Janelle Marie Owen
Janelle M. Owen
3223 BUFFALO ROAD, ALLEGANY, NEW YORK, 14706
------------ ? ------------
Objectives
With around ten years of working in the clerical field, I am seeking the flexible position as a process server.
Experience
Secretary ? January 2, 2014 – October 21, 2020
Allegany County Public Defender’s Office ? 7 Court Street, Suite 311, Belmont, New York 14813
Job responsibilities include (but are not limited to) setting up, maintaining and closing legal and general files. As well as making sure the calendar is up to date and matching with local justice court appearances and calendars, as well as notifying defendants of when their next court date is and scheduling appointments at agreeable times among the attorneys. Prepare and distribute error free legal documents such as Final Orders, Temporary Orders, Orders to Show Cause, Affidavits, Appeals, Subpoenas, Motions, Divestitures, Orders to Produce, Orders, etc. for the five attorneys within our office. Making sure payroll is completed, correct and submitted as well as keeping office supplies stocked and accounted for. Daily support tasks involve answering phones, filing, copying and working with the indigent public, local government agencies, county departments, law enforcement and Court personnel. Develop reports to submit to the State and County Legislatures for review. Furthermore, I assisted the Allegany County Bar Association in organizing CLE meetings ranging from scheduling the location and catering to ensuring the respective attorneys receive the correct amount of CLE credits.
Shipping and Receiving Clerk ? October 2012 – January 2013
Superior Technical Resources /Dresser-Rand Co.
My responsibilities included completing input of daily receiving entries in the Oracle system for up to date maintenance of inventory. I preserved general cleanliness, maintenance and organization of the dock and inventory areas.
Contract Services Coordinator ? September 2011 – October 2012
Sallie Mae ? Arcade, New York
Responsibilities included handling many accounts making sure that payments and credits were applied where needed. Monitored contract-related activities and contractual obligations along with applicable state/federal regulations and internal policies and procedures, which govern debt collection activities. Maintained client contract requirements, conducted quality assurance reviews by LOB in accordance with contractual requirements, accurately reported data and analytical review/trouble shooting during critical processes. Active participant in: Special rehab buy testing, system verifications for recons, collection cost recalculations and interest rate updates, verification of initial contract setup on the collection system, user acceptance testing for system upgrades and/or platform changes, and developed quality control monitoring procedures - reporting any findings to the manager.
Administrative Assistant ? November 2010 – September 2011
Superior Technical Resources/Moog Inc. ? Elma, New York
I assisted the Travel Accountant with her daily functions like accounts payable/receivable, keeping inter-office supplies on hand, sending out travel tickets, and much more.
Administrative Assistant/Heap Coordinator ? October 2009 – April 2010
Cattaraugus Community Action, Inc. ? Salamanca, New York
My responsibilities included planning and visiting the outreach sites to assist people of Cattaraugus County in applying for Home Energy Assistance. Managing and creating purchase orders in accounts payable. Ordering and dispersing the office supplies. Worked with the volunteers, staff, and board members of Cattaraugus Community Action (CCA).
Front Desk Agent ? January 2009 – October 2009
Microtel Inn and Suites ? Olean, New York
I would assist in putting out breakfast, keeping laundry clean, folded and put away. I would also be sure that invoices were paid when guests would check out.
Front Desk Agent ? January 2008 – December 2008
Wingate by Wyndham ? Ellicottville, New York
I assisted guests in checking in and any questions regarding the lovely Ellicottville, New York including ski lift tickets, restaurant choices, room service, helping to put out breakfast and being sure guest invoices were paid.
Server ? January 2007 – December 2007
Duff’s Famous Wings ? Orchard Park, New York
The Hearth Restaurant ? Ellicottville, New York
Receptionist/Work Study/Student Tutor ? December, 2004 – December 2006
Genesee Community College ? Arcade, New York
Assisted students to prepare and understand material particularly in History and Introduction to Computers. I also assisted professors in preparing for class which entailed making copies, etc. The Dean of this college campus would ask me to prepare for conferences and organize the room. The secretary of the college asked that I complete mail merges as well as prepare flyers to hand out.
Skills
Filing;
Faxing;
Scanning;
Data Entry;
Maintaining strict confidentiality;
Proficient with Microsoft Office programs including Word, PowerPoint, Excel, Access, Outlook, etc.;
Skillful in our PDCMS software system;
Creating and managing legal documentation in a fast paced manner;
Answering multi lined phones and effectively utilizing the same;
Navigate, develop and alter our Allegany County Public Defender website;
Education
University at Buffalo
June 2009 ? Bachelor of Arts
Genesee Community College
December 2006 ? Associate in Science
References
Barbara J. Kelley, Esq.
Public Defender
Allegany County Office Complex
7 Court Street, Suite 311
Belmont, New York 14813
Personal Phone: (585) – 808-8502
Email: KelleyBJ@------------
J.R. Santana Carter, Esq.
2nd Assistant Public Defender
Allegany County Office Complex
7 Court Street, Suite 311
Belmont, New York 14813
Personal Phone: ------------
Email: ------------
Kathy Hall Zientek
Manager
Travel Services Group – Moog Inc.
