James Hogan Resume
JAMES CHARLES HOGAN
------------?(443)812-6103?Ellicott City, MD?LinkedIn
EDUCATION
University of Maryland – Robert H. Smith School of Business Cumulative GPA: 3.84
Bachelor of Science, Operations Management and Business Analytics Anticipated: May 2021
Senator Bates Scholarship Fall 2019 – Present
?Granted for community service work and strong academic performance
Alpha Lambda Delta National Honors Society January 2018 – Present
?Member of the Finance Committee May 2019 – Present
Dean’s List Recipient Fall 2017 – Present
WORK EXPERIENCE
Student Consultant – Innovate Maryland Consulting Practicum – University of Maryland, College Park January 2020 – Present
?Collaborate with six other student consultants to identify website governance issues and develop recommendations
?Lead interviews with on and off campus stakeholders to benchmark UMD against peers
?Conduct independent research on website accessibility strategies and present findings to internal stakeholders
Student Assistant – Office of Student Conduct – University of Maryland, College Park May 2019 – Present
?Respond to inquiries from students, staff and faculty members, university officials, and attorneys
?Update and manage student records in the Maxient database
?Complete background checks daily for the Federal Government and other academic institutions
?Demonstrate confidentiality and professionalism when dealing with sensitive student cases
Peer Dialogue Leader – Department of Resident Life – University of Maryland, College Park February 2019 – Present
?Facilitate dialogue sessions for groups of 10-16 students on trending multicultural issues resulting in the introduction of
Multicultural Advocates on campus
?Manage conflict through dialogue using emotion identification protocol
?Completed 90-hour intensive training on leading effective communication within dialogue
Community Assistant – Department of Resident Life – University of Maryland, College Park August 2018 – January 2020
?Acted as the primary communication resource between 1600 residents, 17 Resident Assistants, and staff
?Conducted audits of desk materials each shift to reinforce continued organization using MyDRL and StarRez software
?Worked closely with team of 13 employees to provide residents with excellent 24-hour customer service
LEADERSHIP ACTIVITIES
Phi Chi Theta Business Fraternity – University of Maryland, College Park
Merchandise Chair November 2019 – Present
?Single-handedly design merchandise for 95 fraternity members
?Communicate between supplier and fraternity members to ensure efficiency and satisfaction
?Organize merchandise order form, placement of the form, and distribution of orders to members
CIVICUS Living and Learning Program – University of Maryland, College Park
Outreach Co-Chair August 2018 – May 2019
?Advertised program by tabling at on-campus events to increase program visibility and inform prospective students
?Coordinated and executed buddy program for 54 first year students to aid their transition into college
?Developed the welcome basket initiative in order to make first year students feel welcomed to the program
Associate August 2017 – May 2019
?Completed five service projects each semester with peers such as volunteering at soup kitchens and dog adoption events
?Explored multicultural issues and demonstrated civic engagement through five courses unique to program participants
SKILLS AND INTERESTS
?Skills: Microsoft Office (proficient), Google Office (proficient), French (basic), Willingness/Ability to Travel, Customer
Service, Active Listening, Teamwork, Flexibility/Adaptability
?Interests: Traveling, Cooking, Mindfulness(Meditation and Yoga)
JAMES CHARLES HOGAN
------------?(443)812-6103?Ellicott City, MD?LinkedIn
EDUCATION
University of Maryland – Robert H. Smith School of Business Cumulative GPA: 3.84
Bachelor of Science, Operations Management and Business Analytics Anticipated: May 2021
Senator Bates Scholarship Fall 2019 – Present
?Granted for community service work and strong academic performance
Alpha Lambda Delta National Honors Society January 2018 – Present
?Member of the Finance Committee May 2019 – Present
Dean’s List Recipient Fall 2017 – Present
WORK EXPERIENCE
Student Consultant – Innovate Maryland Consulting Practicum – University of Maryland, College Park January 2020 – Present
?Collaborate with six other student consultants to identify website governance issues and develop recommendations
?Lead interviews with on and off campus stakeholders to benchmark UMD against peers
?Conduct independent research on website accessibility strategies and present findings to internal stakeholders
Student Assistant – Office of Student Conduct – University of Maryland, College Park May 2019 – Present
?Respond to inquiries from students, staff and faculty members, university officials, and attorneys
?Update and manage student records in the Maxient database
?Complete background checks daily for the Federal Government and other academic institutions
?Demonstrate confidentiality and professionalism when dealing with sensitive student cases
Peer Dialogue Leader – Department of Resident Life – University of Maryland, College Park February 2019 – Present
?Facilitate dialogue sessions for groups of 10-16 students on trending multicultural issues resulting in the introduction of
Multicultural Advocates on campus
?Manage conflict through dialogue using emotion identification protocol
?Completed 90-hour intensive training on leading effective communication within dialogue
Community Assistant – Department of Resident Life – University of Maryland, College Park August 2018 – January 2020
?Acted as the primary communication resource between 1600 residents, 17 Resident Assistants, and staff
?Conducted audits of desk materials each shift to reinforce continued organization using MyDRL and StarRez software
?Worked closely with team of 13 employees to provide residents with excellent 24-hour customer service
LEADERSHIP ACTIVITIES
Phi Chi Theta Business Fraternity – University of Maryland, College Park
Merchandise Chair November 2019 – Present
?Single-handedly design merchandise for 95 fraternity members
?Communicate between supplier and fraternity members to ensure efficiency and satisfaction
?Organize merchandise order form, placement of the form, and distribution of orders to members
CIVICUS Living and Learning Program – University of Maryland, College Park
Outreach Co-Chair August 2018 – May 2019
?Advertised program by tabling at on-campus events to increase program visibility and inform prospective students
?Coordinated and executed buddy program for 54 first year students to aid their transition into college
?Developed the welcome basket initiative in order to make first year students feel welcomed to the program
Associate August 2017 – May 2019
?Completed five service projects each semester with peers such as volunteering at soup kitchens and dog adoption events
?Explored multicultural issues and demonstrated civic engagement through five courses unique to program participants
SKILLS AND INTERESTS
?Skills: Microsoft Office (proficient), Google Office (proficient), French (basic), Willingness/Ability to Travel, Customer
Service, Active Listening, Teamwork, Flexibility/Adaptability
?Interests: Traveling, Cooking, Mindfulness(Meditation and Yoga)