Jacob Fonseca
Jacob Fonseca
11755 Barbwire Court Elk Grove, CA 95624
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Summary
Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success. Ability to establish rapport with clients, reliable and driven, with strong time management and prioritization abilities.
Education
Sacramento State University
Graduating with a Bachelor’s Degree in May 2020.
Political Science Major
Experience
Home Depot
May 2018 – September 2018
Providing customer service to clients, assisting with loading heavy merchandise into customer’s vehicles, cleaning and organizing the parking lot, collecting carts and store them properly in the designated spot.
CA Department of Public Health
March 2017 – May 2017
Travel to different cities in California collecting data for the Youth Tobacco Purchase Survey Project as research assistant to complete the survey after the tobacco purchase attempt.
Endurance Associates - CSR
May 2016 - August 2016
Direct contact with customers to offer Federal lifeline assistance program enrollment for individuals who meet eligibility criteria.
F&M Tax Service – Clerk
January2016 - April 2016
Responsible for managing incoming phone calls and setting up appointments for tax preparation. General clerical duties to include filing, making copies, ordering supplies.
Secretary of State - Political Reform Division
January 2019 – June 2019
Process incoming checks, create receipts, prepare deposits, update database records, review disclosure statements, prepare records for transfer to the State Archives, and perform other related duties as assigned to achieve the division’s mission
Highlights
Microsoft Word Excel PowerPoint Outlook Bilingual English/Spanish Problem solver Courteous demeanor Energetic work attitude Attention to detail Organized Able to work independently Analytical
References upon request
Jacob Fonseca
11755 Barbwire Court Elk Grove, CA 95624
------------
------------
Summary
Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success. Ability to establish rapport with clients, reliable and driven, with strong time management and prioritization abilities.
Education
Sacramento State University
Graduating with a Bachelor’s Degree in May 2020.
Political Science Major
Experience
Home Depot
May 2018 – September 2018
Providing customer service to clients, assisting with loading heavy merchandise into customer’s vehicles, cleaning and organizing the parking lot, collecting carts and store them properly in the designated spot.
CA Department of Public Health
March 2017 – May 2017
Travel to different cities in California collecting data for the Youth Tobacco Purchase Survey Project as research assistant to complete the survey after the tobacco purchase attempt.
Endurance Associates - CSR
May 2016 - August 2016
Direct contact with customers to offer Federal lifeline assistance program enrollment for individuals who meet eligibility criteria.
F&M Tax Service – Clerk
January2016 - April 2016
Responsible for managing incoming phone calls and setting up appointments for tax preparation. General clerical duties to include filing, making copies, ordering supplies.
Secretary of State - Political Reform Division
January 2019 – June 2019
Process incoming checks, create receipts, prepare deposits, update database records, review disclosure statements, prepare records for transfer to the State Archives, and perform other related duties as assigned to achieve the division’s mission
Highlights
Microsoft Word Excel PowerPoint Outlook Bilingual English/Spanish Problem solver Courteous demeanor Energetic work attitude Attention to detail Organized Able to work independently Analytical
References upon request