Graduate Student Needs Experience
Alyssa Vega
1768 Cambria Court,
San Jacinto, CA 92583
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Professional Summary
� 5+ Years of Customer Service Experience
� 4+ Years of Sales Experience
� Various roles including:
o Central Supply Technician
o Independent Sales Consultant
o Executive Assistant
o Management Trainee
Experienced individual dedicated to providing high quality services and positive results. Proven ability to achieve organizational objectives. Innovative problem solver whose areas of expertise include day-to-day operations, customer service, regulatory compliance, interoperability, optimization, and marketing.
Application Experience
� Microsoft Office proficient
� Creative Writing experience
� Customer Service expertise
� Organization skills
� Social Media expertise
� Can type 70+ WPM
Highlights
� Prior experience with email marketing campaigns
� Able to work in a team of varying skill sets
� Strong background in customer service
� Strong understanding of branding and marketing principles
� Experience utilizing social media for marketing
� Proven writing skills
Work Experience
Facility: GameStop Apr 2019 � Current
Position/Title: Guest Advisor
Primary Responsibilities:
� Performed daily operations such as restocking shelves, reorganizing showroom floor, and answering phone calls
� Handled customer questions/complaints accordingly
� Cleaning the store during downtime
� Respectful when interacting with customers and coworkers
� Handled cash transactions
Facility: United States Postal Service Nov 2018 � Jan 2019
Position/Title: Holiday Clerk Assistant
Primary Responsibilities:
� Performed daily operations in office such as handling packages, monitoring inventory, and maintaining workroom areas
� Handled customer questions/complaints accordingly
� Ensured daily package dispatch was done on time
� Used a positive attitude when interacting with coworkers, carriers, and supervisors
� Kept confidentiality of consumer mail
Facility: Enterprise Rent-a-Car Dec 2017 � Mar 2018
Position/Title: Management Trainee
Primary Responsibilities:
� Performed daily operations in office such as managing rental contracts, answering phone calls, and responding to emails.
� Handled customer questions/complaints accordingly
� Took payments for services, created invoices, and monitored revenue
� Marketed to local businesses to increase leads
� Developed rapport with customers to help grow sales
Facility: WifiBy Coachella Valley Feb 2014 � Jun 2016
Position/Title: Executive Assistant
Primary Responsibilities:
� Assisted with daily operations in office such as sending out memos and reports to staff, answering phone calls, and responding to emails.
� Handled customer questions/complaints accordingly.
� Took payments for services, created invoices, monitored revenue, and maintained bookkeeping for additional facilities.
� Assisted in upgraded software implementation for customer database and payment processes
� Created advertisements to improve marketing strategy
Facility: Avon May 2014 � April 2015
Position/Title: Independent Consultant
Primary Responsibilities:
� Maintaining inventory
� Handling customer orders
� Contacting customers and networking with other consultants
� Solving problems and taking care of customer complaints
� Conducting promotions and sales of products
Facility: Tenet � Desert Regional Medical Center Aug 2013 � Nov 2013
Position/Title: Central Supply Technician - SPD
Primary Responsibilities:
� Restocking supplies in various departments
� Delivering supplies and equipment
� Maintaining equipment such as IV machines, Wound Vac machines, and hospital beds
� Ensuring Pyxis and IMMS levels were up to par
� Performed daily duties
� Rotated supplies, properly disposing of expired materials
� Ensuring Crash, Neuro, Procedure and Isolation carts were stocked up to par
Education
Institution: Desert Chapel High School
Result/Degree: High School Diploma (2012)
Institution: Pratt Institute
Result/Degree: Summer Program � Creative Writing (2011)
Institution: American InterContinental University
Result/Degree: Bachelor of Science, Business Administration with an International Business specialization � Magna Cum Laude (2016)
Institution: Bellevue University
Result/Degree: Master of Science, Strategic Marketing (2018)
Additional Information/Memberships
Certifications:
o Search Engine Optimization Professional - 2017
Memberships:
o California Scholarship Federation
o Alpha Sigma Lambda Honor Society
o Delta Mu Delta Honor Society
Alyssa Vega
1768 Cambria Court,
San Jacinto, CA 92583
------------
------------
Professional Summary
� 5+ Years of Customer Service Experience
� 4+ Years of Sales Experience
� Various roles including:
o Central Supply Technician
o Independent Sales Consultant
o Executive Assistant
o Management Trainee
Experienced individual dedicated to providing high quality services and positive results. Proven ability to achieve organizational objectives. Innovative problem solver whose areas of expertise include day-to-day operations, customer service, regulatory compliance, interoperability, optimization, and marketing.
