Human Service Specialist
Michielia Phillips
Mentor, coach and support youth and encourage social interactions
Stone Mountain, GA 30087
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Authorized to work in the US for any employer Work Experience
Mentor, coach and support youth and encourage social interactions
Youth Care Professional I, Hillside Family of Agencies - Rochester, NY November 2016 to November 2019
Rochester, NY November 2016- Present
• Operate arts-based activities, community/environmental projects, residential activities, outdoor education and sporting activities
• Form relationships and support youth in different settings
• Mentor, coach and support youth and encourage social interactions
• Partner with professionals from other organizations that support young people such as social care, health, police, education, youth offending teams and local authorities
• Attend regular trainings and meetings to maintain an up-to-date knowledge of safeguarding, health and safety and local policy developments
• Recruit, train and manage staff, including volunteers
• Manage administrative tasks, maintain effective recording systems and respond to queries
Census Enumerator
United States Government - Rochester, NY July 2019 to September 2019
-Collect household and demographic information by canvassing assigned areas. -Appropriately document and report results
Family Resource Specialist/ Family Support Specialist
Society for the Protection and Care of Children - Rochester, NY May 2018 to July 2019
*Provided support and resources to new parents and their infants
*Implemented Parents as Teachers, Ages & Stages and developmental milestones *Escorted parents and children to personal appointments and events
*Responsible for planning and collaborating with other companies at tabling events *Attended training's and meetings to remain up-to-date with company changes
Executive Custodial Services
Janitorial - Rochester, NY January 2015 to September 2015
• Maintained upkeep and cleanliness of Westfall Surgery Center
• Managed customer complaints in a proactive manner
Companion Care Aide
Home Helpers - Rochester, NY August 2013 to September 2014
• Traveled to appointments/outings with patients, including daily walks and doctor appointments • Responsible for the care and upkeep of homes including housekeeping and pets
Technical Support Consultant
Sutherland Global Services - New York, NY February 2012 to August 2013
Technical Support, BlackBerry, Rochester, NY
• Offered customer and technical support regarding software and devices
Customer Support, AT&T Laptop Connect, Rochester, NY
• Offered customer and technical support to customers
• Advised customers on how to fix their internet and Wi-Fi devices; including cellular phones, wireless phones, data connect cards and mobile hotspots
• Submitted billing inquiries and requests
• Processed warranty exchanges.
Home Health Aide
Home Care of Rochester - Rochester, NY February 2011 to February 2012
• Assisted mentally ill, developmentally disabled, physically disabled and elderly patients of all ages with activities of daily living, such as washing and showering patients, preparing meals, toileting and companion care.
• Traveled to appointments and outings with patients, including daily walks and doctor appointments • Assisted with range of motion exercises
• Properly transferred bedridden or non-weight bearing patients using Hoyer lift or pivot transferring
Childcare Provider
Self, DayCare - Rochester, NY April 2010 to February 2011
• Provided care for four children aged one year to seven years old.
• Responsible for purchasing and preparing meals.
• Offered safe transportation to and from their home and also on daily field trips. • Offered a safe environment at all times, including daily nap times.
• Sterilized and offered appropriate bottle feeding.
• Assist with toilet training and toileting including diaper changing.
• Responsible for safety and transportation to and from school and appointments.
Jr. Camp Counselor
Community Lutheran Church - Rochester, NY June 2008 to August 2009
Summer 2009
• Supervised children aged 3-6 with breakfast, morning activities, field trips and lunch preparation at a summer day camp.
• Responsible for monitoring children on and off the bus.
