Infrastructure
Qualifications
20 years of technical expertise in network administration and system support including installation, deployment and configuration of network, stand-alone, client-server information systems. Able to work in fast paced complex environments with varied technologies. Experience with the installation and repair of computer components. I have been a lead in the implementation of operating systems, application configuration and integration of multiple information systems in various network environments, which include:
? Exchange ? UNIX ? Novell
? Active Directory ? Windows New Technology ? Groupwise
? Wireless ? Antivirus Applications ? CMS
? Point-To-Point ? Netware (IPX) ? Open Office
? Remote Desktop ? Enable ? Adobe
? Defense Messaging System (DMS) ? Tactical Data Network (TON) Server
Experience in the implementation of operating system software utilizing standard industry network operating software and protocols. I am proficient in system design, installation and network administration of TCP/ IP. Additional skills include the repair, configuration, optimization, administration and trouble-shooting of:
? Hardware ? APCs ? UPSs ? Plotters
? Servers ? Printers ? Switches / Hubs ? Fiber Optic
? Routers ? Media Chassis ? Extreme / Cisco Switches
Accomplishments
Freight Watch UTC* Senior Infrastructure Associate * October 2011 – Present
• Leading the design and building of the business network and computer infrastructure to include domain and email structure as well as making hosting decisions.
• Handles the upgrade and the implementation of existing hardware and software to facilitate both migration and policy integration while maintaining and monitoring network stability, traffic and security.
• Works efficiently and effectively to image client workstations and test hardware and software.
• Deploy and configure diverse systems with an array of hardware and software components such as servers, routers laptops, hubs, printers and plotters.
• Facilitate client preferences and network requirements.
• Assembles / disassembles, replaces / upgrades memory, NIC, video, sound cards, hard-drives, CD/DVD drives, modems, monitors, motherboards.
• Supports client hardware and software applications daily.
• Provides training and instruction to users on the operation of programs and equipment.
• Leads team of engineers to facilitate the support and clients internally and within the field.
Harrah’s Corporation * Systems Support Technician * June 2011 – August 2011
• Trouble-shooting client workstations, laptops.
• Calibration of and testing of POS touch units, printers and access points.
• Deploy and configure diverse systems with an array of hardware and software components such as servers, routers laptops, hubs, printers and plotters.
• Imaging of client workstations while facilitating client preferences and abiding by network requirements.
• Handles the replacement / upgrade of hardware components, memory, NIC, video, sound cards, hard-drives, CD/DVD drives, modems, monitors, motherboards and processors.
• Mange and facilitate the installation and removal of software applications.
Clark County School District * Systems Support Technician * December 2010 – May 2011
• Diagnose and repair networks across multiple locations consisting of various topologies.
• Handles management of client access points as well as APC installation, configuration, and replacement.
• Diagnose, repair and replacement of media converters, power supplies and fiber connections.
• Remote and direct management of extreme cisco switches, routers and blades.
• Deploy, test, mount, and install all infrastructure components.
• Develop and evaluate efficiency plans for the placement of WIFI devices.
• Configure foundry (POE) switches.
• Install terminating fiber, CAT 5 connections to network devices.
• Rebuild, mount, install and re-terminate IDFs.
Sparkplug Communications * Network Administrator * June 2008 – December 2010
• Network administrator for multiple clients on point-to-point networks.
• Conduct routine updates and upgrades to standard network equipment such as routers, switches, PCs’, printers, APCs as well as handling the addition of components and wireless access points.
• Responsible for all network services and network security - management of user profiles and privileges.
• Facilitated the companies consistent attainment of service level goals with the creation and management of the network redundancy / backup and disaster recovery plans.
• Monitor and maintain exchange and the filtering of incoming and outgoing e-mail.
• Handles the installation of software applications in addition to data backup / recovery.
• Handles deploy of VIOP phones, configuration of enterprises and user profiles.
• Configuration of smartphones for client exchange as well as configuration of client’s network and infrastructure.
• Installation of cables and lines for all equipment.
