Helen Higgins
Helen Higgins
189 Raleigh Tavern Lane ------------
N. Andover, MA 01845 ------------
Objective
Seeking a position which will allow me to utilize my broad experience, communication, planning, coordination, organizational, and problem solving skills.
Skills Summary
+Flexible +Leadership +Multi-tasking +Cross Functional Coordination
+Efficient +Energetic +Regulatory Compliance +Software & IT
+Outgoing +Organized +Project Management +Self-Sufficient
Professional Experience
Ionic Materials, – Woburn, MA 2015- present
Facilities Administrator – EHS Coordinator – IT Coordinator - Executive Assistant for fast paced startup reporting directly to the CEO and VP of Operations:
Responsible for the day to day operations of key functions within the organization:
Facilities
? Led 2.5 year project to spec, find and execute lab expansion: selected Real Estate agent, negotiated lease, drove construction contractor selection and requirements specification and managed the execution of buildout - growing 2 times in 2 years from 5.6K SQFT to 36K SQFT. Made all furnishing and seat assignment decisions. Came in on budget. Drove, planned and executed plant moves. Created seating plan for expanding employee headcount, purchased all furniture & office equipment. Specified and managed IT, plant security and phone system upgrades.
? Responsible for installation, training and maintenance of: complex HVAC systems, plant security, specialty lab space, automated reception, AV, analytical lab equipment and all facilities
? Defined SOW and manage day to day contracts with: construction, IT, plant security, facility services, VOIP phone provider and etc. Landlord point of contact.
? Support purchase requisition process of all lab equipment including safety and facilities prep of infrastructure (HVAC, gases, plumbing etc.). Full Facilities budget, contract and people management responsibilities
EHS
? Actively drive EHS function coordinating cross functional teams. Developed and utilize EHS data base to support management of plant safety and OSHA compliance for all EHS requirements related to R& D Laboratory, Chemical Laboratory, Manufacturing Plant and Analytical Radiation Laboratory.
? Responsible for establishing and delivering corporate trainings for all EHS related categories.
? Manage all SDS, EHS records, HAZ MAT, shipping and waste management records including environmental permits, filings and recordkeeping to local, state and federal requirements.
? Full EHS budget responsibilities.
IT
? Established corporate IT policy, specified IT provider scope of work, selected IT provider, actively redesigned corporate server, web and phone configuration for optimal security, manage daily IT security and day-day user support including specifying, purchasing and installing user and lab systems. First line of user support for IT issues. Standardized hardware configurations, encryption, security and backups of all systems.
? Monitor phishing, malware and security reports and coordinate penetration and vulnerability testing on appropriate intervals.
? Full IT budget responsibilities.
Admin
? Plan and execute day to day admin support including: business office, finance, investors and in house partners. Responsible for: visitor passes, catering, travel, IT support, AV support. Full Admin budget, contract and people management responsibilities.
? Corporate communication: primary point of dissemination of communications to employees, maintain corporate in the news database, manage phone inquiries, support off site remote workers, created and maintain corporate visitor calendar, create and maintain corporate emergency communication system.
? Responsible for direct support to the CEO, including calendar management, travel, meeting coordination, special
research projects, Board Meeting coordination, company event planning and execution.
? Support CEO special projects: RFP responses, lab resource research, corporate hotel rates, visiting partner
housing etc.
? Manage administration of all patents, MTAs, NDAs and private correspondence. Coordinates legal counsel on
matters of intellectual property, landlord negotiation and contracts.
? Manage front end: welcome and greet visitors, manage reception less front end, manage visitor logs.
? Onboard new employees provide training for EHS, phone, emergency communication, security, facility policy
and IT. Off board exiting staff to maintain IP and IT security.
? Previously provided HR and Recruiting support to staff: coordinated interviews and recruiting, expense reporting
new hire training & onboarding.
Haverhill Public Schools – Haverhill, MA 2014-2015 school year
Special Education Team Facilitator & Out of District Coordinator:
? Manage and coordinate cross functional complex teams to deliver education services to students with disabilities.
? Establish and maintain auditable system for documentation compliance to state regulatory requirements.
? Develop compliant education contract for each student. Fast paced high intensity work environment.
Department of Children and Families (DCF) Lowell & Lawrence MA 2010-2014
Education Coordinator:
? Manage, negotiate and advocate for the education of abled and disabled clients in DCF custody.
? Advocate for clients using knowledge of regulatory and legal mandates as leverage with courts & school districts.
? Develop and maintain auditable documentation for case work. Fast paced, high intensity, independent work.
Andover Educational Advocates (education advocacy service) – North Andover, MA 2000-2010
Parent Coach and Educational Advocate, Founder:
? Represent parent/child interest in negotiations with schools - negotiate contracts.
? Deliver formal training sessions, private consultation and representation in formal educational meetings.
? Establish strong client/school relationships focusing on long term win/win outcomes.
