Highly Proficient Customer Service Rep
Highly Proficient Customer Service Rep

Ciarra Smith
Fast Learner & Hard Worker!
Oakland, CA 94609
------------
------------
To obtain a position in an establishment in order to gain experience and knowledge as well as grow within the company.
Key Skill: Experienced Leasing Consultant, administrative assistant. Knowledge in, Invoice, merchandising, pricing and cashiering, Microsoft Office, and customer service. Also, a very strong team player as well as an individual worker.

#readytowork
Authorized to work in the US for any employer
Work Experience
Leasing Consultant
Autumn Springs Apartments - Livermore, CA
March 2018 to April 2020
Performing administrative tasks including, answering multiline phone calls, responding to emails, welcoming potential residents into the office.
Touring units, going lease options, filing paperwork ( paper and e-docs). Responding to leads of new potential residents. Auditing lease, and renewal files. Performing any duties assigned by management.
Salon Coordinator
Avalon School of Cosmetology - Alameda, CA
March 2017 to June 2018
Scheduling clients via phone and email. Confirming appointment times. Finding paperwork for students, potential students, and staff. Data entry. Taking care of tuition fees & client fees.
Nordstrom Sales Associate
Nordstrom - Emeryville, CA
September 2015 to July 2016
Cashiering, putting away go backs, returning instore and online items, team lead associate, closing register and opening registers, signing customers up for credit cards and rewards, assisting other departments when needed.
Administrative Assistant/Receptionist
Mothers On Board - Alameda, CA
April 2014 to March 2016
Responsibilities
Data entry, Answering multi-line phones, setting appointments, handing out mail, sending emails, placing orders efficiently, keeping clean areas.
Education
High school or equivalent in Communications/ Broadcast Journalism
Berkeley City College - Berkeley, CA
January 2010 to June 2012
High school diploma
Skyline High School - Oakland, CA
August 2005 to June 2009
Skills
Server
Sales
Customer Service
POS
MS Office
Word
Microsoft Office
Receptionist
Administrative Assistant
Scheduling
Clerical
Organizational Skills
Outlook
Microsoft Word
Powerpoint
Time Management
Excel
Data Entry
Filing
Phone Etiquette (5 years)
Medical Office Experience (1 year)
Zendesk
Multi-line Phone Systems
Administrative Experience (6 years)
Certifications and Licenses
driver's license
Assessments
Customer Service Fit — Proficient
January 2020
Measures the traits that are important for high-quality customer service.
Full results: Proficient
Call Center Customer Service — Completed
January 2020
Applying customer service skills in a call center setting.
Full results: Completed
Sales: Influence & Negotiation — Highly Proficient
October 2019
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.