Heather Brace
Heather K. Brace
1162 rue Max,
Gatineau, Qc
J8P 7V5
(819) 661
7741; ------------
Summary
� Outstanding work ethic and very punctual.
� Excellent written and verbal communication skills developed in client service settings as well as
higher education.
� Second Language Evaluation; French Second Language BBB.
� Strong problem solving skills used to increase efficiency for the organization.
� Demonstrated ability to adapt qui ckly to various environments.
Skills
Teamwork
Worked closely with many individuals, coworkers, clients, ensuring all were working efficiently,
and without difficulty, assisted with various assignments when the need arose.
Communication
Excellent interpersonal skills, both with clients and employers. Bilingual communication in both
official languages. Clear, concise communication with clients with special needs. Outreach
qualificatio ns in both secular work & volunteer work positions.
Computer Skills
Trained in Office Software, Outlook, Microsoft Office Word, PowerPoint, and Excel.
Customer Service
Provided clients and customers with excellent, helpful service and provided people with the
utmost respect. Handling people's complaints and criticisms with professionalism and
understanding.
Education
S.S.G.D. Ascension Collegiate High School, 1989
Bay Roberts, Newfoundland
Graduated with Honors (top honors in French second language)
Carbonear Community College, 1989 to 1991
Carbonear, Newfoundland, College Diploma in Barber/Hairstylist
Certification in Sma ll Business management & customer service
Eastern Quebec Learning Center, 1994 to 1995
Ste. Foy, Quebec
Certification in Bilingual Hotel Receptionist & small business management
2
2
Education
Education
Ottawa Catholic School Board; 2009 to 2010Ottawa Catholic School Board; 2009 to 2010
Office Systems Course; Microsoft Word, Outlook, Book keeping, Excel Spreadsheet, Pivot tables.Office Systems Course; Microsoft Word, Outlook, Book keeping, Excel Spreadsheet, Pivot tables.
St. John Ambulance CertificationSt. John Ambulance Certification
Work Experience
Work Experience
Personal SupportPersonal Support Worker for Dementia Patients, May 2016 to presentWorker for Dementia Patients, May 2016 to present
Caring for the special needs of patients, clients. Providing personal support in executing various Caring for the special needs of patients, clients. Providing personal support in executing various
tasks, providing transportation to & from Doctor's appointments. Property manatasks, providing transportation to & from Doctor's appointments. Property management, clericalgement, clerical
responsibilities, paying bills, filing. Dispensing medication, personal banking.responsibilities, paying bills, filing. Dispensing medication, personal banking.
Personal Support Worker; Veteran's Affairs, 2012 to presentPersonal Support Worker; Veteran's Affairs, 2012 to present
Personal Care for a retired corporal. Providing nutritious mePersonal Care for a retired corporal. Providing nutritious meals, transporting client to & fromals, transporting client to & from
appointments, providing care for client's service dog.appointments, providing care for client's service dog.
Home Instead Senior Care, 2012 to 2014Home Instead Senior Care, 2012 to 2014
260 Hearst Way, Kanata, Ontario260 Hearst Way, Kanata, Ontario
Personal support worker and companion services.Personal support worker and companion services.
Property Manager, Ottawa, Ontario, 2009 to 2011Property Manager, Ottawa, Ontario, 2009 to 2011
Responsibilities included being first response to tenants needs, lease signing, exchange of keys, Responsibilities included being first response to tenants needs, lease signing, exchange of keys,
collecting rent checks, bank deposits & transactions for the landlord, collecting rent checks, bank deposits & transactions for the landlord, including arranging andincluding arranging and
overseeing repairs, maintenance as well as responding to emergencies.overseeing repairs, maintenance as well as responding to emergencies.
Personal Support Worker for Quadriplegic & Paraplegic Patients; Ottawa, 2008 to 2010Personal Support Worker for Quadriplegic & Paraplegic Patients; Ottawa, 2008 to 2010
Personal Care, companion services to & Personal Care, companion services to & from appointments using Paratranspo. Clericalfrom appointments using Paratranspo. Clerical
responsibilities, filing, payment of bills, bank deposits & withdrawals. Administeringresponsibilities, filing, payment of bills, bank deposits & withdrawals. Administering
medication, providing nutritious meals.medication, providing nutritious meals.
