey-guertin-martin-44320915b
Education
B.A. Sociology May 2019
Arcadia University, Glenside, PA GPA: 3.2
ACTS Corporate University April 2014
Ambler, PA
Certified Nursing Assistant
A.A. Hotel and Lodging Management Dec. 2011
Harrisburg Area Community College, Harrisburg, PA GPA: 3.7
Work Experience
Unit Clerk/PCT Maternity Unit May 2014 - Present
Doylestown Hospital Doylestown, PA
? Use KRONOS
? Use problem solving skills when dealing with an aggravated patient, family member or in an emergency situation
? Admit and discharge patients and their babies
? Monitor security cameras and let visitors into our locked unit
? In charge of ordering medical and procedure forms for the delivery unit
? In charge of ordering education materials to give to our new mothers
? Input work orders for maintenance and biomed issues
? Call newborn baby down to admissions department and gather paperwork for the nursery
? Assist nurses with patients in the delivery room
? Answer incoming phone calls to the unit and direct them to the proper destination
? Input baby and mother admission information into our computer system and, update Intellispace Prenatal and MEDITECH systems
Barista
Starbucks Coffee Company August 2013 - April 2014
North Wales, PA
? Use my customer service skills at all times when dealing with our customers
? Resolving conflicts appropriately when our customers have issues with their custom beverage, food, or merchandise item
? Greet customers as they come into the store to create a homey atmosphere
? Prepare specialty beverages
? In charge of cashier duties and inputting orders in the POS system
? Consistently refilling and stocking hot and cold bar and, making sure we maintaining par levels of inventory
? Responsible for cleaning store and taking out the trash, restocking coffee bar condiments
? Responsible for preparing food items and following food safety standards
Guest Service Representative & Front Desk Supervisor April 2012 - April 2013
Fairfield Inn Suites Marriott Virginia Beach, VA
? Checked guests in and out of the hotel
? Took phone calls from guests and made their reservations or revised them
? Responsible for informing maintenance if there is a guest or hotel issue as well as housekeeping
? Responsible for addressing guest and employee issues that were brought to my attention
? Responsible for both cash drawers at the front desk as well as handling cash and checks
? Preparing monthly front desk employee schedules
? Held monthly front office meetings for front desk and housekeeping staff
? In charge of ordering and maintaining marketplace items such as beverages, food, candy, and personal care products
? Working all three shifts in the event that an employee called out as well as holidays and weekends
? Responsible for responding to TripAdvisor comments from guests, and responding to them on behalf of the hotel and Marriott company
? Attending company meetings and seminars
Sales Associate & Ground Crew May 2011 - February 2012
Continental Airlines- Harrisburg International Airport Harrisburg, PA
? Assist in boarding passengers and deplaning passengers
? take-off preparations
? provided ground crew support with radio communications
? responsible for cleaning aircraft after their final flight
? Unloading passengers luggage and taking and unloading them in baggage claim
Internship
Animal Kingdom Lodge Bell Services January - June 2010
Walt Disney World Company Orlando, FL
? Provided customer service to lodging guests
? Assisted in organizing hotel staff with day to day operations
? Input luggage requests into computer system and dispatched them to the bell hops
? Drove company van to deliver guest luggage to our other resorts
? Assisted guests with any resort or hotel questions
Activity and Honors
Dean’s List in College (2008-2011) National Honor Society- Clay E. Givler Chapter (2005-2008)
Distinguished honor roll (2004-2008) Boy Scouts with volunteering
Student of the Month- May 2008