• Management of hardware components, which includes RAM, NIC, video, sound cards, hard-drives, CD/DVD drives, modems, wireless cards, servers, UPSs / APCs, motherboards and processors.
• Manages all facets of Point-To-Point wireless radio service, which includes client consultation, installation, alignment, trouble-shooting, repair, configuration and client network addition to service.
• Manages and facilitates the training of users / clients as it pertains to the operation of software application and hardware use.
Zion’s Bank Corporation * Systems Field Technician * October 2006 – June 2008
• Handles network administration, which includes trouble-shooting servers routers, switches, hubs and PCs.
• Experience working with multiple networks and topologies as it pertains to the configuration and installation of software applications, MS communicator, POS, Nero, Zeus, Taxanalysis, Citrix, MacAfee, Groupwise, Microsoft applications (Office, Outlook, etc.), Adobe applications (Photoshop, Acrobat, etc.), operations systems (Windows 2000, Windows XP, Vista, etc.).
• Configuration of diverse networks with an array of hardware and software components, servers, routers, laptops and hubs.
• Facilitate the institution of client preferences and network requirements.
• Management of hardware components, which includes monitors, firewalls, RAM, NIC, video, sound cards, hard-drives, CD/DVD drives, modems, wireless cards, servers, UPSs / APCs, motherboards and processors.
Wynn Hotel & Casino * Systems Technician II * February 2006 – September 2008
• Second tier technician - assists internal technicians with escalations and resolving service related issues.
• Acts as a liaison between internal departments, vendors and business community to coordinate upgrades/patches, implement new services and to resolve service related problems.
• Network administration, which includes the creation and configuration of user profiles, privileges, as it pertains to multiple programs, databases and share drives.
• Trouble-shooting network and remote connections and server interfaces for multiple programs.
• Provides remote assistance and repair for numerous casino applications and interfaces, which include. Patron Management, Table Touch, CTA, New Wave, Blue Martini, QueueOS, IGT Machine Accounting, Acres, Ezpay.
• Provide administration, user assistance and trouble-shooting for various hotel and point of sale applications and interfaces such as Opera, SpaSoft, Audience View, Jazz, MiniBar, Timelox, Delphi, Avaya, Goldkey, Micros (interface and hardware) My Micros, RSVIP, Prohost, POS, Easy Bar, Maximo, Cetec, Documentum, MMS (Agilysis) ITrak.
• Monitors servers and application interfaces for discrepancies to predict, identify, report and resolve possible outages, crashes and escalations.
• Identify, assign and dispatch escalations to various internal and external departments, technicians and vendors for resolution.
Clark County * Systems Technician II * March 2005 – January 2006
• Network administration, which consists of trouble-shooting multiple networks and topologies as well as configuration of internal networks.
• Installation of various software applications including Novell, Groupwise, Microsoft applications (Office, Outlook, Project, etc.), Adobe applications (Photoshop, Acrobat, etc.), Family Tracks, Dragon, CyberLink, Nero, Word Perfect, Symantec Antivirus.
• Administration and installation of operating systems including Windows 2000 and Windows XP.
• Handles imaging of client workstations.
• Configuring of diverse networks with an array of hardware and software components including servers, routers, laptops and hubs.
• Facilitation of client preferences and network requirements.
• Replacement / upgrading of hardware components, memory, NIC, video, sound cards, hard drives, CD/DVD drives, modems, monitors, motherboards, processors and numerous programs and applications.
Spherion * Systems Technician * January 2004 – November 2004
• Handles trouble-shooting and configuration of network connections.
• Manage the servicing of laptop hardware (Dell, Compaq and IBM) and software.
• Installation of various operating systems and software applications.
• Configuration of external devices which include plotters, routers, printers, PDAs, Blackberrys, Pocket PC with an array of hardware components such as Netopia, Linksys, Netgear, D-Link, Cisco routers, hubs and switches.
• Installation and service of hardware devices including Xerox, Brothers, Samsung, Panasonic, Minolta, NEC, Lexmark, Kodak, IBM, Compaq, Canon and HP.