Bilingual Personal Assistant at the Syrian EmBilingual Personal Assistant at the Syrian Embassy, Ottawa, Ontario, 2008 to 2010bassy, Ottawa, Ontario, 2008 to 2010
Clerical tasks, event photographer, assisting in catering for special eventsClerical tasks, event photographer, assisting in catering for special events
Bilingual Hotel Receptionist, Auberge St. Antoine, Vieux Port, Old Quebec, 1994 to 1995Bilingual Hotel Receptionist, Auberge St. Antoine, Vieux Port, Old Quebec, 1994 to 1995
Responsibilities incResponsibilities included checking in & checking out clients using both the hotel computerluded checking in & checking out clients using both the hotel computer
system & the manual log book system, billing, accounts receivable, accounts payable,system & the manual log book system, billing, accounts receivable, accounts payable,
welcoming clients, responding to individual as well as tour group needs.welcoming clients, responding to individual as well as tour group needs.
Bilingual Animator, Explore Sound & Light Diorama, Vieux Port, Old Quebec, 1994Bilingual Animator, Explore Sound & Light Diorama, Vieux Port, Old Quebec, ------------5
Bilingual narration for organized tour groups highlighting the history of Quebec, followed by anBilingual narration for organized tour groups highlighting the history of Quebec, followed by an
interactive history game with the patrons ainteractive history game with the patrons at the end of the history show.t the end of the history show.
3
3
Neville's Hairstyling & Barber Shop, Bay Roberts, Newfoundland, 1991 to 1993Neville's Hairstyling & Barber Shop, Bay Roberts, Newfoundland, 1991 to 1993
Specializing in hairstyling & barber tasks & highlighting customer service & sales.Specializing in hairstyling & barber tasks & highlighting customer service & sales.
ReferencesReferences
References available upon request.References available upon request.
Heather K. Brace
1162 rue Max,
Gatineau, Qc
J8P 7V5
(819) 661
7741; ------------
Summary
� Outstanding work ethic and very punctual.
� Excellent written and verbal communication skills developed in client service settings as well as
higher education.
� Second Language Evaluation; French Second Language BBB.
� Strong problem solving skills used to increase efficiency for the organization.
� Demonstrated ability to adapt qui ckly to various environments.
Skills
Teamwork
Worked closely with many individuals, coworkers, clients, ensuring all were working efficiently,
and without difficulty, assisted with various assignments when the need arose.
Communication
Excellent interpersonal skills, both with clients and employers. Bilingual communication in both
official languages. Clear, concise communication with clients with special needs. Outreach
qualificatio ns in both secular work & volunteer work positions.
Computer Skills
Trained in Office Software, Outlook, Microsoft Office Word, PowerPoint, and Excel.
Customer Service
Provided clients and customers with excellent, helpful service and provided people with the
utmost respect. Handling people's complaints and criticisms with professionalism and
understanding.
Education
S.S.G.D. Ascension Collegiate High School, 1989
Bay Roberts, Newfoundland
Graduated with Honors (top honors in French second language)
Carbonear Community College, 1989 to 1991
Carbonear, Newfoundland, College Diploma in Barber/Hairstylist
Certification in Sma ll Business management & customer service
Eastern Quebec Learning Center, 1994 to 1995
Ste. Foy, Quebec
Certification in Bilingual Hotel Receptionist & small business management
2
2
Education
Education
Ottawa Catholic School Board; 2009 to 2010Ottawa Catholic School Board; 2009 to 2010
Office Systems Course; Microsoft Word, Outlook, Book keeping, Excel Spreadsheet, Pivot tables.Office Systems Course; Microsoft Word, Outlook, Book keeping, Excel Spreadsheet, Pivot tables.
