Huy Nguyen Resume
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Huy Nguyen Resume

HUY NGUYEN


Accomplished, performance-driven IT professional with over 18 years of experience ranging from, engineering lead, administration of e-mail, servers, cloud applications, virtual machines, networks, end-user support. Architected, developed and led global engineers to provide best practice support for the needs of the business.

OPERATING SYSTEMS & SOFTWARE APPLICATIONS

Microsoft Office 365 Cloudflare Mikrotik Router OS
Confluence JIRA Slack
Microsoft Windows 7, 8, 10 Mac OS X VMWare ESXi
AWS Route 53 Palo Alto Networks Fortinet
Nimsoft Monitoring RingCentral Computrace
Nagios Smokeping Cacti
GlobalScape FTP LastPass Trend OfficeScan

TECHNICAL SUMMARY

? Microsoft System Center Configuration Manager 2012 R2
? Microsoft Active Directory, DFS, USMT
? Plan, design, implement, maintain business critical solutions
? Office 365 migration
? Atlassian Jira/Confluence
? Corporate encryption
? DNS, DHCP, TCP/IP, VPN, IPSec, GRE
? Synology DSM
? ITIL � Foundation, CSI, Service Design, Service Operation
? Quest Change Auditor for Active Directory and Exchange

PROFESSIONAL EXPERIENCE

MIMOSA NETWORKS, Santa Clara, CA
IT Systems Architect 5/26/2015 � 10/24/2018
? Administered business critical applications Office 365, Confluence, JIRA, Egnyte, RingCentral, Cloudflare, LastPass, and Periscope.
? Migrated corporate email from Rackspace to Office 365.
? Planned, designed, implemented, and supported infrastructure monitoring tools Nagios, Smokeping and Cacti.
? Consolidated vendors decreasing the Company 35% on software operating cost.
? Managed and troubleshoot corporate network to ensure security and availability.
? Managed data centers hosting routers, switches, servers, providing Internet for the business.
? Instated corporate Synology NAS with redundancy to support the business-critical intellectual property.
? Configured firewall, static routes, backup, and notifications for corporate routers.
? Configured and supported site-to-site VPN.
? Provided guidance and technical expertise of infrastructure subjects including servers, routers, switches, intrusion prevention appliances, and software.
? Evaluated and made recommendations for business-critical tools such as Palo Alto Network and Fortinet appliances.
? Managed vendor relationships.
? Provided best practices solution for departments.
? Documented and cross-trained team members to provide long-term support for the Company.


ALIGN TECHNOLOGY, San Jose, CA
Senior Systems Engineer 5/21/2010 � 5/22/2015
? Implemented Microsoft Systems Center Configuration Manager 2012.
? Managed global SCCM team to create application packages, software updates, and security patches.
? Managed regional sites to discover non-compliant servers and workstations.
? Administered Exchange 2013.
? Implemented central hardware encryption to protect intellectual property on workstations.
? Helped integrate infrastructure of an acquired company.
? Member of the team involved in migrating headquarter to a new location.
? Led global antivirus team to prevent virus outbreaks.
? Reduced resource spending by consolidating regional support to the core team.
? Negotiated contracts with vendors for license renewals.
? Managed global workstation security using Computrace.
? Helped implement corporate wireless access points.
? Provided tier 3 support for engineers and help desk technicians.

TAOS MOUNTAIN, San Jose, CA
Lead Desktop Support Technician 10/2005 - 5/2010
? Managed group of 6 desktop technicians to provide quality support to customers while maintaining SLA agreement with the company.
? Main Point of contact for customer escalations.
? Documented and refined procedures to streamline daily tasks.
? Managed Active Directory accounts for users and conference rooms.
? Troubleshoot customer hardware and software issues.
? Upgraded system hardware and software.
? Backed up servers using Arcserve.
? Ordered and sent backup tapes to off-site storage.
? Installed and troubleshoot software including Windows XP, Office, Adobe Acrobat, and Pumatech Intellisync.

TRACK COMPUTERS, Oakland, CA
Desktop Technician 10/1999 - 2/2005
? Installed Y2K Patches on computer systems.
? Configured system for network access.
? Diagnosed hardware issues.
? Documented troubleshooting tips and methods.
? Created procedures for Disaster Recovery Planning.
? Test new products for department use such as wireless LAN connection.
? Managed corporate Wireless Access Points.
? Diagnosed trouble tickets via phone or personal visit.
? Managed K-Zone Key Secure login passwords.
? Configured employee home system with VPN connection to Company.


EDUCATION & TRAINING

Bachelor of Science Information Technology (BSIT), with a concentration in Advanced Networking

Information Technology Infrastructure Library (ITIL v3) certified in Foundation, Continual Service Improvement, Service Design, and Service Operation

Microsoft Certified Systems Engineer (MCSE) 2003

REFERENCES

Available upon request