Hunter Williams
Hunter Y. Williams
276 Edisto Place
Apopka, Fl 32712
Email: H------------ | Phone:------------
OBJECTIVE:
Ambitious and enthusiastic customer service professional seeking career growth opportunity in coaching others toward providing patrons a positive customer experience.
RELEVANT EMPLOYMENT EXPERIENCE:
Hennes & Mauritz (H&M) July 2019-current
Full-time Associate
• Promote sales and offers to encourage guest merchandise selections
• Ensure neat and inviting presentation of sales merchandise
• Clean and replenish items in assigned department
• Monitor floor and dressing rooms for loss prevention
• Serve as sales coach and resource for new/part-time associates
• Participate in visual planning and merchandising for various departments
• Operate POS system and maintain accurate cash drawer
• Resolved guest inquiries; delivered superior customer service
Sky Zone Trampoline Park Jan 2016-Jul 2019
Assistant Manager May 2018-July 2019
• Prepare employee schedule and reconcile payroll
• Oversee safe and timely operation of all staff and daily activities
• Secure reservation and execution of corporate, philanthropic and large private facility rental events
• Balance POS cash drawers and maintain accurate records of revenue and loss
• Resolved guest inquiries; delivered superior customer service (WOW)
• Recruit, hire, and train new hosts and event assistants
• Evaluate and conduct performance reviews; recommend promotions and distribute salary raises
• Perform all position assignments when needed and other managerial duties as assigned
• Additional positions Held: Event Host, Event Assistant, Court Monitor, Cashier Lead
Cashier Supervisor August 2016-May 2018
? Operated Point of Sale system
? Promote park products and offers
? Monitored and trained new cashiers
? Resolved guest complaints and approve applicable refunds
? Met and exceeded seasonal sales goals
RELEVANT EMPLOYMENT EXPERIENCE, cont’d.
ODU Office of Development August 2017-August 2018
Student Office Assistant
? Resolved incoming calls and emails from ODU alumni donors
? Operated all office machines to process university check donation
? Other office duties as assigned
Old Navy February 2016-November 2016
Brand Associate
? Operate POS system and cash drawer
? Provided excellent customer service by building rapport with guests
? Exceeded sales goal for Old Navy Credit Card applications
EDUCATION:
Old Dominion University, Norfolk, VA August 2017 - Current
Bachelor of Science, Psychology Major (Junior), GPA 3.8
Green Run Collegiate, Virginia Beach, VA Sept. 2013 – May 2017
International Baccalaureate Certificate, Psychology, Graduate, GPA 3.7
SKILLS:
• Powerful leadership skills
? Strong organizational skills
? Adaptive team player
? Strong computer literacy
? Vibrant work attitude
Hunter Y. Williams
276 Edisto Place
Apopka, Fl 32712
Email: H------------ | Phone:------------
OBJECTIVE:
Ambitious and enthusiastic customer service professional seeking career growth opportunity in coaching others toward providing patrons a positive customer experience.
RELEVANT EMPLOYMENT EXPERIENCE:
Hennes & Mauritz (H&M) July 2019-current
Full-time Associate
• Promote sales and offers to encourage guest merchandise selections
• Ensure neat and inviting presentation of sales merchandise
• Clean and replenish items in assigned department
• Monitor floor and dressing rooms for loss prevention
• Serve as sales coach and resource for new/part-time associates
• Participate in visual planning and merchandising for various departments
• Operate POS system and maintain accurate cash drawer
• Resolved guest inquiries; delivered superior customer service
Sky Zone Trampoline Park Jan 2016-Jul 2019
Assistant Manager May 2018-July 2019
• Prepare employee schedule and reconcile payroll
• Oversee safe and timely operation of all staff and daily activities
• Secure reservation and execution of corporate, philanthropic and large private facility rental events
• Balance POS cash drawers and maintain accurate records of revenue and loss
• Resolved guest inquiries; delivered superior customer service (WOW)
• Recruit, hire, and train new hosts and event assistants
• Evaluate and conduct performance reviews; recommend promotions and distribute salary raises
• Perform all position assignments when needed and other managerial duties as assigned
• Additional positions Held: Event Host, Event Assistant, Court Monitor, Cashier Lead
Cashier Supervisor August 2016-May 2018
? Operated Point of Sale system
? Promote park products and offers
? Monitored and trained new cashiers
? Resolved guest complaints and approve applicable refunds
? Met and exceeded seasonal sales goals
RELEVANT EMPLOYMENT EXPERIENCE, cont’d.
ODU Office of Development August 2017-August 2018
Student Office Assistant
? Resolved incoming calls and emails from ODU alumni donors
? Operated all office machines to process university check donation
? Other office duties as assigned
Old Navy February 2016-November 2016
Brand Associate
? Operate POS system and cash drawer
? Provided excellent customer service by building rapport with guests
? Exceeded sales goal for Old Navy Credit Card applications
EDUCATION:
Old Dominion University, Norfolk, VA August 2017 - Current
Bachelor of Science, Psychology Major (Junior), GPA 3.8
Green Run Collegiate, Virginia Beach, VA Sept. 2013 – May 2017
International Baccalaureate Certificate, Psychology, Graduate, GPA 3.7
SKILLS:
• Powerful leadership skills
? Strong organizational skills
? Adaptive team player
? Strong computer literacy
? Vibrant work attitude