Isabella Bedford CV
University of Leicester 2015-2018
• Psychology with Sociology BSc, graduated with first class honours.
• Modules included: research methods and statistics, brain and cognition, legal psychology, clinical psychology, social comparison, and the sociology of health and illness.
• Completed a first class final year project on social ranking, apologies, and forgiveness.
• BPS accredited and eligible for Chartered Membership of the British Psychological Society.
2012 – 2014 Balcarras School, Cheltenham
• A level: Psychology (A), History (A), English (B) 2007 – 2012
Winchcombe School, Cheltenham
• 10 GCSEs (A*-C) including Maths (B) and English (A*)
12/2018 – present UCAS, Cheltenham, customer experience partner
• Offering stellar customer service and guiding individuals through complex application processes
• Dealing with a high volume of calls, information, and updating applicant information via systems such as
• Providing technical support
• Providing support through social media including Facebook, Instagram, Twitter and emails
03/2015 – 04/2017 GAP, Cheltenham, sales advisor
• Requirement of a high standard of communication through the need to constantly with customers, staff, and
• Responsibilities included cash handling, till work, helping with customers on the shop floor, and areas of
• Delivered a high standard of work and proved myself to be a reliable, consistent member of staff who is able
to work successfully within a team.
10/2014 – 12/2014 Next, Cheltenham, temporary sales assistant
• Delivered a high standard of work during the high pressure situation of the busy sale period
• Successfully handled cash, operated tills and worked effectively in a team.
11/2014 – 02/2015 Café No. 9, Bishops Cleeve, waitress
• Made food and drinks, cleaned, and dealt with cash in a busy café environment.
ADDITIONAL EXPERIENCE & ACHEIVEMENTS
o Volunteer crisis counsellor with Shout – completing training and assessments in counselling skills in
order to support individuals in crisis via text service
o Paired literacy scheme involving mentoring an 11-year-old dyslexic student in order to develop their
o Trained as a peer counsellor
o Volunteered at numerous schools from 2010 onwards, assisting with learning, communicating with parents and children, and helping with the day to day running of a school
• 01/2017 Leicester Award: Completion of a university award which aided in developing employable skills and work experience.
• Strong social media skills
• Confident IT skills – proficient in programmes such as SPSS, Salesforce, Word, and Excel
• Experience with speedy, accurate, and confidential data entry
Leadership and communication
• Successful participation in frequent group projects at university and school which required leadership and a diplomatic approach.
• Given responsibility in previous working roles which involved delegation and teamwork.
• Consistent involvement in schemes and voluntary work which required sensitive one-on-one
communication, sometimes with vulnerable individuals.
• Regular involvement in debates, verbal presentations, and previous school drama
• Demonstration of ability to work successfully within high pressure, time sensitive, and physically demanding roles.
• Able to deal with situations involving disagreements or challenges and come to an amicable solution for all sides.
psychology, sociology, research, data