• Remote servicing and trouble-shooting of client workstations using VNC and remote desktop clients.
• Provides training and instruction to users on the operation of programs and equipment.
• Established and implemented security protocols for clients.
Mpower Communications * T-1 / DSL Technician * April 1999 – June 2003
• Assists customers with service-effecting issues regarding telecommunication and data services.
• Administration and trouble-shooting multiple networks and topologies.
• Programming and installation of various operating systems including Windows NT, 2000, Windows XP, Windows 98 and Windows 95.
• Configuration of diverse networks with an array of hardware components, including servers, routers, laptops, hubs.
• Facilitation of client preferences and network security requirements.
• Replacement and upgrading of hardware components which include NIC, video, sound cards, hard drives, CD/DVD drives, external drives, modems, motherboards, processors and power supplies.
• Configuration of client hardware, which includes Adtran, D-Link, Netgear, Netopia, Cisco and Linksys routers.
• Manages security (firewalls) through the opening and closing of ports.
• Management of users and groups.
United States Marine Corps * Computer Systems Specialist * March 1993 - December 1997
• Network administration, which includes the integration of multiple information systems in a networked environment.
• Small systems service, repair and configuration.
• Manages the monitoring of email servers.
• Maintenance and defragmentation of hard-drives.
• Handles file compression and data archiving.
• Supports numerous computer and network operating systems.
• Installation, operation and maintenance of microcomputers.
• Designing, imaging and deployment of workstations.
• Acts as a liaison between hardware and software manufacturers for the purpose of field and beta testing of new equipment to determine practical application.
• Service and monitoring of systems via VPN in the administration of management in support of the Defense Messaging System (DMS) and Tactical Data Network (TON) server.
Education
A+ Certification
Unites States Marine Corps
Microsoft Certified Solutions Expert (MCSE) Certification
Unites States Marine Corps
Certified Executive Assistant
Unites States Marine Corps
Certified Medical Assistant
Sierra Nevada Department of Labor
Qualifications
20 years of technical expertise in network administration and system support including installation, deployment and configuration of network, stand-alone, client-server information systems. Able to work in fast paced complex environments with varied technologies. Experience with the installation and repair of computer components. I have been a lead in the implementation of operating systems, application configuration and integration of multiple information systems in various network environments, which include:
? Exchange ? UNIX ? Novell
? Active Directory ? Windows New Technology ? Groupwise
? Wireless ? Antivirus Applications ? CMS
? Point-To-Point ? Netware (IPX) ? Open Office
? Remote Desktop ? Enable ? Adobe
? Defense Messaging System (DMS) ? Tactical Data Network (TON) Server
Experience in the implementation of operating system software utilizing standard industry network operating software and protocols. I am proficient in system design, installation and network administration of TCP/ IP. Additional skills include the repair, configuration, optimization, administration and trouble-shooting of:
? Hardware ? APCs ? UPSs ? Plotters
? Servers ? Printers ? Switches / Hubs ? Fiber Optic
? Routers ? Media Chassis ? Extreme / Cisco Switches
Accomplishments
Freight Watch UTC* Senior Infrastructure Associate * October 2011 – Present
• Leading the design and building of the business network and computer infrastructure to include domain and email structure as well as making hosting decisions.
• Handles the upgrade and the implementation of existing hardware and software to facilitate both migration and policy integration while maintaining and monitoring network stability, traffic and security.
• Works efficiently and effectively to image client workstations and test hardware and software.
• Deploy and configure diverse systems with an array of hardware and software components such as servers, routers laptops, hubs, printers and plotters.
• Facilitate client preferences and network requirements.
• Assembles / disassembles, replaces / upgrades memory, NIC, video, sound cards, hard-drives, CD/DVD drives, modems, monitors, motherboards.
• Supports client hardware and software applications daily.
• Provides training and instruction to users on the operation of programs and equipment.
• Leads team of engineers to facilitate the support and clients internally and within the field.