Education
Bachelors of Science in Psycholohy in Psycholohy
The College at Brockport State University of New York - Brockport, NY
December 2018
Associates of Science in Psychology in Psychology
Monroe Community College Rochester - New York, NY
2015 Skills
• CPR
• MS Office
• Microsoft Excel
• Documentation
• Powerpoint
• training
• Management
• retail sales
• Organizational Skills • Behavioral Health
• Customer Service
Certifications/Licenses
Drivers License Home Health Aide
Michielia Phillips
Mentor, coach and support youth and encourage social interactions
Stone Mountain, GA 30087
------------
------------
Authorized to work in the US for any employer Work Experience
Mentor, coach and support youth and encourage social interactions
Youth Care Professional I, Hillside Family of Agencies - Rochester, NY November 2016 to November 2019
Rochester, NY November 2016- Present
• Operate arts-based activities, community/environmental projects, residential activities, outdoor education and sporting activities
• Form relationships and support youth in different settings
• Mentor, coach and support youth and encourage social interactions
• Partner with professionals from other organizations that support young people such as social care, health, police, education, youth offending teams and local authorities
• Attend regular trainings and meetings to maintain an up-to-date knowledge of safeguarding, health and safety and local policy developments
• Recruit, train and manage staff, including volunteers
• Manage administrative tasks, maintain effective recording systems and respond to queries
Census Enumerator
United States Government - Rochester, NY July 2019 to September 2019
-Collect household and demographic information by canvassing assigned areas. -Appropriately document and report results
Family Resource Specialist/ Family Support Specialist
Society for the Protection and Care of Children - Rochester, NY May 2018 to July 2019
*Provided support and resources to new parents and their infants
*Implemented Parents as Teachers, Ages & Stages and developmental milestones *Escorted parents and children to personal appointments and events
*Responsible for planning and collaborating with other companies at tabling events *Attended training's and meetings to remain up-to-date with company changes
Executive Custodial Services
Janitorial - Rochester, NY January 2015 to September 2015
• Maintained upkeep and cleanliness of Westfall Surgery Center
• Managed customer complaints in a proactive manner
Companion Care Aide
Home Helpers - Rochester, NY August 2013 to September 2014
• Traveled to appointments/outings with patients, including daily walks and doctor appointments • Responsible for the care and upkeep of homes including housekeeping and pets
Technical Support Consultant
Sutherland Global Services - New York, NY February 2012 to August 2013
Technical Support, BlackBerry, Rochester, NY
• Offered customer and technical support regarding software and devices
Customer Support, AT&T Laptop Connect, Rochester, NY
• Offered customer and technical support to customers
• Advised customers on how to fix their internet and Wi-Fi devices; including cellular phones, wireless phones, data connect cards and mobile hotspots
• Submitted billing inquiries and requests
• Processed warranty exchanges.
Home Health Aide
Home Care of Rochester - Rochester, NY February 2011 to February 2012
• Assisted mentally ill, developmentally disabled, physically disabled and elderly patients of all ages with activities of daily living, such as washing and showering patients, preparing meals, toileting and companion care.
• Traveled to appointments and outings with patients, including daily walks and doctor appointments • Assisted with range of motion exercises
• Properly transferred bedridden or non-weight bearing patients using Hoyer lift or pivot transferring
Childcare Provider
Self, DayCare - Rochester, NY April 2010 to February 2011
• Provided care for four children aged one year to seven years old.
• Responsible for purchasing and preparing meals.
• Offered safe transportation to and from their home and also on daily field trips. • Offered a safe environment at all times, including daily nap times.
• Sterilized and offered appropriate bottle feeding.
• Assist with toilet training and toileting including diaper changing.
• Responsible for safety and transportation to and from school and appointments.
Jr. Camp Counselor
Community Lutheran Church - Rochester, NY June 2008 to August 2009
Summer 2009
• Supervised children aged 3-6 with breakfast, morning activities, field trips and lunch preparation at a summer day camp.
• Responsible for monitoring children on and off the bus.
Education
Bachelors of Science in Psycholohy in Psycholohy
The College at Brockport State University of New York - Brockport, NY
December 2018
Associates of Science in Psychology in Psychology
Monroe Community College Rochester - New York, NY
2015 Skills
• CPR
• MS Office
• Microsoft Excel
• Documentation
• Powerpoint
• training
• Management
• retail sales
• Organizational Skills • Behavioral Health
• Customer Service
Certifications/Licenses
Drivers License Home Health Aide