Harrison A. Smith
Dynamic, enthusiastic, and resourceful professional with more than eight years of expertise providing hands-on leadership, strong analytical skills, project design and implementation, experience working with senior leadership, strategic planning, and reporting for the top supply chains in the country. Experienced in operations, cost reduction, systems support, procurement, and data analytics. Excels at building and maintaining relationships with customers, vendors, and teams. Adept at resolving issues with creative and innovative solutions and at developing teams that maximize productivity and produce superior results.
LEAN Certified, 2013
SAFe 4 Agilist, 2018
FEDEX SUPPLY CHAIN, Cranberry, PA
Business Analyst II (08/2016 – Present)
Build and manage a weekly dashboard for a new FedEx Fulfillment business unit; provide one-off analytics requests, and sales revenue calculators for prospective customers.
Liaise between the Customer Support team and Operations.
Provide capacity forecasting.
Develop a customer tracking portfolio.
Interim manager of the Analytics team
Lead strategic planning to win the liquidation business from xxx-xxx-xxxx resulting in a Gross Margin of 27%.
Created a cost estimator model for the Sales team to use to provide prospect specific details
Identified 3 features of service for FedEx Fulfillment and acted as Product Owner to translate requirements to the developers
Provided market information for the Consumer-Industrial business unit; designed/created decks on current segment trends; assisted in senior leadership presentations; and updated management on recent news for current customers.
Created and maintained a competitor database; analyzed YoY business unit financials.
Awarded three FedEx Bravo Zulus, for team members who exhibited exemplary performance above and beyond normal job responsibilities; received one for Inventory Reconciliation that saved the business unit $160K; leading efforts to win the xxx-xxx-xxxx Liquidation business; and around-the-clock support throughout FedEx Fulfillment’s first peak season
GENCO (Acquired by FedEx), Blawnox, PA
Continuous Improvement Analyst (04/2013 – 08/2016)
Charged with overseeing eCommerce Processing and Sales, redefining product/pricing strategies to become profitable, and for creating productivity metrics to maintain efficiencies and productivity levels.
o Designed 3 modules in GENCO’s WMS to efficiently list products for sale on xxx-xxx-xxxx; this project increased productivity at the warehouse by 20%
o Analyzed sales and profitability and then led the transition to being more selective with sale units for the channel. Because of the decrease in product and increase in productivity, successfully reduced headcount from 20 FTEs to 5, and improved profitability from a breakeven company to clearing 19% Net Margin in final month.
Sourced of new warehouse locations that saved $875K in transportation costs in year one.
Contributed to four facility start-ups, including the Walmart Canada launch within 45 days of contract execution by optimizing the warehouse design, and training new teammates on processes and procedures; team received the highest customer service score in Marketplace history.
Developed processing metrics and oversaw the deployment of standard work across the network.
As a part of the Business Analyst Support team, identified opportunities within the WMS to improve efficiencies.
o Instituted multi-unit order pick logic to streamline the fulfilment process.
o Led process flow mapping sessions to identify waste.
o Performed UAT and QA on new features added to the WMS.
o Wrote SOPs and trained teammates on the new processes.
Awarded the Marketplace STAR Award for the Amazon Get-Well Project (12/2014), and Wal-Mart Canada Start-up (10/2015) in recognition of exceptional service in support of sustainable profits and customer service.
UPMC, Pittsburgh, PA
Supply Chain Analyst; Manager, Procurement and Sourcing; Associate Sourcing Analyst; Sourcing Specialist (05/2010 – 04/2013)
Collaborated with contracted Mail/Courier companies to identify improvement areas and cost reductions.
Presided over multiple contract negotiations for Corporate Services, Consultants, IT, and Construction/Facilities.
As a Manager, Procurement and Sourcing, responsible for managing onsite Sourcing Specialists tasked with assisting in the transition of UPMC Hamot to a part of the UPMC Health System.
As an Associate Sourcing Analyst, supervised Sourcing Specialists, and bolstered productivity by creating a PO confirmation process and measurement tool.
Developed KPI for UPMC's Supply Chain department leading to a decrease in error rates when processing Purchase Orders.
Successfully negotiated $112,000 in cost savings for the enterprise through vehicle sales and purchases.
Bachelor of Science, Supply Chain and Information Systems | Penn State University, State College, PA
Process improvement, team training, problem-solving, Data mining, strategic analysis, data modeling