Polaroid Corporation- Cambridge, MA 1989-1999
Software Systems Quality Assurance, Department Manager & Project Manager:
? Establish Polaroid Software Quality Program: define software engineering standards, quality processes and
configuration management procedures for the newly formed Software Engineering Department to produce
maintainable and scalable systems, allowing for quicker product development, fault detection, isolation, fix and
improvement to increase product quality and reliability, including a fault database and resolution system.
? Represented corporate interest in international standards meetings (JPEG) & develop corporate strategic alliances.
? Project Manager with budgetary and P&L responsibility. High tech, fast paced, competitive environment.
? FDA GMP and ISO 9000 oversight for systems with integrated software from development through
manufacturing
Titan Systems (a DOD contract technical services organization) - Westboro, MA 1983-1989
Department Manager, Technical Services:
? Led/Coordinate RFP subcontract response teams with corporate partners.
? Hands on technical project management on direct service contracts
? Manage department budget and contract P&L
Raytheon- Wayland, MA: Senior Software Engineer, Quality Assurance: 1981-1983
? Develop and execute quality, test and evaluation program on large scale government contracts.
? Write and maintain test plans and test documentation, assure compliance to client requirements.
? Gather data, compile and report statistical analysis of system performance
Education / Training
2014 -2016 MS Special Education, Cambridge College in progress
2000 Federation for Children with Special Needs – Parent Advocacy Training
1992 MBA Polaroid Certificate Program, Simmons College
1992 Dale Carnegie Public Speaking Course
1986 Toastmaster Public Speaking
1981 BS Mathematics, Computer Science and Economics, University of Pittsburgh,
Certifications: ISO 9000, FDA GMP, Secret Clearance (inactive), MS Project, MS Office, PowerPoint, Photoshop, Excel,
Quick Books, MS Word, Outlook, HTML, Oracle, C, FORTRAN, COBOL, Web Design, UNIX, MAC, PC
Awards
Recipient of Titan Systems Technical Marketing of the Year Award 1988
Volunteer
Federation for Children with Special Needs, advocate - Pro bono advocacy for students with special needs & parent
training
Partners for Youth with Disabilities, trainer - developed training program for parents with transition age teenagers
Foster Care Parent Group, team member - organized fundraisers
Dream Spirit Community Foundation, founder - provided free disability service training for individuals and agencies
Community Cooperative Nursery School, former president - organized fundraisers
CLASS INC, former board member - development
Helen Higgins
189 Raleigh Tavern Lane ------------
N. Andover, MA 01845 ------------
Objective
Seeking a position which will allow me to utilize my broad experience, communication, planning, coordination, organizational, and problem solving skills.
Skills Summary
+Flexible +Leadership +Multi-tasking +Cross Functional Coordination
+Efficient +Energetic +Regulatory Compliance +Software & IT
+Outgoing +Organized +Project Management +Self-Sufficient
Professional Experience
Ionic Materials, – Woburn, MA 2015- present
Facilities Administrator – EHS Coordinator – IT Coordinator - Executive Assistant for fast paced startup reporting directly to the CEO and VP of Operations:
Responsible for the day to day operations of key functions within the organization:
Facilities
? Led 2.5 year project to spec, find and execute lab expansion: selected Real Estate agent, negotiated lease, drove construction contractor selection and requirements specification and managed the execution of buildout - growing 2 times in 2 years from 5.6K SQFT to 36K SQFT. Made all furnishing and seat assignment decisions. Came in on budget. Drove, planned and executed plant moves. Created seating plan for expanding employee headcount, purchased all furniture & office equipment. Specified and managed IT, plant security and phone system upgrades.
? Responsible for installation, training and maintenance of: complex HVAC systems, plant security, specialty lab space, automated reception, AV, analytical lab equipment and all facilities
? Defined SOW and manage day to day contracts with: construction, IT, plant security, facility services, VOIP phone provider and etc. Landlord point of contact.
? Support purchase requisition process of all lab equipment including safety and facilities prep of infrastructure (HVAC, gases, plumbing etc.). Full Facilities budget, contract and people management responsibilities
EHS
? Actively drive EHS function coordinating cross functional teams. Developed and utilize EHS data base to support management of plant safety and OSHA compliance for all EHS requirements related to R& D Laboratory, Chemical Laboratory, Manufacturing Plant and Analytical Radiation Laboratory.
? Responsible for establishing and delivering corporate trainings for all EHS related categories.
? Manage all SDS, EHS records, HAZ MAT, shipping and waste management records including environmental permits, filings and recordkeeping to local, state and federal requirements.
? Full EHS budget responsibilities.
IT
? Established corporate IT policy, specified IT provider scope of work, selected IT provider, actively redesigned corporate server, web and phone configuration for optimal security, manage daily IT security and day-day user support including specifying, purchasing and installing user and lab systems. First line of user support for IT issues. Standardized hardware configurations, encryption, security and backups of all systems.
