IT Administrator
Systems Administrator | Hardware/Software Management
Resourceful Systems Administrator skilled in analyzing and identifying needs, gathering diverse resources, maintaining schedules and ensuring maximum customer satisfaction and business revenue. Adept at troubleshooting and applying customer experiences to technology, improving user experience for clients, employees and administration with a proactive and hard-working nature. High proficiency finding and administering solutions. Clearly and concisely articulates complex concepts.
Areas of Expertise
• Administer Desktop and Server Platforms
• Strong Analytical Skills
• IT Infrastructure Maintenance
• Critical Thinking
• Troubleshooting and Problem Solving
• Education & Training Content Creator
• Process Improvement
• Equipment Coordination
• Inventory Management
• Collaborative Team Leadership
Technical Profile
• Active Directory
• Windows and OSX
• SaaS Office365
• A+ Certified
Professional Experience
CHERRY HILL PROGRAMS, CO Office, Marlton, NJ 2012-2019
TECHNICAL OPERATIONS MANAGER AND IT SPECIALIST
• Hardware/Software Solutions: CompTIA A+ Certification. Deployed office VMWare ESXi host with Windows 2016 Server. Maintained network infrastructure including network configuration of firewalls and protocols such as DHCP. Setup, maintained and troubleshot computer hardware and software, VOIP phones, mobile devices, printers, copiers and additional electronic equipment. System upgrades performed as required.
• Team Management: Managed direct reports in team environment imaging, provisioning, deploying and supporting 650+ workstations. Developed self-sufficient solutions driven team doubling our tech support response times and reducing call volume 50% year over year. Multitasked and set priorities in constantly changing environment.
• System Administrator: Programed user interface, coordinating between my team and field operations for highest level of end user software experience. Analyzed and recommended software and hardware solutions for companywide deployment. Automated deployment of Windows disk images via server and scripting solutions. Active Directory account management and Windows print queue management. Utilized CLI to administer SQL, Windows and Linux/OSX. Conducted end-point patch management processes.
• Product Manager: Served as liaison between workstation users and software providers analyzing problem areas, providing solutions, and coordinating information and requests of enhancements and customizations. Application support lifecycle included procurement, system analysis, implementation, quality assurance and maintenance. Researched and recommended new technologies.
• System Monitoring: Performed system monitoring, inventory management. Assisted senior IT staff by collaboratively deploying serves sand network switches.
• Trainer: Trained and oriented staff on setup and operation of desktop hardware. Created and maintained documentation and training materials supporting field operations, both written and video.
• Wireless Communications: Managed mobile communications. Managed company issued cell phones, and additional communication devices such as iPads/iPhones, creating and implementing company use policies.
• Technician: Diagnosed and resolved all end point hardware and software issues. Quickly assessed location technical issues including desktop hardware as well as troubleshooting LAN/WAN environments. Documented all contacts, actions and responses in IT helpdesk software.
COMMUNITY COLLEGE OF AURORA, Aurora, CO 2004-2012
TECHNICAL SUPPORT
• Systems Administrator: Technical support of department’s Windows Enterprise and 300+ Mac OSX systems and OSX Server. Managed Open Directory server creating computer and printer resource objects and user accounts in Golden Triangle with Active Directory. Updated and changed end user information in Active Directory maintaining current records, groups and device management. Additional A/V tech support for classroom, conference room and streaming systems. Created, configured, implemented and cloned network distributed disk images. Analyzed, recommended, budgeted, purchased and deployed software solutions for current and future operations. Maintained application lifecycle through procurement, system analysis, implementation, quality assurance and maintenance. End-point data backups and insurance of data integrity.
• Project Management: Network planning, budgeting, configuration and installation. Migrated department from peer-to-peer to enterprise resources. Worked directly with IT Director to implement wireless network, LAN/WAN, distributed video and best practices. The changes increased stability and reliability of network fourfold.
• Help Desk: Troubleshooting of hardware and software, providing quick solutions to student and faculty questions and needs utilizing best practices.
• Trainer: Demonstrated and trained faculty and staff on latest hardware and software configuration; Microsoft Office, Adobe, Apple and film specific software.
BROADCAST TECHNICIAN 1990 – 2004
• Lead Technician: Operation of broadcast television systems including microwave, editing and camera operations. Deployed and maintained video editing systems. Additional field repair of camera, sound and lighting equipment.
• Top Projects: Lead ‘live shot’ technician for daily news programming. National Press Photographer and Emmy award winning photojournalist and documentary filmmaker.