St. John Ambulance CertificationSt. John Ambulance Certification
Work Experience
Work Experience
Personal SupportPersonal Support Worker for Dementia Patients, May 2016 to presentWorker for Dementia Patients, May 2016 to present
Caring for the special needs of patients, clients. Providing personal support in executing various Caring for the special needs of patients, clients. Providing personal support in executing various
tasks, providing transportation to & from Doctor's appointments. Property manatasks, providing transportation to & from Doctor's appointments. Property management, clericalgement, clerical
responsibilities, paying bills, filing. Dispensing medication, personal banking.responsibilities, paying bills, filing. Dispensing medication, personal banking.
Personal Support Worker; Veteran's Affairs, 2012 to presentPersonal Support Worker; Veteran's Affairs, 2012 to present
Personal Care for a retired corporal. Providing nutritious mePersonal Care for a retired corporal. Providing nutritious meals, transporting client to & fromals, transporting client to & from
appointments, providing care for client's service dog.appointments, providing care for client's service dog.
Home Instead Senior Care, 2012 to 2014Home Instead Senior Care, 2012 to 2014
260 Hearst Way, Kanata, Ontario260 Hearst Way, Kanata, Ontario
Personal support worker and companion services.Personal support worker and companion services.
Property Manager, Ottawa, Ontario, 2009 to 2011Property Manager, Ottawa, Ontario, 2009 to 2011
Responsibilities included being first response to tenants needs, lease signing, exchange of keys, Responsibilities included being first response to tenants needs, lease signing, exchange of keys,
collecting rent checks, bank deposits & transactions for the landlord, collecting rent checks, bank deposits & transactions for the landlord, including arranging andincluding arranging and
overseeing repairs, maintenance as well as responding to emergencies.overseeing repairs, maintenance as well as responding to emergencies.
Personal Support Worker for Quadriplegic & Paraplegic Patients; Ottawa, 2008 to 2010Personal Support Worker for Quadriplegic & Paraplegic Patients; Ottawa, 2008 to 2010
Personal Care, companion services to & Personal Care, companion services to & from appointments using Paratranspo. Clericalfrom appointments using Paratranspo. Clerical
responsibilities, filing, payment of bills, bank deposits & withdrawals. Administeringresponsibilities, filing, payment of bills, bank deposits & withdrawals. Administering
medication, providing nutritious meals.medication, providing nutritious meals.
Bilingual Personal Assistant at the Syrian EmBilingual Personal Assistant at the Syrian Embassy, Ottawa, Ontario, 2008 to 2010bassy, Ottawa, Ontario, 2008 to 2010
Clerical tasks, event photographer, assisting in catering for special eventsClerical tasks, event photographer, assisting in catering for special events
Bilingual Hotel Receptionist, Auberge St. Antoine, Vieux Port, Old Quebec, 1994 to 1995Bilingual Hotel Receptionist, Auberge St. Antoine, Vieux Port, Old Quebec, 1994 to 1995
Responsibilities incResponsibilities included checking in & checking out clients using both the hotel computerluded checking in & checking out clients using both the hotel computer
system & the manual log book system, billing, accounts receivable, accounts payable,system & the manual log book system, billing, accounts receivable, accounts payable,
welcoming clients, responding to individual as well as tour group needs.welcoming clients, responding to individual as well as tour group needs.
Bilingual Animator, Explore Sound & Light Diorama, Vieux Port, Old Quebec, 1994Bilingual Animator, Explore Sound & Light Diorama, Vieux Port, Old Quebec, ------------5
Bilingual narration for organized tour groups highlighting the history of Quebec, followed by anBilingual narration for organized tour groups highlighting the history of Quebec, followed by an
interactive history game with the patrons ainteractive history game with the patrons at the end of the history show.t the end of the history show.
3
3
Neville's Hairstyling & Barber Shop, Bay Roberts, Newfoundland, 1991 to 1993Neville's Hairstyling & Barber Shop, Bay Roberts, Newfoundland, 1991 to 1993
Specializing in hairstyling & barber tasks & highlighting customer service & sales.Specializing in hairstyling & barber tasks & highlighting customer service & sales.
ReferencesReferences
References available upon request.References available upon request.