400 Jamison Road
Elma, New York 14059
Personal Phone: ------------
Email: ------------
Janelle M. Owen
3223 BUFFALO ROAD, ALLEGANY, NEW YORK, 14706
------------ ? ------------
Objectives
With around ten years of working in the clerical field, I am seeking the flexible position as a process server.
Experience
Secretary ? January 2, 2014 – October 21, 2020
Allegany County Public Defender’s Office ? 7 Court Street, Suite 311, Belmont, New York 14813
Job responsibilities include (but are not limited to) setting up, maintaining and closing legal and general files. As well as making sure the calendar is up to date and matching with local justice court appearances and calendars, as well as notifying defendants of when their next court date is and scheduling appointments at agreeable times among the attorneys. Prepare and distribute error free legal documents such as Final Orders, Temporary Orders, Orders to Show Cause, Affidavits, Appeals, Subpoenas, Motions, Divestitures, Orders to Produce, Orders, etc. for the five attorneys within our office. Making sure payroll is completed, correct and submitted as well as keeping office supplies stocked and accounted for. Daily support tasks involve answering phones, filing, copying and working with the indigent public, local government agencies, county departments, law enforcement and Court personnel. Develop reports to submit to the State and County Legislatures for review. Furthermore, I assisted the Allegany County Bar Association in organizing CLE meetings ranging from scheduling the location and catering to ensuring the respective attorneys receive the correct amount of CLE credits.
Shipping and Receiving Clerk ? October 2012 – January 2013
Superior Technical Resources /Dresser-Rand Co.
My responsibilities included completing input of daily receiving entries in the Oracle system for up to date maintenance of inventory. I preserved general cleanliness, maintenance and organization of the dock and inventory areas.
Contract Services Coordinator ? September 2011 – October 2012
Sallie Mae ? Arcade, New York
Responsibilities included handling many accounts making sure that payments and credits were applied where needed. Monitored contract-related activities and contractual obligations along with applicable state/federal regulations and internal policies and procedures, which govern debt collection activities. Maintained client contract requirements, conducted quality assurance reviews by LOB in accordance with contractual requirements, accurately reported data and analytical review/trouble shooting during critical processes. Active participant in: Special rehab buy testing, system verifications for recons, collection cost recalculations and interest rate updates, verification of initial contract setup on the collection system, user acceptance testing for system upgrades and/or platform changes, and developed quality control monitoring procedures - reporting any findings to the manager.
Administrative Assistant ? November 2010 – September 2011
Superior Technical Resources/Moog Inc. ? Elma, New York
I assisted the Travel Accountant with her daily functions like accounts payable/receivable, keeping inter-office supplies on hand, sending out travel tickets, and much more.
Administrative Assistant/Heap Coordinator ? October 2009 – April 2010
Cattaraugus Community Action, Inc. ? Salamanca, New York
My responsibilities included planning and visiting the outreach sites to assist people of Cattaraugus County in applying for Home Energy Assistance. Managing and creating purchase orders in accounts payable. Ordering and dispersing the office supplies. Worked with the volunteers, staff, and board members of Cattaraugus Community Action (CCA).
Front Desk Agent ? January 2009 – October 2009
Microtel Inn and Suites ? Olean, New York
I would assist in putting out breakfast, keeping laundry clean, folded and put away. I would also be sure that invoices were paid when guests would check out.
Front Desk Agent ? January 2008 – December 2008
Wingate by Wyndham ? Ellicottville, New York
I assisted guests in checking in and any questions regarding the lovely Ellicottville, New York including ski lift tickets, restaurant choices, room service, helping to put out breakfast and being sure guest invoices were paid.
Server ? January 2007 – December 2007
Duff’s Famous Wings ? Orchard Park, New York
The Hearth Restaurant ? Ellicottville, New York
Receptionist/Work Study/Student Tutor ? December, 2004 – December 2006
Genesee Community College ? Arcade, New York
Assisted students to prepare and understand material particularly in History and Introduction to Computers. I also assisted professors in preparing for class which entailed making copies, etc. The Dean of this college campus would ask me to prepare for conferences and organize the room. The secretary of the college asked that I complete mail merges as well as prepare flyers to hand out.
Skills
Filing;
Faxing;
Scanning;
Data Entry;
Maintaining strict confidentiality;
Proficient with Microsoft Office programs including Word, PowerPoint, Excel, Access, Outlook, etc.;
Skillful in our PDCMS software system;
Creating and managing legal documentation in a fast paced manner;
Answering multi lined phones and effectively utilizing the same;
Navigate, develop and alter our Allegany County Public Defender website;
Education
University at Buffalo
June 2009 ? Bachelor of Arts
Genesee Community College
December 2006 ? Associate in Science
References
Barbara J. Kelley, Esq.
Public Defender
Allegany County Office Complex
7 Court Street, Suite 311
Belmont, New York 14813
Personal Phone: (585) – 808-8502
Email: KelleyBJ@------------
J.R. Santana Carter, Esq.
2nd Assistant Public Defender
Allegany County Office Complex
7 Court Street, Suite 311
Belmont, New York 14813
Personal Phone: ------------
Email: ------------
Kathy Hall Zientek
Manager
Travel Services Group – Moog Inc.
400 Jamison Road
Elma, New York 14059
Personal Phone: ------------
Email: ------------