Hazel's Resume
Hazel's Resume

Professional Skills
Managerial, Administrative and Customer Service Experience (5 years)
� Personnel: Interviewing; Onboarding; Training; Scheduling; Mentoring; Assessing; Supervising; Providing Critical Feedback; Initiating Separation

� Financial: Budgeting; Reconciling; Managing Inventory; Ordering; Forecasting

� Customer Service: Problem-solving, Dynamically Directing Resources, Defining and Maintaining an Inclusive Environment, establishing a Customer �Focused Culture; Resolving Challenges and Complaints; Communicating Customer Feedback to Leadership; Designing and Implementing New Strategies for New Product Promotions

� Proficiencies: Microsoft Office Suite, Google Suite, Basic Programming, Financial, Scheduling and Inventory Systems, Social Media Platforms including Instagram, Twitter, Facebook, Tumblr
Education
Psychology, BA / August 2017 � Present / Arizona State University
Degree to be completed online, expected May 2020
Psychology, BA /August 2013 � December 2016/ Indiana University - Bloomington
Extensive Courses in Business, Economics, Computer Science, International Studies and Psychology
Experience
Starbucks, Arlington, MA & Mishawaka, IN
Shift Supervisor / February, 2018 � May 2019 (MA)
Shift Manager / February, 2017 � February, 2018 (IN)
Partner of the Quarter in October, 2017, nominated by co-workers.
Full-time positions requiring managerial, financial and customer service skills.
Responsibilities included all aspects of employee supervision, shift management and scheduling, frontline contact for customers and staff, and product inventory and marketing.
Leveraged strong interpersonal skills, emotional intelligence, effective oral communication, dynamic reallocation of resources in response to changing needs across the shift, problem-solving and adaptability and positive and professional demeanor.

Offices of Collins LLC, IU-Bloomington, IN
Office Assistant/ May 2016 � December 2016
Part-time administrative assistant position requiring strong administrative and communicative skills. Responsibilities included resolving student issues and complaints, generating reports, assisting students, providing on-campus information, advertising, event planning and execution, budgeting, and reconciling expenses. Leveraged strong interpersonal skills, attention to detail, careful analysis, strategic vision, written communication skills and planning.
Cheshire Caf�, Collins LLC, IN
Co-Manager, Hiring/Inventory Manager/ August 2014 � December 2016
Manager position at a student run, non-profit caf�. Responsibilities included hiring, scheduling, taking inventory, ordering, and daily managing. Leveraged creativity, setting up an inclusive and welcoming environment.

Collins LLC, IU-Bloomington, IN
Volunteer position at the Collins Living and Learning Community
Co-Chair of BOEP (Board of Educational Programming) / August 2014 - December 2016
Part-time co-chair of BOEP, in charge of reviewing potential college courses for students to take within Collins LLC of the College of Arts & Sciences. Responsibilities included hosting fireside chats, professor dinners, funding educational programming for the community, and picking the college courses students in the community would have the opportunity to take. The process to pick courses involved reviewing course proposals, interviewing potential professors, and accessing whether the submitted syllabi met the needs of the students as well as providing them a quality educational experience. Leveraged student feedback within the community, fostered student-staff-faculty dialogue, pursued the inclusion of education catered to the interest of the community.