IT Support Executive
E-mail : ------------
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Professional Objective :
Exceptionally capable IT Professional with over 10 years of experience working in airline, education and banking
sectors, providing level 1 and level 2 IT support and troubleshooting complex end-user issues relating to hardware,
software and network. Enthusiastically, seeking to bring a vast range of both hardware and software knowledge.
? Strong hands on experience in incident, problem and change management processes.
? Demonstrated success in contributing to IT Infrastructure projects of different sizes and complexity.
? Detail oriented, organized, works well under pressure on multiple priority tasks in cross functional projects
and assignments.
? Excellent communications skills to liaise with all levels of management, clients, international vendors and
technical teams.
? Strong business documentation, facilitation/presentation, and interpersonal skills.
Technical Certifications :
? MCSE ( Microsoft Certified Systems Engineer )
? CCNA ( Cisco Certified Network Associates )
? Diploma in Computer Hardware & Maintenance.
? Microsoft Exchange Server 2007
Technical Expertise :
? Troubleshooting Skills : Desktop PC’s , Laptops , Mobile Devices , Blackberry / Iphone setup ,
Network Printers , Laserjet / Deskjet Printers , Zebra , Honeywell Barcode Scanners , POS Systems ,
Software and Hardware installations.
? Server Administration : Active Directory Administration , DHCP Scopes , DNS Resolution , Active
Directory , Users Management and Group Policies , MS Exchange Server , Symantec Corporate , Kaspersky
Server / Client Configurations .
? E-Mail Messaging Servers : MS Exchange 2010 , 2007 , 2003 , MDAEMON Pop3 Mail Server.
? Operating Systems : Windows 10 , Win-7 , Win-Xp , Mac OS , Novell Netware ,
? Networking : Windows 2012 , 2008 , 2000 Servers , Primary Domain , Backup Domain , Active Directory ,
DHCP , DNA , IIS Server , Remote Desktop Management.
? Servers Knowledge : Windows 2012 , 2008 , 2000 Server , Novell 6.0 / 5.0 .
? Data Storage : VEEAM Backup & Replication , VERITAS Storage management / HP TAPE BACKUP , SAN
Storage , NAS Storage.
? Security Firewalls : Juniper Firewall Management , Palo Alto , ARUBA Clear Pass user management.
E-mail : ------------
_________________________________________________________
Professional Objective :
Exceptionally capable IT Professional with over 10 years of experience working in airline, education and banking
sectors, providing level 1 and level 2 IT support and troubleshooting complex end-user issues relating to hardware,
software and network. Enthusiastically, seeking to bring a vast range of both hardware and software knowledge.
? Strong hands on experience in incident, problem and change management processes.
? Demonstrated success in contributing to IT Infrastructure projects of different sizes and complexity.
? Detail oriented, organized, works well under pressure on multiple priority tasks in cross functional projects
and assignments.
? Excellent communications skills to liaise with all levels of management, clients, international vendors and
technical teams.
? Strong business documentation, facilitation/presentation, and interpersonal skills.
Technical Certifications :
? MCSE ( Microsoft Certified Systems Engineer )
? CCNA ( Cisco Certified Network Associates )
? Diploma in Computer Hardware & Maintenance.
? Microsoft Exchange Server 2007
Technical Expertise :
? Troubleshooting Skills : Desktop PC’s , Laptops , Mobile Devices , Blackberry / Iphone setup ,
Network Printers , Laserjet / Deskjet Printers , Zebra , Honeywell Barcode Scanners , POS Systems ,
Software and Hardware installations.
? Server Administration : Active Directory Administration , DHCP Scopes , DNS Resolution , Active
Directory , Users Management and Group Policies , MS Exchange Server , Symantec Corporate , Kaspersky
Server / Client Configurations .
? E-Mail Messaging Servers : MS Exchange 2010 , 2007 , 2003 , MDAEMON Pop3 Mail Server.
? Operating Systems : Windows 10 , Win-7 , Win-Xp , Mac OS , Novell Netware ,
? Networking : Windows 2012 , 2008 , 2000 Servers , Primary Domain , Backup Domain , Active Directory ,
DHCP , DNA , IIS Server , Remote Desktop Management.
? Servers Knowledge : Windows 2012 , 2008 , 2000 Server , Novell 6.0 / 5.0 .
? Data Storage : VEEAM Backup & Replication , VERITAS Storage management / HP TAPE BACKUP , SAN
Storage , NAS Storage.
? Security Firewalls : Juniper Firewall Management , Palo Alto , ARUBA Clear Pass user management.