Great Customer Service Experience!
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Location: Helena, MT, USA
School: Helena College
Field of Study: Nursing

Great Customer Service Experience!

Summary

I am a responsible and motivated worker with experience in customer service through Emergency Room registration and teaching swimming lessons. I have a Bachelor's degree in Food and Nutrition from Montana State University in Bozeman and am working on a Nursing degree from Helena College. I am hard working, task oriented and calm under pressure.

Education

Helena College
Associates of Nursing
Helena, Montana
Enrolled August 2018
I am currently attending Helena College in their ASRN program with the goal of becoming a Registered Nurse upon graduation in May of 2020.

Montana State University
Bachelor's Degree
Bozeman, Montana
Graduated May 2017
I graduated with honors in Nutrition Science, with extra courses focused in Genetics. I graduated in four years with a 3.6 GPA.

Bozeman High School
High School Diploma
Bozeman, Montana
Graduated June 2013
I graduated with honors and a 3.9 GPA. I also participated in National Honor Society through the high school.

Employment History

Bozeman Health Deaconess Hospital
Registrar
Bozeman, Montana
September 2017 – August 2018
I worked primarily in the Emergency Room as a registrar. I would register the patients that came in on ambulances, sometimes very urgently. I also checked people in at the front desk and communicated with the medical personnel about the patient's condition and any high priority information. Some of my shifts would be on the hospital's main switchboard, answering general phone lines for the whole complex. There would be as many as 500 calls in a single 8 hour shift. My other job duties included floating to the clinic registration to aid in checking patients in during high traffic times and floating to the hospital floors to obtain additional registration information from admitted patients. I left that job when I moved to Helena for college.

Lone Mountain Gymnastics
Swimming Instructor/Deck Manager
Bozeman, Montana
September 2011 – September 2017
I began working as a swimming instructor for group lessons for children aged 3-12 years old. I took on more responsibility as I continued my employment and began teaching lessons for parents and children under the age of 3 and occasional private lessons for all ages. I became lifeguard certified and was given deck managing shifts, where I would oversee the pool as lessons went on. I would organized the kids into classes, talk with parents about their kids, the lessons and the program in general, lifeguard, instruct and correct the staff when needed and solve any problems that would arise. I was also the one to unlock the pool at the beginning of those shifts and close/lock up after the shift at night. My last roles to be added were to organize and coordinate the advanced swimming program and the summer day camp swimming program. I wrote lesson plans and evaluated children for the advanced program, as well as teaching for it, and organized specialized swimming information for the students and parents. For the camp, I lifeguarded and was in charge of the kids while they were in the pool. We went over rules every day and had a learning activity related to swimming. I left that job when I graduated college and was needing to find a full time job.

Hobbies & Interests

I have been riding horses my whole life and love animals. I love being active and have been a swimmer since high school. I am very interested in the sciences, specifically relating to health and nutrition.

Professional Skills

Computer Skills: Intermediate
Communication: Advanced
Ability to Work Under Pressure: Advanced
Decision Making: Advanced
Adaptability: Advanced
Leadership: Advanced
Task Oriented: Advanced
Customer Service: Advanced
Swimming Teaching: Advanced

Swimming, Customer Service, Registration, Teaching, Leadership