IT department intern
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Location: Highland Park, NJ, US
University: Monmouth University
Major: Management of Information Systems

IT department intern

PETR ZHIGALIN
332 Felton Avenue, 1 Floor,
Highland Park, NJ 08904
xxx-xxx-xxxx
xxx-xxx-xxxx

Professional Experience

International Carrier OJSC Rossiya-Airlines May 2014 - July 2017
Saint-Petersburg, Russia
Airline Representative, IT department intern
- As a product champion, I assisted IT department in elicitation, analysis and specification of requirements for the flight tracking system.
- Took part in flight schedule improvement and creation of handling guide on connecting flights for an airline transfer group department, which reduced annual misconnection rate on connecting flights from 2,7% to 0,9%
- Eliminated permanent taxi costs by signing an agreement with a hotel in an airport, which saved an airline thousands of dollars
Employer Special Gratitude Award given on 08/17/2016

Axsel City Yug LLC September 2013 - April 2014
Saint-Petersburg, Russia
Sales Manager
- Sold more than 80 brand new Volkswagen cars
- 85% of my customers purchased car insurance from me
- Successfully convinced 78% of my customers to use trade-in program (they sold us their old car)
- 65% of my customers bought additional equipment for over one thousand dollars

Avia Group Nord LLC, Business Aviation April 2013 – September 2013
Saint-Petersburg, Russia
Supervisor
- Arranged arrival and departure formalities (including border control and customs procedures) for VIP-guests and high-ranked participants of XVIIth Saint-Petersburg International Economic Forum (06/20/2013-06/22/2013)
- Signed crew accommodation long-term agreements with 6 luxury hotels in the
city center
- Attracted 2 newborn catering companies which lessened meal costs for our company and extended catering choice for our clients

Northern Capital Gateway LLC April 2012 – April 2013
Saint-Petersburg, Russia
Agent of Passenger Department Service
- Due to high proficiency in English language shown during certification was transferred to international flights terminal
- Within seven months became arrival coordinator, being in charge of 10 fellow employees

Education

Monmouth University, West Long Branch, NJ January 2018 – this moment
Master of Science in Management of Information Systems (MIS)
Current GPA 3.64
Online Career University Netology, Moscow, Russia March 2017
Completed course of HTML 5 and CSS 3, diploma with honor.

Saint-Petersburg State University, Russia, Faculty of Sociology July 2014
Master of Sociology
Thesis: “Sales Managers: Specific Features of Professional Identity. A Case Study of a Car Dealership”

Saint-Petersburg State University, Russia, Faculty of Philology June 2012
2-year Training Program “Professional Communication Interpreter, English Language

Saint-Petersburg State University, Russia, June 2011
Faculty of International Relations
Bachelor of Area Studies
Thesis: “The Issue of Establishing the Modern Croatian Statehood: Internal and External Factors”
A part of the academic program completed at Otto-von-Guericke-Universitat Magdeburg, the Federal Republic of Germany (October 2010 – March 2011)

Additional Skills

- Advanced computer skills: HTML 5, CSS 3, Java, Android Studio, MS Office
- Excellent written and oral communication skills
- Fluent in English and Russian; German (intermediate)
- Ability to work well under pressure
- Problem solving skills
- Crisis management skills

IT, business analyst, project manager