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Location: Nashville, TN, USA
University: Saginaw Valley State University
Major: Communication


111 Acklen Park Dr. Apt 329 Nashville, TN 37203 ♦ C:xxx-xxx-xxxx ♦ xxx-xxx-xxxx SUMMARY
Customer service specializing in empathy and humor to provide the utmost satisfying guest experience in any realm while working in a team structured environment.
• Natural leader/coach
• Sales training
• Special events planning
• Superior verbal and written communication
• Crisiscommunication
• Strong client relations
• Employeedevelopment
• Socialmediapageoperations
Various Microsoft Office applications including:
• Word, Excel, Access, PowerPoint, Word Perfect,
and Works; Final Cut Pro and Photoshop on Apple. Worked with Helios system. Micros, Opera, Salespro, and Delphi Systems. Audio Visual training.
WORK HISTORY Assistant Banquet Manager, 12/2017 to 4/2019
The Madison Concourse Hotel and Governor's Club – Madison, WI
• Supervised, mentored and scheduled set up staff and serving staff of over 50 people.
• Oversaw timeliness and quality of food delivery at high-volume events with 28 meeting rooms and 27,000
sq. Ft of meeting space.
• Processed and edited banquet checks after event.
• Maximized customer service by training staff, overseeing operations and resolve issues in a timely manner.
• Motivated and disciplined employees according to established requirements set by the hotel and the union.
• Set performance expectations and provided honest feedback.
• Performed weekly requisitions for upcoming events such as audio visual, information technology, and
linens needed.
• Worked with client before, during, and after event to ensure guest needs and overall experience and expec-
tations were met or exceeded whenever possible.
Program Director/Event Coordinator, 10/2015 to 11/2017 Royal Pin Leisure Center – Indianapolis, Indiana
• Acted as liaison for sales manager to prospective clients
• Developed logistics plan for day of events with clients to ensure best possible event outcome
• Provided extreme detail and communication needs to client before and day of event
• Directed staff for day of event procedures and set up.
• Trained Program Office staff and birthday host staff on procedures and daily office operations
• Recruited new and retain old league members by marketing and promoting new and old leagues
Sales Coordinator, 03/2013 to 10/2015
Hyatt Place Indianapolis/Keystone – Indianapolis, Indiana
• Set up rooming lists, room blocks and processed bulk payment for all incoming groups.
• Liaison between Sales and Operations to ensure a successful event.
• Assisted with catering menu and selections for corporate meetings and events.
• Point person for all set up and take down of meeting room and catered events for up to 80 people • Act as liaison for hotel and top negotiated local rates for reservations and billing needs.
Gallery Host, 03/2012 to 06/2013
Hyatt Place Indianapolis/Keystone – Indianapolis, Indiana
• Assisted guests with check in and check out process in a timely manner for over 120 room hotel
• Accommodated any special requests from guests and resolve guest complaint with immediate attention and
problem solving skills.
• Improved customer service ratings through Hyatt Gold Passport tracking and documentation weekly, and
Medallia scores daily.
• Developed weekly and monthly goals for service scores in relation to the tracking of Medallia and Hyatt
Gold Passport
• Reviewed account information and charges with guests during check-out.
Bachelor of Arts: Communication , May 2010 Saginaw Valley State University - Saginaw, MI
Training and Management Certifications from BPAA University:
• EmployeeMotivation
• Managing Conflict and Employee Discipline
• Increasing Performance and Efficiency

• Basic Food and Beverage Operations • ServSafeCertified

Hospitality, Sales, Marketing, Manager, Food, Beverage