Gueadie Joseph Resume
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Gueadie Joseph Resume

Gueadie Joseph



3129 Oakland Shores, Drive
Apt A101
Lauderdale Lakes, FL 33309 G------------ ------------



To obtain a position in which I am able to advance and display my commitment to growth and learning.


Miami Dade Cardiology Consultants-Medical Office Specialist/PBX Operator
3801 Biscayne Blvd Suite 300
Miami, Florida 33137
12/18-September 30th 2019
• Scheduling appointments
• Direct all incoming calls to respective departments/individuals
• Communicate with external medical professionals
• Manage multiple phone lines
• Page doctors for routine consults/orders



Dr. Robert Antoine- Office Staff
July 2015-April 2018
• Checking in/out all patients in office for doctor’s visit.
• Ensuring that all co-pays are collected.
• Authorizing medications via telephone, per doctor’s instructions to pharmacies and insurance companies.
• Complete all billings monthly for each doctor.
• Setting up weekly lunches with various sales reps, based on doctor’s schedule.



Front Desk/PBX operator Fort Lauderdale, Florida
02/2014-May 2015
• Responsible for checking in/checking out all hotel guests.
• Issuing room keys
• Closing out all guests’ folio during departure.
• Handling cash, credit card transactions daily.
• Communicating with management, housekeeping, and bell/ valet staff for all guests requests.
• Answering and transferring all calls to the appropriate department in the hotel.
• Directing traffic in lobby during special events.



Receptionist
01/2011-01/2013, My Addiction Yoga and Cycling Studio, Hallandale Bch, Florida
• Greeted members and guests in a welcoming and professional manner.
• Made reservations for trainers, yoga and cycling instructors.
• Collected cash payments from members and nonmembers before each class.
• Sanitized spin bikes and mats after each class.
• Helped management with promotional with Living Social and Groupon, health fairs, social media.



Spa Attendant
09/2009 /09/2011, Spa at Icon Brickell, Viceroy Miami,
Miami, Florida
• Daily cleaning of fitness equipment.
• Help monitor pool area; towels, chairs, trash, etc.
• Remove dirty linen to designated area.
• Maintain a professional, clean and sanitary appearance of the Spa, locker rooms, and fitness are and pool area.
• Restock towels in women locker rooms and pool.




Customer Service
04/2008- 11/2008 plus One Holdings, Front Desk Receptionist, Miami, Florida

• Responsibilities included greeting members and guests as they enter the spa, using a personalized approach.
• Consistently offer the highest level of personalized service.
• Respond to guest/member suggestions, concerns, and complaints in a timely, professional, and consistent manner.
• Answer and transfer calls appropriately.
• Adhere to safety and policies and procedures.
• Develop understanding of the operations of the entire Spa/Fitness Center and awareness of the hotel.
• All other duties assigned.
• Springer Miller and Opera experienced.




Education
07/2007 -03/02008 Miami Dade County Public Schools, Data Entry, Miami, Florida
(Temporary Assignment)

• Responsibilities included accurately entering student’s lunch applications into Database.

• Speaking to parents regarding their income, and determining if the child was Eligible for reduced lunch

Customer Service
09/2006-06/2007 The Wedding Experience, Data Entry Specialist, Miami, Florida
• Responsible for accurately entering all documents received into database
• Made courtesy calls to brides daily regarding marriage license information, cancellation letters, declined credit cards, and guests list.
• Involved with coordinating wedding packages and reception services, providing details on procedures and policies, boarding information, ship policies.
• Responsible in assisting clients with questions, concerns and/or problems on their special day.

Customer Service
08/2005 -07/2006 Payless Car Rental, Customer Service Agent, Ft. Lauderdale, Florida
• Performed as a CSR in assisting clients with reservation for rentals.
• Appropriately opened and closed each reservation based on company guidelines
• Extended clients contract via telephone into database
• Made courtesy calls reminding clients of vehicle due backs.
• Performed cash and all credit card transactions appropriately.
• Maintained cash draws of $200 daily.





,
Continental Group Property Management, Hollywood, Fl
August 2004-November 2005

• Performed a as a front desk /concierge professional and appropriately responded to all requests made by residents and guests.

• Advised property manager of all electrical and mechanical failures within the building and acted as a liaison between contractors and company in regards to all necessary repairs and onsite visits.
• Welcomed guests upon entering and exiting property while acting as initial contact person for all residents and guests.
• Report to management any and all suspicious behavior/ and burglaries.
• Monitored electronic control systems and gave residents and guests access to elevators.
• Accurately maintained daily logs and records of all out of town guests and gave all housekeeping and live out nannies clearances.

Customer Service
01/2003 -07/2003 Walgreens, Assistant Beauty Advisor, Miami, Florida
• Responsible for setting up promotional displays on Maybeline, L’Oréal, Revlon products.
• Informed customers of new promotional products during store visits.
• Consulted with customers on application and maintenance on Maybeline L’Oréal Revlon products.
• Assist clients with issues and concerns in a fair and calm manner.
• Maintained inventory control and processed merchandise markdowns.
• Offer suggestions to fit clients wants and needs
• Maintained cash draws of $100 to $200 per shift
• Greeted customers in a welcoming manner
• Acted as a backup for verifying cash register at the end of the day and accepted pay forms such as Visa, MasterCard, and American Express.







Skills
• Windows
• World Wide Web
• 10 key adding machine
• Cash Register Operations
• Money Handling
• Opera
• Power Point
• Excel
• Microsoft Word
• Proficient in computer spa programs, customer service, sales.
• Skilled in all aspects of working in a spa

• Skilled in analyzing and determining which treatments are necessary for client’s individual needs.
• Facial experience includes anti-aging, peels, acne facials, back facials, waxing, and microdermabrasion.













Education
• Corporate Academy North, Miami Dade County Public Schools
• High School Diploma, June 1996
• School Of Health Careers, Dental Assisting Program, April/2006

• Sheridan Technical Center, Hollywood, Florida. Skincare/ Facial Specialist, Completed, October 2010

• Currently enrolled full time at Barry University, pursuing a Bachelors in Public Administration. Fall 2019







References available upon requests.