Harrah’s Corporation * Systems Support Technician * June 2011 – August 2011
• Trouble-shooting client workstations, laptops.
• Calibration of and testing of POS touch units, printers and access points.
• Deploy and configure diverse systems with an array of hardware and software components such as servers, routers laptops, hubs, printers and plotters.
• Imaging of client workstations while facilitating client preferences and abiding by network requirements.
• Handles the replacement / upgrade of hardware components, memory, NIC, video, sound cards, hard-drives, CD/DVD drives, modems, monitors, motherboards and processors.
• Mange and facilitate the installation and removal of software applications.
Clark County School District * Systems Support Technician * December 2010 – May 2011
• Diagnose and repair networks across multiple locations consisting of various topologies.
• Handles management of client access points as well as APC installation, configuration, and replacement.
• Diagnose, repair and replacement of media converters, power supplies and fiber connections.
• Remote and direct management of extreme cisco switches, routers and blades.
• Deploy, test, mount, and install all infrastructure components.
• Develop and evaluate efficiency plans for the placement of WIFI devices.
• Configure foundry (POE) switches.
• Install terminating fiber, CAT 5 connections to network devices.
• Rebuild, mount, install and re-terminate IDFs.
Sparkplug Communications * Network Administrator * June 2008 – December 2010
• Network administrator for multiple clients on point-to-point networks.
• Conduct routine updates and upgrades to standard network equipment such as routers, switches, PCs’, printers, APCs as well as handling the addition of components and wireless access points.
• Responsible for all network services and network security - management of user profiles and privileges.
• Facilitated the companies consistent attainment of service level goals with the creation and management of the network redundancy / backup and disaster recovery plans.
• Monitor and maintain exchange and the filtering of incoming and outgoing e-mail.
• Handles the installation of software applications in addition to data backup / recovery.
• Handles deploy of VIOP phones, configuration of enterprises and user profiles.
• Configuration of smartphones for client exchange as well as configuration of client’s network and infrastructure.
• Installation of cables and lines for all equipment.
• Management of hardware components, which includes RAM, NIC, video, sound cards, hard-drives, CD/DVD drives, modems, wireless cards, servers, UPSs / APCs, motherboards and processors.
• Manages all facets of Point-To-Point wireless radio service, which includes client consultation, installation, alignment, trouble-shooting, repair, configuration and client network addition to service.
• Manages and facilitates the training of users / clients as it pertains to the operation of software application and hardware use.
Zion’s Bank Corporation * Systems Field Technician * October 2006 – June 2008
• Handles network administration, which includes trouble-shooting servers routers, switches, hubs and PCs.
• Experience working with multiple networks and topologies as it pertains to the configuration and installation of software applications, MS communicator, POS, Nero, Zeus, Taxanalysis, Citrix, MacAfee, Groupwise, Microsoft applications (Office, Outlook, etc.), Adobe applications (Photoshop, Acrobat, etc.), operations systems (Windows 2000, Windows XP, Vista, etc.).
• Configuration of diverse networks with an array of hardware and software components, servers, routers, laptops and hubs.
• Facilitate the institution of client preferences and network requirements.
• Management of hardware components, which includes monitors, firewalls, RAM, NIC, video, sound cards, hard-drives, CD/DVD drives, modems, wireless cards, servers, UPSs / APCs, motherboards and processors.
Wynn Hotel & Casino * Systems Technician II * February 2006 – September 2008
• Second tier technician - assists internal technicians with escalations and resolving service related issues.
• Acts as a liaison between internal departments, vendors and business community to coordinate upgrades/patches, implement new services and to resolve service related problems.
• Network administration, which includes the creation and configuration of user profiles, privileges, as it pertains to multiple programs, databases and share drives.
• Trouble-shooting network and remote connections and server interfaces for multiple programs.
• Provides remote assistance and repair for numerous casino applications and interfaces, which include. Patron Management, Table Touch, CTA, New Wave, Blue Martini, QueueOS, IGT Machine Accounting, Acres, Ezpay.
