James Toler
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Location: Silver Spring, MD, USA
School: Montgomery College and Southern New Hampshire University
Major: Human Resource Management

James Toler

James Toler
Silver Spring, MD. 20910 ♦ ------------ ♦ ------------

Manage projects and people
Easily adapt to organizational change and process improvements
Implement and enforce policies
Administer office operations
Strong leadership skills that have been reflected in team production.
Experienced and knowledgable of computer software tools, databases and applications including MS Word, Excel, and Power Point.
Ability to delegate tasks to employees and understand when direct supervision is needed.
Good communicator with both superiors and subordinates.
Well-organized and detail-oriented.
Provide exemplary customer service solutions
Numu Emran Kamara, Family Practice, Washington D.C. June 10, 2019 - June 25, 2019
Medical Administrative Assistant responsible for assisting the Office Manager in processing patient billing and health records by creating Insurance Claims Accounts Receivable spreadsheets, also assisted Medical Assistant in preparing new patient medical charts, and answered phones and directed calls to appropriate staff members.
Montgomery College, Rockville, MD September 2010 - August 2013
Administrative Assistant: Provided support to faculty and students including, managerial and staff support, information and records management, communications technology, meeting coordination, space planning, and office ergonomics.Assisted students in scheduling tutoring services. Performed data entry of Student Records and compiled data for Department of Education Annual Completion Report. Assisted Academic Advisors in preparing and presenting Power Point presentations regarding obtaining scholarships and utilizing other Academic Resources.Served as a customer service representative and information resource in Academic Advising Services for students, parents, MC personnel, and the general public seeking information in person, via email, and on the phone about the department’s services and processes.Oversaw operations of a busy computer lab, providing expertise and guidance to students and displaying commitment to ensure efficient daily operation. Created and presented Power Point presentations to inform and assist students with obtaining scholarships and accessing other academic resources resulting in 20% increase in service utilization.

United States Postal Service (USPS), Silver Spring, MD March 1989 - June 1999
Letter Carrier: Responsible for accurately coordinating the scheduling, routing, and redelivery of parcels and First Class mail. Successfully resolved all customer issues pursuant to the United States Postal Service Rules and Regulations. Conducted weekend commercial and residential mailbox collection task for local Silver Spring, MD. residential and Commercial customers. Consolidated and updated customer change of address information.
Planning Research Company, McLean, VA April 1985 - March 1999
Document Analyst/ Production Control Operator: Met and exceeded production requirements through the analysis and reporting of production status. Collaborated with management team to ensure that deadlines and schedules were met and thereby prevented line stoppages/delays to maintain a high level of customer service.

Center For Employment Training Washington D.C.
Certified Medical Administrative Assistant 6/2019
Major: Medical Administrative Assistant

Bachelor of Science expected 12/2020
Major: Human Resource Management
Associate of Arts, 08/2013
Major: General Studies

James Toler