Janessa N'guessan professional resume
Janessa C. N’guessan
1737 Chateau Drive
Dunwoody, GA 30338
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Education
May 2005 -The University of Georgia with a BA in Telecommunications Arts and a minor in Spanish,
? Proficient in Microsoft Office Suite
Work Experience
March 2019-Current, Sr. Administrative Assistant, UPS World Headquarters
Atlanta, GA
? Provide support to executive account managers by running and creating sales reports
? Assist in organizing and overseeing Sales team events
? Create monthly UPS news e-flyer
? Order and organize supplies and promotional material
? expedited international shipping coordinator
? Answer phone and reply to emails
January 2017-May 2018, Tax Preparer, Prestige Tax Services Smyrna, GA
? Prepare individual tax returns for clients
? Provide customer service and answer any questions
? Responsible for gaining clients through direct marketing
May 2017-July 2018, Delivery Driver, Amazon Flex Smyrna, GA
? Deliver packages to various metro-Atlanta areas
? Ensure timely arrival of all deliveries
? Loading packages so they are not damaged and ensuring the best customer care
May 2015-May 2017, Server/Event assistant, Vino Venue Dunwoody, GA
? Provided excellent customer service by offering food suggestions and wine pairings
? Assisted in private events
? Maintained the cleanliness of the restaurant
? Helped guests understand what the venue offered and aided in selling events
January 2013-2015, Singer/Entertainer,
Japan, Morocco, USA
? Traveled and lived in Japan and Morocco for a variety of singing opportunities
? Performed in various public shows and entertainment
May 2012- January 2013 , Administrative Assistant , Bonus Building Co ,
Atlanta, GA
? Responsible for answering phone
? Provided customer support and maintained database
? Organized customer files
? Ordered office supplies
December 2010 – May 2012 Server, The Capital Grille, New York, NY
? Provided excellent customer service to guests and resolving any concerns
? Sold and up-sold wine
? Made food suggestions
? Assured food comes to table as ordered
September 2006-December 2010 Server, Seasons 52 Dunwoody, GA
? Provided excellent customer service to guests and resolving any concerns
? Sold and up-sold wine
? Made food suggestions
? Assured food comes to table as ordered
August 2005-June 2006 Marketing Coordinator, Tescom USA , Atlanta, GA
Responsible for all marketing efforts, reporting to Managing Director who reports to Executive VP.
Develops integrated approach to increase sales results, product awareness and brand image. Key foci
include:
? Aided in administrative duties including answering phones, filing paperwork, organizing
correspondences, maintained office space
? Created and implemented the marketing budget
? Designed marketing collateral such as brochures, postcards, trade show booths and informational
products
? organized and coordinated all corporate meetings and events
? Organized and attended trade shows
? Drove email and direct mail campaigns
Janessa C. N’guessan
1737 Chateau Drive
Dunwoody, GA 30338
------------
------------
Education
May 2005 -The University of Georgia with a BA in Telecommunications Arts and a minor in Spanish,
? Proficient in Microsoft Office Suite
Work Experience
March 2019-Current, Sr. Administrative Assistant, UPS World Headquarters
Atlanta, GA
? Provide support to executive account managers by running and creating sales reports
? Assist in organizing and overseeing Sales team events
? Create monthly UPS news e-flyer
? Order and organize supplies and promotional material
? expedited international shipping coordinator
? Answer phone and reply to emails
January 2017-May 2018, Tax Preparer, Prestige Tax Services Smyrna, GA
? Prepare individual tax returns for clients
? Provide customer service and answer any questions
? Responsible for gaining clients through direct marketing
May 2017-July 2018, Delivery Driver, Amazon Flex Smyrna, GA
? Deliver packages to various metro-Atlanta areas
? Ensure timely arrival of all deliveries
? Loading packages so they are not damaged and ensuring the best customer care
May 2015-May 2017, Server/Event assistant, Vino Venue Dunwoody, GA
? Provided excellent customer service by offering food suggestions and wine pairings
? Assisted in private events
? Maintained the cleanliness of the restaurant
? Helped guests understand what the venue offered and aided in selling events
January 2013-2015, Singer/Entertainer,
Japan, Morocco, USA
? Traveled and lived in Japan and Morocco for a variety of singing opportunities
? Performed in various public shows and entertainment
May 2012- January 2013 , Administrative Assistant , Bonus Building Co ,
Atlanta, GA
? Responsible for answering phone
? Provided customer support and maintained database
? Organized customer files
? Ordered office supplies
December 2010 – May 2012 Server, The Capital Grille, New York, NY
? Provided excellent customer service to guests and resolving any concerns
? Sold and up-sold wine
? Made food suggestions
? Assured food comes to table as ordered
September 2006-December 2010 Server, Seasons 52 Dunwoody, GA
? Provided excellent customer service to guests and resolving any concerns
? Sold and up-sold wine
? Made food suggestions
? Assured food comes to table as ordered
August 2005-June 2006 Marketing Coordinator, Tescom USA , Atlanta, GA
Responsible for all marketing efforts, reporting to Managing Director who reports to Executive VP.
Develops integrated approach to increase sales results, product awareness and brand image. Key foci
include:
? Aided in administrative duties including answering phones, filing paperwork, organizing
correspondences, maintained office space
? Created and implemented the marketing budget
? Designed marketing collateral such as brochures, postcards, trade show booths and informational
products
? organized and coordinated all corporate meetings and events
? Organized and attended trade shows
? Drove email and direct mail campaigns