Hannah Ferguson-Resume
Hannah Ferguson
A self-motivated, multitalented individual with a demonstrated history in the performance and customer service industry. A creative type with a love for learning, ready to
expand her skill set!
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- Seattle, United States
- ------------/in/hannah-ferguson-ba1b05132
SOFT SKILLS
* Teambuilding * Resourcefulness * Adaptivity * Multi-Tasking * Decision Making * Detail Oriented * Excellent Interpersonal Skills * Strong Work Ethic * Emotional Intelligence * Excellent Written and Verbal Communication
HARD SKILLS
* Google Docs * Editing & Proofreading * Microsoft Outlook * Microsoft Excel * Microsoft Word * Microsoft PowerPoint * Google Calendar * Adobe Illustrator * Trello * Social Media Management
WORK EXPERIENCE
Zaklabs Costume Company
Renton, WA
03/2017 – Present
Administrative Assistant / Prop and Costume Architect
* Improved customer response rate from 85% to 95% by reviewing customer feedback and creating a weekly task list.
* Expanded social media presence by over 50% by strengthening content, monitoring audience reception and adding accounts to 3 new applications.
* Streamlined the process of receiving and scheduling commissions by creating separate receiving emails.
* Created and managed computer organizational tools to track progress, expenses, and client information.
* Scheduled monthly team meetings to discuss progress, company growth and project budgets.
Starbucks
Seattle, WA
06/2016 – Present
Shift Supervisor / Coffee Master
* Planned, implemented, and supervised weekly coffee tastings at two different stores to further partner and customer education.
* Improved partner relations by 15% through active listening, encouragement, and coaching.
* Responsible for cash management confidentiality, inventory, staff and customer supervision, and store safety education and leadership.
* Trained 10 new and returning partners on store procedures, policy, and customer connections using a variety of teaching tactics and morale maintenance.
* Created and organized a social media page for the store to improve customer connection with partners
EDUCATION
- BFA in Acting
- Missouri State University
INTERESTS
Rock Climbing * Costume Making * Improvisational Comedy * International Travel * Photography * Mexican Food
Hannah Ferguson
A self-motivated, multitalented individual with a demonstrated history in the performance and customer service industry. A creative type with a love for learning, ready to
expand her skill set!
- ------------
- ------------
- Seattle, United States
- ------------/in/hannah-ferguson-ba1b05132
SOFT SKILLS
* Teambuilding * Resourcefulness * Adaptivity * Multi-Tasking * Decision Making * Detail Oriented * Excellent Interpersonal Skills * Strong Work Ethic * Emotional Intelligence * Excellent Written and Verbal Communication
HARD SKILLS
* Google Docs * Editing & Proofreading * Microsoft Outlook * Microsoft Excel * Microsoft Word * Microsoft PowerPoint * Google Calendar * Adobe Illustrator * Trello * Social Media Management
WORK EXPERIENCE
Zaklabs Costume Company
Renton, WA
03/2017 – Present
Administrative Assistant / Prop and Costume Architect
* Improved customer response rate from 85% to 95% by reviewing customer feedback and creating a weekly task list.
* Expanded social media presence by over 50% by strengthening content, monitoring audience reception and adding accounts to 3 new applications.
* Streamlined the process of receiving and scheduling commissions by creating separate receiving emails.
* Created and managed computer organizational tools to track progress, expenses, and client information.
* Scheduled monthly team meetings to discuss progress, company growth and project budgets.
Starbucks
Seattle, WA
06/2016 – Present
Shift Supervisor / Coffee Master
* Planned, implemented, and supervised weekly coffee tastings at two different stores to further partner and customer education.
* Improved partner relations by 15% through active listening, encouragement, and coaching.
* Responsible for cash management confidentiality, inventory, staff and customer supervision, and store safety education and leadership.
* Trained 10 new and returning partners on store procedures, policy, and customer connections using a variety of teaching tactics and morale maintenance.
* Created and organized a social media page for the store to improve customer connection with partners
EDUCATION
- BFA in Acting
- Missouri State University
INTERESTS
Rock Climbing * Costume Making * Improvisational Comedy * International Travel * Photography * Mexican Food