Jared Wall
Jared Wall ------------
909 Pearl Street || Denver, CO 80203 ------------
SUMMARY OF QUALIFICATIONS
Guest-oriented service professional with over 10 years of experience demonstrating expertise in anticipating guest needs, finding solutions, and handling objections. Comprehensive and in-depth experience in client-focused positions with the determination to deliver world-class service. Problem solver and decision maker with diverse experience in team leadership and a great record of efficiently resolving guest escalations. Top performer with a consistent track record of meeting and exceeding goals. Organized and detail-oriented with excellent abilities in leading business-related activities, motivating staff, and optimizing guest experience while facilitating optimum team performance.
• Anticipates Guest Needs
• Excellent Attention to Detail
• Time Management Skills
• Extensive Liquor/ Wine Knowledge
• Inventory/ Ordering Experience
• Outstanding Communication Skills
• Exceptional Interpersonal and Communication Skills – Proficient in promoting confidence and maintaining long-term business relationships while successfully interfacing with people from diverse backgrounds.
• Problem Solving – Proven ability to troubleshoot and develop both creative and innovative solutions to difficult client challenges. Successfully manages change for improved performance and greater team efficiency.
• Work Ethic and Professionalism – Uncompromising professional standards and an excellent record of dependability. Maintains a clear focus on achieving bottom-line results while always ensuring guest satisfaction.
PROFESSIONAL EXPERIENCE
The Ninth Door Restaurant Denver, CO
General Manager July 2020 – Present
• Responsible for day to day operations of the business.
• Performed efficiently in a high-volume, fast-paced bar environment.
• Planned and directed staffing, training, and performance evaluations to develop and control sales and service programs. Completed regular bar inventories and daily requisition sheets as requested.
• Displayed friendly, outgoing, and energetic behavior to create a warm and fun atmosphere for guests.
Ya Ya's Euro Bistro / Newport Grill Greenwood Village, CO / Leawood, KS
Bar Manager / Bartender March 2014 – July 2020
• Known as a consistent top performer for always hitting company goals and exceeding revenue targets.
• Proven ability in quickly recording all transactions in the ALOHA system to deliver prompt service.
• Communicate with kitchen staff regarding customer allergies, dietary needs, and other special requests.
• Resolve guest complaints quickly and efficiently. Effectively listen to, understand, and clarify guest concerns and issues. Utilized skills in providing assistance to co-workers whenever possible.
• Experience in developing and tracking the effectiveness of training programs. Monitor adherence to established training programs to ensure standard work. Document feedback and training audit results.
EDUCATION
Johnson County Community College Overland Park, KS
Associates of Arts Completed, Business Degree in Progress
PROFESSIONAL REFERENCES
Pat Khoury – President, PB&J Restaurants ------------
Martin Woods – Corporate Executive Chef, PB&J Restaurants ------------
Ben Morris – Assistant General Manager, Ya Ya’s Denver ------------
Jared Wall ------------
909 Pearl Street || Denver, CO 80203 ------------
SUMMARY OF QUALIFICATIONS
Guest-oriented service professional with over 10 years of experience demonstrating expertise in anticipating guest needs, finding solutions, and handling objections. Comprehensive and in-depth experience in client-focused positions with the determination to deliver world-class service. Problem solver and decision maker with diverse experience in team leadership and a great record of efficiently resolving guest escalations. Top performer with a consistent track record of meeting and exceeding goals. Organized and detail-oriented with excellent abilities in leading business-related activities, motivating staff, and optimizing guest experience while facilitating optimum team performance.
• Anticipates Guest Needs
• Excellent Attention to Detail
• Time Management Skills
• Extensive Liquor/ Wine Knowledge
• Inventory/ Ordering Experience
• Outstanding Communication Skills
• Exceptional Interpersonal and Communication Skills – Proficient in promoting confidence and maintaining long-term business relationships while successfully interfacing with people from diverse backgrounds.
• Problem Solving – Proven ability to troubleshoot and develop both creative and innovative solutions to difficult client challenges. Successfully manages change for improved performance and greater team efficiency.
• Work Ethic and Professionalism – Uncompromising professional standards and an excellent record of dependability. Maintains a clear focus on achieving bottom-line results while always ensuring guest satisfaction.
PROFESSIONAL EXPERIENCE
The Ninth Door Restaurant Denver, CO
General Manager July 2020 – Present
• Responsible for day to day operations of the business.
• Performed efficiently in a high-volume, fast-paced bar environment.
• Planned and directed staffing, training, and performance evaluations to develop and control sales and service programs. Completed regular bar inventories and daily requisition sheets as requested.
• Displayed friendly, outgoing, and energetic behavior to create a warm and fun atmosphere for guests.
Ya Ya's Euro Bistro / Newport Grill Greenwood Village, CO / Leawood, KS
Bar Manager / Bartender March 2014 – July 2020
• Known as a consistent top performer for always hitting company goals and exceeding revenue targets.
• Proven ability in quickly recording all transactions in the ALOHA system to deliver prompt service.
• Communicate with kitchen staff regarding customer allergies, dietary needs, and other special requests.
• Resolve guest complaints quickly and efficiently. Effectively listen to, understand, and clarify guest concerns and issues. Utilized skills in providing assistance to co-workers whenever possible.
• Experience in developing and tracking the effectiveness of training programs. Monitor adherence to established training programs to ensure standard work. Document feedback and training audit results.
EDUCATION
Johnson County Community College Overland Park, KS
Associates of Arts Completed, Business Degree in Progress
PROFESSIONAL REFERENCES
Pat Khoury – President, PB&J Restaurants ------------
Martin Woods – Corporate Executive Chef, PB&J Restaurants ------------
Ben Morris – Assistant General Manager, Ya Ya’s Denver ------------