Ivonne's Resume
Ivonne Ferreyra
3012 Clover Ln.
Euless, Texas 76039
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Objective
To obtain a position where I can apply my skills, knowledge and abilities
Education
Remington College 09/2008-08/2009
¬Certified ¬Medical Assistant
James Madison High School 08/2004-05/2007
High School Diploma - Obtained
Skills / Strengths
¬¬Fluent in English and Spanish
Strong customer service
skills
Excellent Interpersonal Skills
¬¬Knowledgeable in medical terminology
Highly adaptable and responsible
Advanced problem solving skills
Proficient in Microsoft Office
Excellent organizational and multitasking skills
Self-motivated and willing to learn new skills
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Experience
Children’s Health/ Dermatology Clinic 04/2017-04/2018
Ambulatory Service Representative
Assist at front desk check-in and check-out, verifying parent or guardian ID and insurance card and taking copays as required by insurance
Having parent sign all necessary consents and maintain all patient information confidential and secure
Providing excellent service to phone calls, helping parents with the referral process to be smoother for a sooner appointment
Preparing end of day report, keeping weekly files of receipts and depositing money
Processing efaxes and scheduling new patient appointments
Children’s Health/Pre-Arrival Services 10/2014-04/2017
Ambulatory Service Representative
¬Make confirmation calls to patient families to ensure that scheduled appointments are not forgotten and decrease the no-show percentage in CMC’s specialty clinics
Perform administrative tasks such as documentation of calls, answering phones, and contacting different clinics within CMC’s medical network while utilizing specific computer-based systems like EPIC
Deliver confidential information to patients’ parents or guardians in order to streamline the confirmation process and make the respective specialty clinic aware of parents’ ability to attend and any other requests
Distributing calls and preparing daily assignment’s for team members, also training new employees and guiding them to be successful
Jcpenney/Women’s and Junior Department 08/2011- 01/2015
Service Specialist
¬Performed tasks such as answering phones for both women and junior department, placing online orders, offering credit and managing customer transactions
Assisting customers in fitting rooms, organizing sales floor and responsible for maintaining inventory
Provide every customer with exceptional service and assistance
Offering to help at front check out for customers to have an excellent shopping experience
Training new employees and helping them be successful in their assignments
Ivonne Ferreyra
3012 Clover Ln.
Euless, Texas 76039
------------
I------------
Objective
To obtain a position where I can apply my skills, knowledge and abilities
Education
Remington College 09/2008-08/2009
¬Certified ¬Medical Assistant
James Madison High School 08/2004-05/2007
High School Diploma - Obtained
Skills / Strengths
¬¬Fluent in English and Spanish
Strong customer service
skills
Excellent Interpersonal Skills
¬¬Knowledgeable in medical terminology
Highly adaptable and responsible
Advanced problem solving skills
Proficient in Microsoft Office
Excellent organizational and multitasking skills
Self-motivated and willing to learn new skills
¬
Experience
Children’s Health/ Dermatology Clinic 04/2017-04/2018
Ambulatory Service Representative
Assist at front desk check-in and check-out, verifying parent or guardian ID and insurance card and taking copays as required by insurance
Having parent sign all necessary consents and maintain all patient information confidential and secure
Providing excellent service to phone calls, helping parents with the referral process to be smoother for a sooner appointment
Preparing end of day report, keeping weekly files of receipts and depositing money
Processing efaxes and scheduling new patient appointments
Children’s Health/Pre-Arrival Services 10/2014-04/2017
Ambulatory Service Representative
¬Make confirmation calls to patient families to ensure that scheduled appointments are not forgotten and decrease the no-show percentage in CMC’s specialty clinics
Perform administrative tasks such as documentation of calls, answering phones, and contacting different clinics within CMC’s medical network while utilizing specific computer-based systems like EPIC
Deliver confidential information to patients’ parents or guardians in order to streamline the confirmation process and make the respective specialty clinic aware of parents’ ability to attend and any other requests
Distributing calls and preparing daily assignment’s for team members, also training new employees and guiding them to be successful
Jcpenney/Women’s and Junior Department 08/2011- 01/2015
Service Specialist
¬Performed tasks such as answering phones for both women and junior department, placing online orders, offering credit and managing customer transactions
Assisting customers in fitting rooms, organizing sales floor and responsible for maintaining inventory
Provide every customer with exceptional service and assistance
Offering to help at front check out for customers to have an excellent shopping experience
Training new employees and helping them be successful in their assignments