Education
Bachelor of Science
University of Colorado, Boulder
Certifications | Professional Development | Personality Strengths
CompTIA A+ Certified
Eagle Scout, Boy Scouts of America, Denver Area Council
StrengthsFinder Top 5 Themes: Ideation, Deliberative, Relator, Competition, Intellection
Systems Administrator | Hardware/Software Management
Resourceful Systems Administrator skilled in analyzing and identifying needs, gathering diverse resources, maintaining schedules and ensuring maximum customer satisfaction and business revenue. Adept at troubleshooting and applying customer experiences to technology, improving user experience for clients, employees and administration with a proactive and hard-working nature. High proficiency finding and administering solutions. Clearly and concisely articulates complex concepts.
Areas of Expertise
• Administer Desktop and Server Platforms
• Strong Analytical Skills
• IT Infrastructure Maintenance
• Critical Thinking
• Troubleshooting and Problem Solving
• Education & Training Content Creator
• Process Improvement
• Equipment Coordination
• Inventory Management
• Collaborative Team Leadership
Technical Profile
• Active Directory
• Windows and OSX
• SaaS Office365
• A+ Certified
Professional Experience
CHERRY HILL PROGRAMS, CO Office, Marlton, NJ 2012-2019
TECHNICAL OPERATIONS MANAGER AND IT SPECIALIST
• Hardware/Software Solutions: CompTIA A+ Certification. Deployed office VMWare ESXi host with Windows 2016 Server. Maintained network infrastructure including network configuration of firewalls and protocols such as DHCP. Setup, maintained and troubleshot computer hardware and software, VOIP phones, mobile devices, printers, copiers and additional electronic equipment. System upgrades performed as required.
• Team Management: Managed direct reports in team environment imaging, provisioning, deploying and supporting 650+ workstations. Developed self-sufficient solutions driven team doubling our tech support response times and reducing call volume 50% year over year. Multitasked and set priorities in constantly changing environment.
• System Administrator: Programed user interface, coordinating between my team and field operations for highest level of end user software experience. Analyzed and recommended software and hardware solutions for companywide deployment. Automated deployment of Windows disk images via server and scripting solutions. Active Directory account management and Windows print queue management. Utilized CLI to administer SQL, Windows and Linux/OSX. Conducted end-point patch management processes.
• Product Manager: Served as liaison between workstation users and software providers analyzing problem areas, providing solutions, and coordinating information and requests of enhancements and customizations. Application support lifecycle included procurement, system analysis, implementation, quality assurance and maintenance. Researched and recommended new technologies.
• System Monitoring: Performed system monitoring, inventory management. Assisted senior IT staff by collaboratively deploying serves sand network switches.
• Trainer: Trained and oriented staff on setup and operation of desktop hardware. Created and maintained documentation and training materials supporting field operations, both written and video.
• Wireless Communications: Managed mobile communications. Managed company issued cell phones, and additional communication devices such as iPads/iPhones, creating and implementing company use policies.
• Technician: Diagnosed and resolved all end point hardware and software issues. Quickly assessed location technical issues including desktop hardware as well as troubleshooting LAN/WAN environments. Documented all contacts, actions and responses in IT helpdesk software.
COMMUNITY COLLEGE OF AURORA, Aurora, CO 2004-2012
TECHNICAL SUPPORT
• Systems Administrator: Technical support of department’s Windows Enterprise and 300+ Mac OSX systems and OSX Server. Managed Open Directory server creating computer and printer resource objects and user accounts in Golden Triangle with Active Directory. Updated and changed end user information in Active Directory maintaining current records, groups and device management. Additional A/V tech support for classroom, conference room and streaming systems. Created, configured, implemented and cloned network distributed disk images. Analyzed, recommended, budgeted, purchased and deployed software solutions for current and future operations. Maintained application lifecycle through procurement, system analysis, implementation, quality assurance and maintenance. End-point data backups and insurance of data integrity.
• Project Management: Network planning, budgeting, configuration and installation. Migrated department from peer-to-peer to enterprise resources. Worked directly with IT Director to implement wireless network, LAN/WAN, distributed video and best practices. The changes increased stability and reliability of network fourfold.
• Help Desk: Troubleshooting of hardware and software, providing quick solutions to student and faculty questions and needs utilizing best practices.
• Trainer: Demonstrated and trained faculty and staff on latest hardware and software configuration; Microsoft Office, Adobe, Apple and film specific software.
BROADCAST TECHNICIAN 1990 – 2004
• Lead Technician: Operation of broadcast television systems including microwave, editing and camera operations. Deployed and maintained video editing systems. Additional field repair of camera, sound and lighting equipment.
• Top Projects: Lead ‘live shot’ technician for daily news programming. National Press Photographer and Emmy award winning photojournalist and documentary filmmaker.
Education
Bachelor of Science
University of Colorado, Boulder
Certifications | Professional Development | Personality Strengths
CompTIA A+ Certified
Eagle Scout, Boy Scouts of America, Denver Area Council
StrengthsFinder Top 5 Themes: Ideation, Deliberative, Relator, Competition, Intellection