High energy, results-driven Account Executive
Kendall Green-El
Professional Summary
High energy, results-driven Account Executive offering 15 years of consultative selling skills, exceptional customer service, digital marketing, & social media management. Motivated team player with excellent skills in relationship building, communication, strategic planning and project management. Ability to build proactive communications and reduce complicated issues into meaningful, actionable projects. Substantial experience in customer service critical communications; market research & competitive intelligence.
Core Competencies
Customer Service
Customer Problem Resolution
Key Account & Territory Management
Lost Account Recovery
New Business Development
Market Research and Strategy Implementation
Prospecting
New Customer Acquisition
Digital Marketing
Branding
Social Media Management
Social Media Marketing
E-Commerce
Press Releases & Media Kits
CRM
Digital Advertising Facebook Ads
Competitor Analysis
Experience
Us Protecting Us (Non Profit) | Atlanta, GA
Social Media & Branding Director | Oct 2015- Present
Create, Plan, Develop, Implement, and Measure the success of creative marketing strategies that drive growth for the clients
Manage social media marketing strategies across multiple channels marketing campaigns and day-to-day activities including: develop relevant content topics to reach the organizations target audience
Create, curate, and manage all digital content (images, video and written).
Monitor, listen and respond to users while cultivating leads and increasing followers, likes, engagement
Bako Dx | Alpharetta, GA
Client Service Specialist | May 2011 � Present
Sales Account Manager | 2013-2016
Support company operations by ensuring client service excellence and client satisfaction.
Handled incoming calls, emails, and or requests from clients, physicians, pathologists, patients,
employees, insurance payers.
Use first call resolution techniques for client support issues and provide clients with appropriate solutions.
Responsible for scheduling specimen pickups via courier databases in a timely manner.
Maintain client and patient confidentiality and adhere to HIPPA and PHI standards.
Accurately and efficiently document client interaction in company CRM and other applications as required.
Managed and gew service a portfolio of over 250 accounts, both national and international, resulting in year-to-date sales in excess of $.5M
Developed profitable relationships with current and prospective client physicians by providing excellent Customer Service
Attended industry conferences nation wide presented company marketing materials to existing and new clients.
Educated client physicians on biopsy techniques, specimen handling & preparation for shipping
Consistently exceeded prospecting and cold calling goals on a daily basis
Maintains up to date knowledge of industry practices and products
Dermatology Associates of Atlanta | Atlanta, GA
Medical Receptionist | August 2010 � October 2010
First Contact for Patients in a fast-paced, high-volume practice
Welcomed patients, attended telephone calls, answered patient inquiries and scheduled appointments
Collect and Organize Patient Information upon Registration
Updated Computer Databases with patient information
Facilitated excellent communication between Physicians, Staff, Patients and Laboratories
Maxwell�s Sports Bar and Grill | Danbury, CT Marketing and Promotions Consultant | July 2009 � October 2009
Coordinated marketing events and promotional activities to ensure successful grand opening
Leveraged social networking opportunities through LinkedIn, Facebook, Twitter to increase company profile and event awareness
Advertising campaigns; artwork selection; copy writing and editing; production of materials
including the company menu & logo
Effective Communication with all levels of management and staff resulting in loyal support and high level of trust and independence
Utilized market research to develop, implement, and market successful, cost-effective, food and beverage specials
Education
SUNY Empire State College | Saratoga Springs, NY
Bachelor of Science � Business Management and Economics � Marketing Sciences
Saint John The Baptist High School |West Islip, NY
High School NY State Regents Diploma
Kendall Green-El
Professional Summary
High energy, results-driven Account Executive offering 15 years of consultative selling skills, exceptional customer service, digital marketing, & social media management. Motivated team player with excellent skills in relationship building, communication, strategic planning and project management. Ability to build proactive communications and reduce complicated issues into meaningful, actionable projects. Substantial experience in customer service critical communications; market research & competitive intelligence.
Core Competencies
Customer Service
Customer Problem Resolution
Key Account & Territory Management
Lost Account Recovery
New Business Development
Market Research and Strategy Implementation
Prospecting
New Customer Acquisition
Digital Marketing
Branding
Social Media Management
Social Media Marketing
E-Commerce
Press Releases & Media Kits
CRM
Digital Advertising Facebook Ads
Competitor Analysis
Experience
Us Protecting Us (Non Profit) | Atlanta, GA
Social Media & Branding Director | Oct 2015- Present
Create, Plan, Develop, Implement, and Measure the success of creative marketing strategies that drive growth for the clients
Manage social media marketing strategies across multiple channels marketing campaigns and day-to-day activities including: develop relevant content topics to reach the organizations target audience
Create, curate, and manage all digital content (images, video and written).
Monitor, listen and respond to users while cultivating leads and increasing followers, likes, engagement
Bako Dx | Alpharetta, GA
Client Service Specialist | May 2011 � Present
Sales Account Manager | 2013-2016
Support company operations by ensuring client service excellence and client satisfaction.
Handled incoming calls, emails, and or requests from clients, physicians, pathologists, patients,
employees, insurance payers.
Use first call resolution techniques for client support issues and provide clients with appropriate solutions.
Responsible for scheduling specimen pickups via courier databases in a timely manner.
Maintain client and patient confidentiality and adhere to HIPPA and PHI standards.
Accurately and efficiently document client interaction in company CRM and other applications as required.
Managed and gew service a portfolio of over 250 accounts, both national and international, resulting in year-to-date sales in excess of $.5M
Developed profitable relationships with current and prospective client physicians by providing excellent Customer Service
Attended industry conferences nation wide presented company marketing materials to existing and new clients.
Educated client physicians on biopsy techniques, specimen handling & preparation for shipping
Consistently exceeded prospecting and cold calling goals on a daily basis
Maintains up to date knowledge of industry practices and products
Dermatology Associates of Atlanta | Atlanta, GA
Medical Receptionist | August 2010 � October 2010
First Contact for Patients in a fast-paced, high-volume practice
Welcomed patients, attended telephone calls, answered patient inquiries and scheduled appointments
Collect and Organize Patient Information upon Registration
Updated Computer Databases with patient information
Facilitated excellent communication between Physicians, Staff, Patients and Laboratories
Maxwell�s Sports Bar and Grill | Danbury, CT Marketing and Promotions Consultant | July 2009 � October 2009
Coordinated marketing events and promotional activities to ensure successful grand opening
Leveraged social networking opportunities through LinkedIn, Facebook, Twitter to increase company profile and event awareness
Advertising campaigns; artwork selection; copy writing and editing; production of materials
including the company menu & logo
Effective Communication with all levels of management and staff resulting in loyal support and high level of trust and independence
Utilized market research to develop, implement, and market successful, cost-effective, food and beverage specials
Education
SUNY Empire State College | Saratoga Springs, NY
Bachelor of Science � Business Management and Economics � Marketing Sciences
Saint John The Baptist High School |West Islip, NY
High School NY State Regents Diploma