? Monitor phishing, malware and security reports and coordinate penetration and vulnerability testing on appropriate intervals.
? Full IT budget responsibilities.
Admin
? Plan and execute day to day admin support including: business office, finance, investors and in house partners. Responsible for: visitor passes, catering, travel, IT support, AV support. Full Admin budget, contract and people management responsibilities.
? Corporate communication: primary point of dissemination of communications to employees, maintain corporate in the news database, manage phone inquiries, support off site remote workers, created and maintain corporate visitor calendar, create and maintain corporate emergency communication system.
? Responsible for direct support to the CEO, including calendar management, travel, meeting coordination, special
research projects, Board Meeting coordination, company event planning and execution.
? Support CEO special projects: RFP responses, lab resource research, corporate hotel rates, visiting partner
housing etc.
? Manage administration of all patents, MTAs, NDAs and private correspondence. Coordinates legal counsel on
matters of intellectual property, landlord negotiation and contracts.
? Manage front end: welcome and greet visitors, manage reception less front end, manage visitor logs.
? Onboard new employees provide training for EHS, phone, emergency communication, security, facility policy
and IT. Off board exiting staff to maintain IP and IT security.
? Previously provided HR and Recruiting support to staff: coordinated interviews and recruiting, expense reporting
new hire training & onboarding.
Haverhill Public Schools – Haverhill, MA 2014-2015 school year
Special Education Team Facilitator & Out of District Coordinator:
? Manage and coordinate cross functional complex teams to deliver education services to students with disabilities.
? Establish and maintain auditable system for documentation compliance to state regulatory requirements.
? Develop compliant education contract for each student. Fast paced high intensity work environment.
Department of Children and Families (DCF) Lowell & Lawrence MA 2010-2014
Education Coordinator:
? Manage, negotiate and advocate for the education of abled and disabled clients in DCF custody.
? Advocate for clients using knowledge of regulatory and legal mandates as leverage with courts & school districts.
? Develop and maintain auditable documentation for case work. Fast paced, high intensity, independent work.
Andover Educational Advocates (education advocacy service) – North Andover, MA 2000-2010
Parent Coach and Educational Advocate, Founder:
? Represent parent/child interest in negotiations with schools - negotiate contracts.
? Deliver formal training sessions, private consultation and representation in formal educational meetings.
? Establish strong client/school relationships focusing on long term win/win outcomes.
Polaroid Corporation- Cambridge, MA 1989-1999
Software Systems Quality Assurance, Department Manager & Project Manager:
? Establish Polaroid Software Quality Program: define software engineering standards, quality processes and
configuration management procedures for the newly formed Software Engineering Department to produce
maintainable and scalable systems, allowing for quicker product development, fault detection, isolation, fix and
improvement to increase product quality and reliability, including a fault database and resolution system.
? Represented corporate interest in international standards meetings (JPEG) & develop corporate strategic alliances.
? Project Manager with budgetary and P&L responsibility. High tech, fast paced, competitive environment.
? FDA GMP and ISO 9000 oversight for systems with integrated software from development through
manufacturing
Titan Systems (a DOD contract technical services organization) - Westboro, MA 1983-1989
Department Manager, Technical Services:
? Led/Coordinate RFP subcontract response teams with corporate partners.
? Hands on technical project management on direct service contracts
? Manage department budget and contract P&L
Raytheon- Wayland, MA: Senior Software Engineer, Quality Assurance: 1981-1983
? Develop and execute quality, test and evaluation program on large scale government contracts.
? Write and maintain test plans and test documentation, assure compliance to client requirements.
? Gather data, compile and report statistical analysis of system performance
Education / Training
2014 -2016 MS Special Education, Cambridge College in progress
2000 Federation for Children with Special Needs – Parent Advocacy Training
1992 MBA Polaroid Certificate Program, Simmons College
1992 Dale Carnegie Public Speaking Course
1986 Toastmaster Public Speaking
1981 BS Mathematics, Computer Science and Economics, University of Pittsburgh,
Certifications: ISO 9000, FDA GMP, Secret Clearance (inactive), MS Project, MS Office, PowerPoint, Photoshop, Excel,
Quick Books, MS Word, Outlook, HTML, Oracle, C, FORTRAN, COBOL, Web Design, UNIX, MAC, PC
Awards
Recipient of Titan Systems Technical Marketing of the Year Award 1988
Volunteer
Federation for Children with Special Needs, advocate - Pro bono advocacy for students with special needs & parent
training
Partners for Youth with Disabilities, trainer - developed training program for parents with transition age teenagers
Foster Care Parent Group, team member - organized fundraisers
Dream Spirit Community Foundation, founder - provided free disability service training for individuals and agencies
Community Cooperative Nursery School, former president - organized fundraisers
CLASS INC, former board member - development