IT Technician Resume
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Location: Fort Wayne, IN, USA
University: Purdue University
Major: Chemical Engineering

IT Technician Resume

Professional Profile
Results driven information technology specialist versed in managing all aspects of an organization’s technology strategy, service and support, bringing 10+ years of IT management and support to the table. Disciplined in the management of IT equipment, and ensuring peripherals and network devices are maintained and perform as specified with adherence to safety standards. Provide customers with effective technology services and issue resolution that benefits and provides value to the organization. An excellent communicator who understands the importance of establishing and maintaining good relationships with clients, service providers, and vendors.

Skills
•Strong and effective Communicator
•Training and information sharing
•Team management and mentoring
•Computer and Server Administration
•Customer engagement
•Attention to detail
•Help desk and adherence to SLA
•Risk assessments
•Policy, Process, and Procedure Standardization
•Product requirements documentation

Work Experience
• Built, managed and maintained a successful, enterprise ready network
• Network administrator with experience configuring and maintaining Cisco and HP gear across a multi-site environment
• Provided dedicated service and support to all customers
• Oversaw the implementation and maintenance of more than 1500 iPads, hundreds of desktop and laptop computers, district-wide wireless deployment, IP phone system, centralized printing, and interactive whiteboards throughout the school district
• Utilized and managed relationships with vendors and contractors always keeping the objective and direction clear and on target for existing contracts or services
• IT Project manager for new building construction, multiple building upgrades, and the annexation of other businesses (Impact Institute and the Northeast Indiana Special Education Cooperative) into the corporate organizational IT structure
• Implemented several application initiatives (student management, financial system, point-of-sale)
• Dedicated to process review and self-audit to ensure compliance and always improving service
• Developed and documented an IT help desk team that is customer focused, attentive, and dedicated to providing the best user experience utilizing the ITIL foundation processes
• Worked through many technology integration projects, utilizing user and process feedback to improve the role of IS within the corporation
• Worked to ensure procured devices performed as designed and were safe in any location from kindergarten to high school
• Managed and directed a team of IT professionals through many changes including forklift server upgrades, switch replacements, pulling and terminating cable all while maintaining budget, timeframes, and with minimal downtime
• Worked with direct reports on their growth in IS and relationships with customers/clients throughout the organization
• Managed IT support with Jira, Cayzu, and Solarwinds for alerts
• Managed computers with Microsoft System Center Configuration Manager
• Managed security utilizing Cisco ASA security appliance and Microsoft Endpoint Protection
• Systems Administrator with experience in
• Citrix XenServer, Microsoft System Center Virtual Machine Manager, and VMware
• Built, managed and maintained Windows 2003, 2008 R2, 2012 R2, 2012 R2 core, 2016 server operating systems
• Active Directory and group policy
• SQL management
• Backend storage build out, configuration, and management
• Built, managed and maintained Windows XP, 7, 10, and Apple OS from Jaguar to High Sierra
• Managed backup environment including the use of Microsoft Data Protection Manager and Commvault

Employment History
• IT Services Small Business Consultant FindITgo, Fort Wayne, IN 03/2019 - Current
• IT Systems Operations Manager DuCharme, McMillen & Associates, Fort Wayne, IN 02/2018 – 03/2019
• IT Director DeKalb County Eastern CSD / Northeast Indiana Special Ed Co-Op / Impact Institute, Butler, IN 01/1998 – 02/2018

Education
Bachelor of Science, Chemical Engineering - Purdue University, West Lafayette, IN, 47907

Microsoft, Office, networking, management, servers, Citrix, Hyper-V, VMware, team work, PC, Apple