• Provide administration, user assistance and trouble-shooting for various hotel and point of sale applications and interfaces such as Opera, SpaSoft, Audience View, Jazz, MiniBar, Timelox, Delphi, Avaya, Goldkey, Micros (interface and hardware) My Micros, RSVIP, Prohost, POS, Easy Bar, Maximo, Cetec, Documentum, MMS (Agilysis) ITrak.
• Monitors servers and application interfaces for discrepancies to predict, identify, report and resolve possible outages, crashes and escalations.
• Identify, assign and dispatch escalations to various internal and external departments, technicians and vendors for resolution.
Clark County * Systems Technician II * March 2005 – January 2006
• Network administration, which consists of trouble-shooting multiple networks and topologies as well as configuration of internal networks.
• Installation of various software applications including Novell, Groupwise, Microsoft applications (Office, Outlook, Project, etc.), Adobe applications (Photoshop, Acrobat, etc.), Family Tracks, Dragon, CyberLink, Nero, Word Perfect, Symantec Antivirus.
• Administration and installation of operating systems including Windows 2000 and Windows XP.
• Handles imaging of client workstations.
• Configuring of diverse networks with an array of hardware and software components including servers, routers, laptops and hubs.
• Facilitation of client preferences and network requirements.
• Replacement / upgrading of hardware components, memory, NIC, video, sound cards, hard drives, CD/DVD drives, modems, monitors, motherboards, processors and numerous programs and applications.
Spherion * Systems Technician * January 2004 – November 2004
• Handles trouble-shooting and configuration of network connections.
• Manage the servicing of laptop hardware (Dell, Compaq and IBM) and software.
• Installation of various operating systems and software applications.
• Configuration of external devices which include plotters, routers, printers, PDAs, Blackberrys, Pocket PC with an array of hardware components such as Netopia, Linksys, Netgear, D-Link, Cisco routers, hubs and switches.
• Installation and service of hardware devices including Xerox, Brothers, Samsung, Panasonic, Minolta, NEC, Lexmark, Kodak, IBM, Compaq, Canon and HP.
• Remote servicing and trouble-shooting of client workstations using VNC and remote desktop clients.
• Provides training and instruction to users on the operation of programs and equipment.
• Established and implemented security protocols for clients.
Mpower Communications * T-1 / DSL Technician * April 1999 – June 2003
• Assists customers with service-effecting issues regarding telecommunication and data services.
• Administration and trouble-shooting multiple networks and topologies.
• Programming and installation of various operating systems including Windows NT, 2000, Windows XP, Windows 98 and Windows 95.
• Configuration of diverse networks with an array of hardware components, including servers, routers, laptops, hubs.
• Facilitation of client preferences and network security requirements.
• Replacement and upgrading of hardware components which include NIC, video, sound cards, hard drives, CD/DVD drives, external drives, modems, motherboards, processors and power supplies.
• Configuration of client hardware, which includes Adtran, D-Link, Netgear, Netopia, Cisco and Linksys routers.
• Manages security (firewalls) through the opening and closing of ports.
• Management of users and groups.
United States Marine Corps * Computer Systems Specialist * March 1993 - December 1997
• Network administration, which includes the integration of multiple information systems in a networked environment.
• Small systems service, repair and configuration.
• Manages the monitoring of email servers.
• Maintenance and defragmentation of hard-drives.
• Handles file compression and data archiving.
• Supports numerous computer and network operating systems.
• Installation, operation and maintenance of microcomputers.
• Designing, imaging and deployment of workstations.
• Acts as a liaison between hardware and software manufacturers for the purpose of field and beta testing of new equipment to determine practical application.
• Service and monitoring of systems via VPN in the administration of management in support of the Defense Messaging System (DMS) and Tactical Data Network (TON) server.
Education
A+ Certification
Unites States Marine Corps
Microsoft Certified Solutions Expert (MCSE) Certification
Unites States Marine Corps
Certified Executive Assistant
Unites States Marine Corps
Certified Medical Assistant
Sierra Nevada Department of Labor