Application Experience
� Microsoft Office proficient
� Creative Writing experience
� Customer Service expertise
� Organization skills
� Social Media expertise
� Can type 70+ WPM
Highlights
� Prior experience with email marketing campaigns
� Able to work in a team of varying skill sets
� Strong background in customer service
� Strong understanding of branding and marketing principles
� Experience utilizing social media for marketing
� Proven writing skills
Work Experience
Facility: GameStop Apr 2019 � Current
Position/Title: Guest Advisor
Primary Responsibilities:
� Performed daily operations such as restocking shelves, reorganizing showroom floor, and answering phone calls
� Handled customer questions/complaints accordingly
� Cleaning the store during downtime
� Respectful when interacting with customers and coworkers
� Handled cash transactions
Facility: United States Postal Service Nov 2018 � Jan 2019
Position/Title: Holiday Clerk Assistant
Primary Responsibilities:
� Performed daily operations in office such as handling packages, monitoring inventory, and maintaining workroom areas
� Handled customer questions/complaints accordingly
� Ensured daily package dispatch was done on time
� Used a positive attitude when interacting with coworkers, carriers, and supervisors
� Kept confidentiality of consumer mail
Facility: Enterprise Rent-a-Car Dec 2017 � Mar 2018
Position/Title: Management Trainee
Primary Responsibilities:
� Performed daily operations in office such as managing rental contracts, answering phone calls, and responding to emails.
� Handled customer questions/complaints accordingly
� Took payments for services, created invoices, and monitored revenue
� Marketed to local businesses to increase leads
� Developed rapport with customers to help grow sales
Facility: WifiBy Coachella Valley Feb 2014 � Jun 2016
Position/Title: Executive Assistant
Primary Responsibilities:
� Assisted with daily operations in office such as sending out memos and reports to staff, answering phone calls, and responding to emails.
� Handled customer questions/complaints accordingly.
� Took payments for services, created invoices, monitored revenue, and maintained bookkeeping for additional facilities.
� Assisted in upgraded software implementation for customer database and payment processes
� Created advertisements to improve marketing strategy
Facility: Avon May 2014 � April 2015
Position/Title: Independent Consultant
Primary Responsibilities:
� Maintaining inventory
� Handling customer orders
� Contacting customers and networking with other consultants
� Solving problems and taking care of customer complaints
� Conducting promotions and sales of products
Facility: Tenet � Desert Regional Medical Center Aug 2013 � Nov 2013
Position/Title: Central Supply Technician - SPD
Primary Responsibilities:
� Restocking supplies in various departments
� Delivering supplies and equipment
� Maintaining equipment such as IV machines, Wound Vac machines, and hospital beds
� Ensuring Pyxis and IMMS levels were up to par
� Performed daily duties
� Rotated supplies, properly disposing of expired materials
� Ensuring Crash, Neuro, Procedure and Isolation carts were stocked up to par
Education
Institution: Desert Chapel High School
Result/Degree: High School Diploma (2012)
Institution: Pratt Institute
Result/Degree: Summer Program � Creative Writing (2011)
Institution: American InterContinental University
Result/Degree: Bachelor of Science, Business Administration with an International Business specialization � Magna Cum Laude (2016)
Institution: Bellevue University
Result/Degree: Master of Science, Strategic Marketing (2018)
Additional Information/Memberships
Certifications:
o Search Engine Optimization Professional - 2017
Memberships:
o California Scholarship Federation
o Alpha Sigma Lambda Honor Society
o Delta Mu Delta Honor Society