Jean Ann Himmelstein
Jean Ann Himmelstein
831 East 228th Street, Bronx, NY. 10466
Summary of Qualifications:
A bilingual professional with over 13+ years of experience in a variety of settings, providing excellent customer care, administrative services to ensure client satisfaction and increase in productivity. Passionate about utilizing creativity, excellent communication and technology skills to support the day to day business operations within a educational setting.
Associates Degree: Fashion Design – 4.0GPA 1997
Wood Tobe Coburn. New York,NY
Customer Service Repair Representative Bronx,NY Optimum / Altice USA 2006-2018
Assisted customers on a variety of issues technical support, billing, and provided information on new products.
Engaged in professional development on cable data, IDA, ITT, IBA, Word, and Excel.
Supervised new hire cohorts to transition into the role of technical repair representative.
Managed team members to complete a variety of projects as per supervisor
Participated in multiple special projects to establish a better experience for the consumers and technical repair representatives.
Assistant Designer Brooklyn, NY Oniko Marrahh 2005-2007
Created an original clothing line to address the everyday fashion need for women of all ages.
Conducted market research to asset clothing needs developed inspiration boards ,sketched and produced product line.
Constructed cost sheets for the entire production line.
Coordinated cutting of patterns to construct samples of finished garments.
Introduced new advertising and promotion ideas that increased the percentage of attendees to the NYU Fashion Show.
Executive Assistant New York, NY Tritel Communications 2004 – 2006
Reported all delinquent accounts to the credit bureau and facilitated written and verbal communication to the accounts in collections..
Assisted sales representative with new clients to to connect telecommunications accounts.
Completed data entry using Microsoft office to update new client information, delinquent accounts, consumer service and filled accordingly.
Replenished all office supplies and.stocked up the shelves.
Provided executive with project support, data tracking and administrative duties.
Windows 95-2010, Corel Draw, Adobe Photoshop, Illustrator, MS Excel, MS Word, MS Access.