Intern
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Intern

A dynamic, accomplished Business Analyst highly regarded for using research, quantitative, statistical, analytical, technical and problem-solving skills to improve business processes. Out-of-the-box thinker who utilizes technology to support business objectives. Known for clarifying business requirements, performing analysis between goals and existing procedures, and designing process improvements to increase productivity and reduce costs. Exceptional academic qualifications, including a Bachelor of Applied Science in Business Management & Finance from Brooklyn College.

Selected Highlights
? Exceeded all expectations as Operations Coordinator at Visionpro, monitoring, controlling and manage Business operations to meet customer expectations and company goals.
? Revamped methods to document business requirements, functional specifications, and training procedures.
? Managed Payroll of 100+ clients and employees, as well as interviewing, hiring and evaluating 1,000+ potential clients and employees to improve employee retention by 12%.
? Guaranteed time accrual was updated and maintained on an ongoing basis for 200+ employees, and implemented new scheduling software to recover 15% in time mismanagement.


Core Competencies
? Information Technology
? Business Analysis
? Leadership
? Design Specifications
? Quality Assurance
? Strategic Planning
? Project Management
? General Accounting
? Data Analysis
? Process Improvement
? Business Requirements
? Project Scope


Professional Experience



Visionpro New York, NY 2016 – Present
Engineer Technology of Operations
? Improved methods to document business requirements, functional specifications, and training procedures.
? Maintained complete availability of professional talent needed to meet business objectives, in addition to managing day-to-day development issues through use of industry best practices.
? Chosen to perform a wide variety of accounts receivable duties, including invoicing, researching chargebacks


Time Warner Cable New York, NY 2015 – 2016
Marketing Consultant/Field Technician

? Analyzed multiple customer needs to help manage online platform of approximately 200 clients through Salesforce.
? Integrated consultative selling skills to identify opportunities and overcome objections for 1-3 call sales cycle.
? Conducted user-behavioral analysis to create data-driven marketing that increased foot traffic and profit by 20%.
? discrepancies, reconciliations, and the integration of various process improvements.
? Orchestrated Payroll of 100+ clients and employees, as well as interviewing, hiring and evaluating 1,000+ potential clients and employees to improve employee retention by 40%.

Starbucks New York, NY 2012 – 2014
Shift Supervisor
? Handled cash register for cash, check, credit card transactions with 100% accuracy, in addition to pricing merchandise, stocking numerous shelves, and taking inventory of supplies.
? Cleaned and organized store, including the checkout desk displays with a diverse service team.
? Elected to train three new sales associates each quarter, ensuring superb performance.


Another Customer Satisfied New York, NY 2008 – 2012
Operations Coordinator
? Improved methods to document business requirements, functional specifications, and training procedures.
? Maintained complete availability of professional talent needed to meet business objectives, in addition to managing day-to-day development issues through use of industry best practices.
? Chosen to perform a wide variety of accounts receivable duties, including invoicing, researching chargebacks, discrepancies, reconciliations, and the integration of various process improvements.
? Orchestrated Payroll of 100+ clients and employees, as well as interviewing, hiring and evaluating 1,000+ potential clients and employees to improve employee retention by 40%.

Education

Brooklyn College, New York, NY – Bachelor of Applied Science – Business Management & Finance (GPA: 2.9)
? Relevant Coursework: Accrual Accounting / Design Thinking and Innovation / Trade and Investment / Negotiation Problem Solving / Managerial Accounting
Kingsborough Community College, Brooklyn, NY – Associate of Applied Science – Business Administration

Additional Credentials
Technical Skills
Microsoft Office, ADP, QuickBooks, Salesforce, Typing: 64 WPM, Ptin Efile
Honors & Awards
? Employee of the Month – Visionpro
Professional Development
? Certified Business Analysis Professional (CBAP)
Organizations
? International Institute of Business Analysis,
Volunteering Experience
Red Cross / SPCA / Big Brother, Big Sister / YMCA / Churches / Shelters Mentorships, Mercy Corps
Interests
Basketball, Exercise weight lifting, healthy eating/learning about nutrition, essential oils, travel